Office DepotReviews 483

Order #******* – Absolutely Terrible Customer Service
I am extremely disappointed with my experience at Office Depot regarding order #*******. My sister's order was swapped with someone else's, and what should have been a straightforward resolution turned into an endless headache.
Despite calling multiple home office agents and spending countless hours on the phone, it took more than a month to even make any headway with my issue. Throughout this ordeal, communication was poor, updates were inconsistent, and no one seemed to take real responsibility. Even now, after all this time, I STILL do not have my correct order.
This is the worst customer service I have ever experienced. If you value your time and sanity, I recommend shopping elsewhere.

Bought the chair for $569.99 and the warranty for 69.99 total cost with tax $681.58. Made a claim to Allstate twice. 1st was denied because as they said I didn't bought enough warranty (The one I got covered from $300 to $799.99. The chair price was $569.99), they asked me to resubmit when I brought prove that the warranty I bought was more than enough. Then was denied because "loss of resiliency" is not covered and sent me to read the contract. Will never get another one of the Shaquille O'Neal's chairs nor the worthless extended warranty.

I RETURNED 7 USED INK CARTRIDGES ON DEC 16,2024 AND WAS ASSURED THAT THE DISCOUNT WOULD APPLY TO PURCHASES NEXT MONTH. NO MENTION WAS MADE OF ANY RESTRICTIONS. I WENT TO PURCHASE A PRODUCT ON JAN 5,2025 AND WAS TOLD THAT MY RETURNS WERE NO GOOD, AS I DIDN'T MAKE A $10 PURCHASE IN DECEMBER. THIS RESTRICTION WAS NOT MENTIONED OR DISCUSSED IN DECEMBER. IN MY OPINION, A PROMISE MADE BY ANY EMPLOYEE OF A COMPANY SHOULD BE HONORED, REGUARDLES OF "COMPANY POLICY". I HAVE MADE MULTIPLE PURCHASES FROM THEM IN THE PAST, BUT WILL NOT IN THE FUTURE.

Upon reviewing all the feedback, it is imperative to consider assigning a rating of 0 to establishments that do not merit even a single star. During a recent visit to procure plastic folders for my students, I inquired about the price-matching policy prior to selecting the necessary items. Upon reaching the register, the attendant appeared unfamiliar with the procedure and sought assistance from the manager, who conducted himself discourteously and unprofessionally. The manager would benefit from immediate training. The folders in question were identical to those available at Target. My decision to patronize this establishment was solely due to its proximity, which, in hindsight, proved to be an unfortunate choice. The Office Depot is located at Grossmont Center. Hopefully, someone from the main headquarters will read it and do something about it. I drove to Target and bought 100 folders there! Bye-bye, Office Depot, you need better staff!

I had an Office Depot reward certificate that's expiring on Aug 31st, 2024. I tried to use it in the beginning of August and found out it's been fraudulently used by someone at a store in the state of Illinois. I chatted with customer service twice on their website and explained the situation. They either just pretended they didn't understand what I was talking about or they don't know what to do in that situation. I just feel unsafe being an Office Depot customer when anyone could use my reward at any time without any consequences. Customer service is a joke. I have been shopping at Office Depot since the opening of my business 17 years ago and I will shop somewhere else from now on.

Today I purchased an Epson 288 Black Ink Cartridge for $16.89 + tax at the Office Depot in Laurel, MS. I also turned in some empty ink cartridges. When I got home I went online to check my rewards account. I discovered that the same ink cartridge was on their web site for $12.99. I called the store and was told that the only way to get the online price is to tell the cashier about the online price when checking out. That is stupid. The system should know what the price of the items are without me having to tell them. Now I have to take the item back to the store (10 miles from my home) to get credited with the right price. This is very inconvenient.

I was just told I must come into the store and pay for my print job that I emailed into the store so I would not have to wait while it was printed. This seems pretty much a bunch of BS as I could not even give the girl my credit card information over the phone. I was told it's the "stores policy". So now I as a busy independent engineer must go down to the store for two trips in order to get my print order done and picked up. Get with the program guys. This is not rocket science.

I went to an Office Depot not knowing it was going out of business. I was looking for a quality chair and thought they would have one. I got one but found out the next day I could have gotten it cheaper if I had ordered it and picked it up or went to a store not going out of business. I called the next morning, and they would not honor the lower price on their own website. Who does business like that? I will never step foot in an Office Depot ever again.

I am very very dissatisifed with the service I giot from this company. If there is lower that the one star review,I will give it to them,

On April 29,2024, I went to the Office Depo located at 8720 West Charleston Blvd. Store. The staff assigned helped me do my order of notary stamp and journal. Order: *******-001. He said, it will take 3-5 days to be shipped to me I paid the total fees and left. The package was set to be delivered on May 4 to Office depo store. Unfortunately, UPS did not deliver it as there was an error looking for a Suite number. I am not sure why as I saw the address was correct, I called Office Depo and the lady manager said she will not help me as I am responsible to monitor where my package is and that I have to call their go depo office. I told her but I ordered from you and she insisted that the guy who did my shipment did not do it right and she is not responsible about it and that staff is no longer working for office depo. Still its the company responsibility to help me,. I called the number and its a customer service and I kept telling them to call UPS and re-delivered the package and give the exact store number. I called several times and they emailed too but to date the shipment has not arrived, It cost me so much as my law office needs my notary service. At the end, the package is still not with me. The whole experience was a disaster. It was the worst experience I had in purchasing supplies via online. Office depo should improve their customer service and that office handling shipments must be given an extensive training, The call center was sooooooooo bad.

