Office Depot

I have been buying the same paper for 3 years and the price has eased up from $30 to $38. Two weeks ago I paid $38. Today, started to buy another box and it is now $88! How does that happen in 2 weeks? I am shocked and appalled.

Hi I was going into the boys bathroom and first thing I saw was dirtyness and made me wonder if there were any roaches I went inside a stall and saw rust and a hole in the roof

This company is simply a joke. I ordered multiple items that never arrived and they wanted me to go around the neighborhood and locate my package.

I bought products that I never received. I paid by card, asked for refund almost every day, and the request was declined for no reason.

When I purchased a large modular desk unit at my local Office Depot--and paid to have Apollo put it together--I thought everything was set to go. How wrong I was. I had told the Office Depot salesperson that the boxes (with unassembled desk pieces) would have to be delivered to my current home, then I would take it to my future home. No problem, he says. So--when the three huge boxes were delivered, I had them put in the back of my truck. Here is where it gets interesting--and frustrating. When I was contacted by Apollo, they said they were "installers," not "movers"--that I would have to get the boxes to the place where the unit would be assembled. Well, my new office is on the second floor of my new home. I am almost 76 years old, and there is no way I could get those three boxes up the stairs ny myself! When I called Apollo, the customer "service" person (I use the term "service" very loosely) said my options would be to hire someone to get the boxes up the stairs or to carry the pieces up one at a time. Of course, I ended up hiring someone.

I would NEVER purchase a piece of furniture from Office Depot that needs assembling. And I would certainly NEVER use the APOLLO company for anything. Period.

Having said that, the Apollo installer was a very nice man who actually helped me carry down the empty boxes (another thing the Apollo customer "service" person said they don't do) and put them in my truck. The unit looks very nice, and I hope to get many years of enjoyment out of it. But--if there is a next time for me on something like this, I will go to a regular office furniture store that will send people to carry the pre-assembled unit where it belongs.

We ordered a monitor that was supposed to ship next business day and be received in 3 days. The confirmation email said 6 days. Okay, a few days more. Then another another email came saying another day later. I called and the rep said it's because it ships directly from the manufacturer and they have no control over that. (Then why do they promise next-day shipping?) I cancelled the order and ordered from Amazon.

Now we ordered a laptop that said it was in stock at our local store, so we ordered for pickup. Guess what? A phone call a little while later that it's not in stock after all. I called and the rep apologized and said they have all kinds of problems with the computers because of COVID, items aren't in stock or are back ordered, etc. Seriously? I didn't think that the COVID virus was a computer virus! If they don't have things in stock, or if they're not sure they'll be shipped anywhere near on time, they need to change their website.

We spent a lot of time looking for a laptop and finding the best model for the best price, and now we have to go back and start over. Very frustrating. In store shopping seems fine, but I'm not going to waste my time shopping online with them any more.

1. Printer ink is priced significantly above other sellers.
2. Plastic floor mat for under office chair (seemed cheap quality) was about $70!

Employees are nice, but one told me they are pressured to sell the most expensive option, and they get "talked to"/penalized if they don't sell the higher priced items. I understand a business wanting to make the most profit possible, but I'm taking my business elsewhere.

Went to site on DAY BEFORE Cyber Monday, put item in cart, went to computer-savvy friend's house, he approved, went back onsite--they had raised the price 6%. They had "a limited supply" at Cyber Monday prices... So limited they ran out 8 hours BEFORE Monday. BAIT AND SWITCH!

I called HomeDepot to have my sign-in ID unlocked in my account. Unknowingly, I was transferred to the Philippines. Because I prefer not to provide sensitive information to them, I requested to be transferred back to the US. This did not happen! I called a different number to file a complaint, only be to answered in the Philippines AGAIN! I just ended that call! I will start buying paper somewhere else.

Awful, The first agent didn't even know company policy on price matches. Almost made me make a whole other order just to receive a simple price match, Not to mention taking over a hour to get it sorted. I had to call in her or his supervisor just to get a refund instead of forcing me to make a whole other order. Why spend over a hour making a whole other order when you could just refund me the difference. One of the most frustrating customer service experience ever, This will make me think twice about making a purchase at office depot. There price matching policy on there website says that there supposes to just refund you the difference, Not sure why this agent gave me the run around.

The location is why I'm giving this business in Kemah two stars. Easy in & out. After this, it goes all down hill. Customer Services begins at the top and trickles down from there. The print desk area has employees with not only poor customer service skills, but unfortunately, bad attitudes as well. Management and/or supervisors no where in site, no matter how many people are waiting. The apathy that runs within the organization at this particular location is deep and very negative. Stores with horrible customer service such as this one will be wiped out and will go out of business very quickly.

I went there last week out of chance. Nothing has changed, though. Expensive items, good selection, but expensive.

Never bought anything at this store because the items I was shopping for could be bought allot cheaper in other places.

Every time I try to buy my list of supplies, Office Depot is always out of items I need and I have to drive to multiple stores to complete my list. I finally gave up and went to Staples.

The quality of the items are low and the chair I bought broke in 2 months!

Too expensive for cheap stuff!

I ordered a folding table online. About an hour later I needed to cancel the order. Can't find the cancellation info anywhere on the site or the link to my order online. So I had to use their chat system:

"""Sasha: I have checked with that Anna I do see that the order has been moved to the warehouse so that is the reason you couldnt cancel it from your end
You: OK, can you please cancel. I just ordered it an hour ago.
Sasha: Since it has been moved from the modify stage and moved to the warehouse I will request our support team to cancel the order for you from their end
Sasha: May I know the best way to contact you please?
You: (my pho number) The order page says "Processing" so please contact them and give me a cancellation number, please.
Sasha: Thank you for the information
Sasha: Please hold on a moment
Sasha: Successfully I have processed it from my end Anna & this is your Request# *******. Have it for your future reference.
Sasha: Our support team will get back you with in 4 business hours shortly and will get you the confirmation""

Four hours later I called them back and got a cancellation number.

The next day I get an email saying my order has shipped.

I called then AGAIN and complained.

I was told to refuse the order when UPS arrived. I told the nitwit that UPS will leave the order at the door and it's not my responsibility to chase a driver down and refuse delivery.

After going into crazy $#*! mode, which always works, I got a full refund.

This is why I always buy from Amazon. No hassle, and easy cancellation of an order.

Do you need bottled water? How about some office coffee? Out of pens? Need some paper clips? There is a massive section of calculators and impulse buy kiosks here. Office furniture section has everything you do not want in an office and no lamps. Lamps as in floor lamps that light a room light.

Not great for office supplies. Better to buy online

Lots of great sales before - but now being out shadowed by Staples.

Received catalogue L*******356 at *******. Called the 800 number & was given
Cust # ******* after confirming $200 total in order. Even gave 3 digit con-
Trol on reverse of m/c. Still unable to ship order to my home where bill has gone for 20+ years. Event had the nerve to say change my M/C bill address
Just for them. Staples will be happy I continue to order thru them. Why try to
Do business with Office Depot if you still must go to the nearest ******* store
If you get caught short in supplies for your office in *******