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Okra and Molly Reviews Summary
Okra and Molly has garnered a strong reputation for delivering high-quality, visually appealing cakes that delight both pets and their owners. Customers frequently praise the reliability of timely deliveries and the engaging communication throughout the ordering process. However, some reviews highlight significant concerns regarding customer service, particularly in handling shipping issues and providing adequate support. Instances of late deliveries and lack of responsiveness have led to dissatisfaction among a subset of customers. Overall, while the company excels in product quality and customer satisfaction, enhancing their customer service approach would further solidify their positive standing.
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So pleased, what a great website, what great products and what amazing customer service. Very pleased and I will most definitely be shopping with Okra & Molly again!
The cake was perfect for Ava's First Birthday party with family!
It was delivered a day early, was decorated exactly the way we had hoped and the packaging was so cute. She loves her new Tag.
We loved the cake for Abby's 1st birthday. It was beautifully decorated and must have tasted good since Abby ate it all.
Baba's came first, and it was so cute, and his guests enjoyed it all very much. He loves his new toy and even sleeps with it. Thanks everyone at Okra and Molly!
I got the large dog cake along with the little dozens. All the pups loved them so much! The cake came a couple days before the birthday party so it was just perfect.
I was a little skeptical with ordering out of town and online but this hands down was such an amazing experience! Highly recommended I have 3 dogs and I can assure you I will be ordering from Okra & Molly again! Amazing cake, delivery was perfect! Thank you so much for making my first experience greater than anticipated
The cake was perfect on arrival and looked beautiful! I will use Okra & Molly for every Doggy cake I need in the future!
Fast customer service, arrived on time and very cute! I was very pleased with how the cake turned out and it came with a custom dog tag. My fur baby was whining until he got a piece. I will definitely be ordering again.
Ordered my dogs cake I think a week ahead of time! And it arrived on time the day of his 1st birthday! The website is super easy to navigate! And the dog says loved the cake! Okra & Molly is the best! I will be getting more cakes from them! They made my dogs 1st birthday a success! Thanks so much!
I ordered a pupcake for my dog's first adoptiversary and was not sure what to expect. I compared other places and decided on Okra & Molly because their cakes are absolutely beautiful and so creative. When it arrived two days before the day of her adoptiversary, I was absolutely amazed at how gorgeous and well done it was. It held up perfectly even in the summer heat. It was extremely well packaged. The inside is just like a regular cake! My husky devoured it instantly. I love their idea of sending an ID tag, greenies treat, and birthday hat with it! Changing out faded ID tags yearly is a great idea and the greenies treat was a great touch to clean my pups teeth after her cake. Customer service was absolutely spectacular as well. I'll be back to order next year (or maybe next holiday) for sure!
Confirmed ahead of time I could get the number 1 and his name on the tennis ball cake, ordered an add on for him a birthday bow tie. Received cake with only his name and no tie. Received refund for tie after a few days and was told no guarantees are made on the confirmed request... what's the point of saying it not a problem?!
Very pleased with quality of cake and delivery was fast. Thank you and all had a surprised with this!
I had originally elected to pay extra for quicker shipping. I received a text from them saying they actually could get the cake out to me using regular shipping and they could refund me the cost for the extra shipping I was charged. Awesome!
The description said the carob number for the top the cake would be packed in a separate package so it wouldn't melt. I received a text asking what alternative I'd like to have because it's too hot outside and the number would melt. Not what was posted online. In addition, I'm trying to find somewhere on the site to contact them because I wanted to ask if I received the correct size bandana. I ordered large and it's really tiny on my dog. No details of size given on site.On a good note, my dog absolutely loved the cake. It was very cute and the additional dog tag was nice.
The Okra and Molly pup cakes were so delightful for my rescue pup's 5th birthday (first one with us) and we wanted to do something extra special. The cake was well made, SO cute, apparently delicious, and extremely well priced! I'll be back next year for his 6th birthday!
Thank you for your service It made my doggy's birthday special! Cake arrived on time as promised and she loved it!
Received everything in perfect order. They were designed beautifully and looked amazing. All the doggie guests loved the flavor.
Was so excited to open this fun box with my custom puppy cake. Hope my baby likes it at his birthday party! Stay tuned!
From the business
We're a dog cake bakery providing holiday, birthday, and adoptiversary cakes to owners who want to celebrate with their best friend. Also includes dog toys.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members