Office Depot

I ordered a folding table online. About an hour later I needed to cancel the order. Can't find the cancellation info anywhere on the site or the link to my order online. So I had to use their chat system:

"""Sasha: I have checked with that Anna I do see that the order has been moved to the warehouse so that is the reason you couldnt cancel it from your end
You: OK, can you please cancel. I just ordered it an hour ago.
Sasha: Since it has been moved from the modify stage and moved to the warehouse I will request our support team to cancel the order for you from their end
Sasha: May I know the best way to contact you please?
You: (my pho number) The order page says "Processing" so please contact them and give me a cancellation number, please.
Sasha: Thank you for the information
Sasha: Please hold on a moment
Sasha: Successfully I have processed it from my end Anna & this is your Request# *******. Have it for your future reference.
Sasha: Our support team will get back you with in 4 business hours shortly and will get you the confirmation""

Four hours later I called them back and got a cancellation number.

The next day I get an email saying my order has shipped.

I called then AGAIN and complained.

I was told to refuse the order when UPS arrived. I told the nitwit that UPS will leave the order at the door and it's not my responsibility to chase a driver down and refuse delivery.

After going into crazy $#*! mode, which always works, I got a full refund.

This is why I always buy from Amazon. No hassle, and easy cancellation of an order.

I ordered a desk and matching file cabinet for my home office. A day before the delivery I get an email " shipment execption notification" saying my order was not on the truck and they would attempt another delivery. Two days later after receiving no communication from them, I contacted customer service via chat (no phone number provided). I was told the items were to be delivered that day. They were not. Two days later I find a customer service phone number on the internet and call. I called at 11am eastern time and got a voice message stating the office was closed and their hours were from 8am to 8pm, 7 days a week, eastern time and to call back during those hours! The call was then promptly disconnected. Office Depot charged me for the items but failed to deliver. They obviously did not make an attempt to contact me other than to tell me it won't be delivered. I think I deserve more information than that and should have been given accurate information when I contacted them. This first time customer is outraged at the disregard shown to me by this company.

Let me start by saying If I could give them zero stars I WOULD. I have spent the last month being told that I would be receiving a refund for a chair. I ordered this chair then was immediately billed for it on my account. Due to them having "financial issues" they allowed it to expire until they noticed 10 days later. The refund was processed by the representatives who assured me I didn't need to return the chair due to the inconvenience of the two overdraft fees because I didn't realize they refunded me due to being out of town. Then Corporate denies the request the same day I was told that it was approved and to wait 3-5 days. So I called them AGAIN the gal said Corporate will call you and I will send an email to you so you can provide your bank statements. Never received the email or a call. Corporate sent me a generic email showing how uneducated they were about the situation when my bank was charged. I'm apparently a "valued" customer who corporate doesn't care about even though this was something their own representatives said was happening to everyone who made purchases during that time. Never again. JUST TAKE BACK THE STUPID CHAIR *washes hands*

Hi I was going into the boys bathroom and first thing I saw was dirtyness and made me wonder if there were any roaches I went inside a stall and saw rust and a hole in the roof

I made an order of a desktop on cyber Monday for a desktop for a $400 for a pick up store. When i went to pick up, they said my bank cancelled it. I called my bank the next day and they said they didn't cancel anything, so I called office depot and told them to go ahead with my order, so they send me another address for pickup, I went to the store and again they told me it was cancelled. I couldn't believe it, so I had to do it three times, at last they told me the items are no longer there for pick up and they will only deliver the product. I waited for the delivery in which they gave me a receipt for it, nothing happened, I called again for the fifth time they cancelled it and told me the price is no longer there and had to argue a lot and offered me a discount of $80 for the trouble they made. So I ordered the item and waited again and no show. I called they said the item is nom longer there, they did that for the past three month totally 9 times. I called for a supervisor, they told me his at lunch at 10 am and that they would call me back, they never did. I called today and asked for a supervisor and still they said his not there. All of this cause they didn't want give me that 80$ discount. I will never shop again and they use this trick by saying order is being cancelled and if you ask why, they say the item is no longer there & if you order another item, they say they will deliver but they don't take the money from the bank and they don't send any email that they cancelled it.

I went to Office Depot o but a desktop PC. I was told they did not have what I was looking for but they could order of for next day pick-up. When I went to the desk to place my order, I was told I had to make my order online. I did not have a computer that worked so I called 1-800-GO-DEPOT and placed my order for next day pickup. After placing my order and accepting my payment and charging me twice they canceled my ordered. I went to Office Depot at Chantilly Crossing in Chantilly, Va, I was told that the order was never put in. I called Office Depot on what happen they had no explanation but I was charged and would get my money back in 3-5 days and they do not do next day pickup. After 5 days nothing so I call Office Depot and I was told I was charge twice it would take 3 to 7 business days to get my money back. The person I was talking with could not understand my concern so I asked to talk to a supervisor. When talking with a supervisor she could care less and when I ask her name she said they were not allowed to give their last name. She told I was only charged once but I was twice by Office Depot and my bank they charged me twice. After placing an order paying twice having my order canceled I could not get an explanation and nobody was willing to help me. After looking at add on my computer it said next day pickup but your customer service they do not do next day pickup. I will never buy from Office Depot ever again. Nobody seems to know anything, worse service ever. I anybody ask me I will tell them to stay away from Office Depot

Trying to exchange ink pen refills a salesperson sold me that don't fit my pen. Rude manager and disrespectful.