craig f.

Jan 12,2024 I met witha store manager at 2 pm. He advised me to order a MicroSoft Surface Pro 9 which he ordered for me. I spefically told him that I need a celluar sim card slot. When I got the computer delivered on Wednesday Jan 17 at 7 pm. I noticed it did not have a celluar sim card slot. Thursday Jan 18, I brought back the computer and met with the same store manager. He gave me *******768 to have Office Depot pick it up as he can not take back my computer and refund my money. I told him that he used a cash register to charge me for this computer. He said that I will get my money back once they picked up my computer. I call that 800 number. They told me that i have to get an approval to return it which takes 48 hours for an approval. I didn't get an approval until Tues Jan 23. They told me that they will pick it up on Wed Jan 24 between 8:30 am to 5:30 pm. I told them that I won't be home as I have several appointment out of town and asked them to pick it up today Jan 26. Again they told me that they will between 8:30 am to 5:30 pm. It is now 3:15 pm and no one has been to my house to pick this computer up. I called back the 800 number and been on hold for 45 minutes. I am affraid that I will never get my money back.