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Okra and Molly Reviews Summary
Okra and Molly has garnered a strong reputation for delivering high-quality, visually appealing cakes that delight both pets and their owners. Customers frequently praise the reliability of timely deliveries and the engaging communication throughout the ordering process. However, some reviews highlight significant concerns regarding customer service, particularly in handling shipping issues and providing adequate support. Instances of late deliveries and lack of responsiveness have led to dissatisfaction among a subset of customers. Overall, while the company excels in product quality and customer satisfaction, enhancing their customer service approach would further solidify their positive standing.
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Great customer service and promptly delivery of my pet's cake. My pet enjoyed the cake and Okra & Molly helped me create a great experience for me and my pet.
Love their products.
The ordering process was easy, shipped to your door in a timely manner, and looked great! No melting even though it was shipped to Texas in mid September. Couldn't be happier and got a ton of compliments from pictures I put on social media!
Have been looking for a decent cake for a long time. Loved the cake I ordered, it was for a 25lb cocker spaniel and it was enough to share with her 2 dog-sisters! Will be ordering again next year!
I was very satisfied with their service and communicating with them was amazing. They are quick to respond, polite, and very courteous. I would love to order my dogs cake from them next year. I know shipping to Canada takes a little while, but I would definitely pay the shipping costs. Theyre cakes are worth it!
I loved it and the dogs really enjoyed the cake. I cant wait until I have to throw another birthday for my next dog and when Coal turns five.
I ordered very last minute and Okra & Molly accommodated no matter the request. Incredible company willing to work something out to make sure your pup has a great birthday
My pup and ask her friends just loved the cake! Thank you so much for making her first birthday so special. Communication was great, response back from inquiries was exceptional and the cake came right on time. I would definitely shop again
I ordered a cake for my pup's first birthday. It came on time and in perfect condition and was absolutely adorable. Also came with a cute dog tag. My pup absolutely LOVED it!
We ordered a a cake for a doggie birthday party and the cake was awesome! All the dogs enjoyed it, it was quite adorable. Will definitely order from here again. We also ordered the balloon toys which my dog loves, the only drawback was the toys arrived after the party :(
We were very happy with the look of the cake and diamond loved the way it tasted! Thank you so much for all your hard work. The cake was beautiful and we will definitely keep u in mind for future orders/friends future orders, too!
The dogs absolutely loved the taste, and the cake was so fancy and made so well. Beautiful. I will be ordering from here again!
The cake was prettier than what it looked like online. My dogs loved it. Got here on time in spite of Hurricane Irma. Thank you for making my Harley's 1st Birthday special.
I ordered the cake on short notice and received it very quickly. Staff texted me to ensure some details were correct, which was so great. My dog even got a new tag to put on her collar. She loved her cake so much. She tried to take off with the whole thing a couple of times. We cut it into pieces and gave her some for a couple days. I will definitely be returning to Okra & Molly in the future. Great customer service, great product, great idea!
I ordered a BD cake for my daughters dog two days before I needed it. Emailed them and they got back to me within minutes. Off course I had to pay for expediting it, but well worth it. It came right on time and he loved every bite of it. The cake was decorated exactly like the picture also got name tag (very nice) and a BD hat.
Great experience!
Would order from again!:-)
A+++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++
Perfect. Everyone loved it. Dogs and humans. It was on time and looked fantastic. Couldnt have been better.
Customer service was very friendly and understanding. As a first time buyer with Ella + Mills they helped clarify a few things I mus interpreted.
My dog loved the cake and was so happy on her first birthday. Thank you! There was enough for my other dog as well and we could even freeze some for later.
The cake was delivered on time and the company was very responsive to any questions I had. The birthday girl loved her birthday cake. Highly recommend them!
From the business
We're a dog cake bakery providing holiday, birthday, and adoptiversary cakes to owners who want to celebrate with their best friend. Also includes dog toys.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members