Ordered a bed and one of the pieces was broken on the frame when I opened the second box. I called Wayfair Customer Service and the rep was empathetic, professional, courteous and FAST. She immediately placed the order to have another bed frame shipped to me and said to do whatever I wanted with the broken one, no need to send it back. The new frame arrived in two days... HAPPY! It's seldom nowadays anything occurs hassle-free, so quick corrections are much appreciated!