Awful, The first agent didn't even know company policy on price matches. Almost made me make a whole other order just to receive a simple price match, Not to mention taking over a hour to get it sorted. I had to call in her or his supervisor just to get a refund instead of forcing me to make a whole other order. Why spend over a hour making a whole other order when you could just refund me the difference. One of the most frustrating customer service experience ever, This will make me think twice about making a purchase at office depot. There price matching policy on there website says that there supposes to just refund you the difference, Not sure why this agent gave me the run around.
Hi Steve,
Glad to hear you enjoyed our program. If you end up doing a lot of online shopping just let us know! We can certainly reinstate your account for you.
Thanks!
Mike
ShopSmarter.com
Customer Service Manager