Office Depot's delivery service is a disaster. My order arrived weeks late, and when it did, the items were damaged. Customer service was unresponsive and offered no assistance in resolving the issue. Office Depot, if you want to retain customers, you need to improve your shipping reliability.

Stay away from this program it is impossible to cancel it is not worth they give the great sales pitch in the store and tell you easy to cancel... NO it is not so do not sigh up for it in the first place!

I was looking for self adhesive laminating sheets at store located at ******* Jaggery Road, North ille, Mi *******. I asked Theresa who introduced herself as a manger about it. She said it is on the wall. I asked her if she could please show me the exact location. Theresa raised her voice on me, the customer, and said "I told you it is on the wall." I left without spending any money to support the existence of idiots.
I am a doctor and do not appreciate anyone who more likely does not even have a high school diploma to raise her voice on me.

THERESA SHOULD BE FIRED.

Do yourself a favor, spend your money where the employees will respect you.
Thank you.

Purchased a bookcase on their website with next day delivery. It did not arrive and there was no tracking information. Contacted customer service twice but was only told there was a delay, they had no idea when it would arrive. After 10 days I asked for a refund. Customer service cancelled it and sent me a refund confirmation via email. Refund was never received. Contacted customer service about 10 days later and they said there was an error, they corrected it and I got a second email confirmation for a refund. Never received it so I contacted customer service again and talked to a "supervisor". She explained she had now corrected the "error" and my refund would be forthcoming. Got a confirmation of that via email. Still, no refund. It's been 40 days. I have paid and received no product. Spent hours trying to get my refund but they show no signs of refunding my money. Buyer beware!

Office depot falsley accuses black people of stealing if they spend too much money. A bkack person couldnt possibly have money so they call 911. Place sucks

I received an email, thanking me for signing up for a trial of business select. Office Depot must be compromised as I didn't sign up for any such thing. Tried to call them and their message says they're having technical difficulties. I bet. There's no way to chat, there's no way to communicate with this company at all. Get ready to monitor your credit Office Depot customers.

I have now gone in circles with this company. First off I think that it is absolutely ridiculous to have to wait almost 3 weeks for a refund. When I purchase something they want the money right then and there. Once I finally received the refund it had the wrong name on it and the corporation sent me back to the store to get it fixed. The store was confused but sent the work order in and now that it has been a few weeks I went back to the store and they told me to call the main number and they then sent me back, So, please enjoy your free $140 which is nothing to you but hey I guess I helped pay a few lunches.

Jan 12,2024 I met witha store manager at 2 pm. He advised me to order a MicroSoft Surface Pro 9 which he ordered for me. I spefically told him that I need a celluar sim card slot. When I got the computer delivered on Wednesday Jan 17 at 7 pm. I noticed it did not have a celluar sim card slot. Thursday Jan 18, I brought back the computer and met with the same store manager. He gave me *******768 to have Office Depot pick it up as he can not take back my computer and refund my money. I told him that he used a cash register to charge me for this computer. He said that I will get my money back once they picked up my computer. I call that 800 number. They told me that i have to get an approval to return it which takes 48 hours for an approval. I didn't get an approval until Tues Jan 23. They told me that they will pick it up on Wed Jan 24 between 8:30 am to 5:30 pm. I told them that I won't be home as I have several appointment out of town and asked them to pick it up today Jan 26. Again they told me that they will between 8:30 am to 5:30 pm. It is now 3:15 pm and no one has been to my house to pick this computer up. I called back the 800 number and been on hold for 45 minutes. I am affraid that I will never get my money back.

I am a remote worker and I needed a filing cabinet. I ordered a file cabinet to be delivered to my home from Office Depot. After ordering, it did not show up in the website tracking. It also did not arrive on time. I had to chat twice to resolve it. It arrived with major damage. I had to chat to arrange a return. The return pickup never showed up, I had to char to resolve that. The pickup finally showed up and had no paperwork or receipt. I had to chat to resolve that. Every part of it, other than the tech support people, was unprofessional. I do not reccomend them to anyone.

They delivered my order to the wrong address….TWICE. It took hours on the phone (several hang ups on their end) and via text to get the product finally delivered, 7 days after expected. Promised a credit, but it was "over-ridden" several times by an employee they would not identify. Again, hours on the phone & via text to seek resolution & due credit. 10 days after the initial promise of a refund was made, and I've yet to receive it. On a scale of 1-10, a 0.25. Staples from here on out.

I wish I had her name but the survey code is 76KW GO4Y P1F4. The employee working in the copying area at Office Max in Mansfield, Ohio was so helpful. She helped me make some copies in record time. Plus I was in a hurry (like we all are), in and out of the store in a flash. Really nice lady. The date and time was 10/24/23 2:56 pm. Thank you, Deb Reese