website thubmnail of OfferUp
How would you rate OfferUp?
grey star
grey star
grey star
grey star
grey star
Indiana
2 reviews
4 helpful votes
Follow Vicky Z.
Unfollow Vicky Z.
Send Message
Share Review
Report Review

Horrible selling app
August 4, 2021

When you get messages from someone wanting to buy you're posted item, the message disappears after few minutes. There is literally no contact support because when you try to use their link to contact them, you get an error and it won't go through. Also, they take it upon themselves to decide whether you give out your phone number or not and that should be your decision and your decision only. This is the worst app to use if you're trying to sell something

Date of experience: August 4, 2021
Oregon
1 review
8 helpful votes
Follow Thomas M.
Unfollow Thomas M.
Send Message
Share Review
Report Review

Must be run by a " bot" instead of a person. I closed account months ago, am getting responses still. Google needs to unhook OfferUp. If you agree, contact Google and complain about your problems, LOUDLY!

Date of experience: February 17, 2018
Florida
1 review
8 helpful votes
Follow Doug R.
Unfollow Doug R.
Send Message
Share Review
Report Review

Offerup has held my funds of over $3,000.00 & will not release my money. The only response I have ever received over a month ago- was that the funds department would get back to me as soon as possible. It has been 3 months now. This cannot be legal to withhold funds from people selling on Offerup. Please, if this has happened to you, please write a review or contact an attorney. I will be contacting the FBI about it as well.

Date of experience: December 20, 2018
Georgia
1 review
1 helpful vote
Follow Jessica G.
Unfollow Jessica G.
Send Message
Share Review
Report Review

Hello, this is just sad because, I honestly thought it could be a great way to get a vehicle without the hassle! Well, wrong answer! To be frank, a mechanic told me about this site. I was like, what the heck let me try it. I looked into it, searched through the vehicles... ok, talked something over with loved ones. I was excited then boom... Fraud Mail with scammed alert attached.

Date of experience: January 13, 2022
California
4 reviews
9 helpful votes
Follow Donald T.
Unfollow Donald T.
Send Message
Share Review
Report Review

Same as Letgo, I'm sure this site has some kind of software that makes it look like you've got tons of people looking at your ad. Then when you do get a hit, it's always "Do you have THIS" or "Is IT still available" these caned phrases generated by the people at Letgo and Offerup. Then you'll have scores of people that simply do not respond at all, It's incredible. They'll message you, then you respond immediately (5 seconds) then they (The buyer) will not respond. It's people like this that need to be removed. People that simply use the site to irritate others. When people play to many games wit me, I make it a point to lead them on a goose chase to teach them a lesson about wasting other peoples time. I hope others will do this too. When the "buyer" starts playing too many games or flakes out, give them a price they cannot refuse, then an address across town where you will not be. It's the only satisfaction you'll get on these douche-bags that waste your time.

Date of experience: August 14, 2020
South Carolina
1 review
8 helpful votes
Follow Shelia G.
Unfollow Shelia G.
Send Message
Share Review
Report Review

Use to be a fun site to either sell some items or find some local items for sale at fair and reasonable prices! Now, the site has been overrun by furniture store and adds from other websites selling items. I use to use it all the time... I am now trying to find a good replacement site that only lets LOCALS post... not the big furniture stores! If you feel like spending 85% of your time scrolling through said furniture store adds and online adds... by all means, this is your site! So sad. Use to be so much fun shopping around on Offer UP!

Date of experience: February 21, 2018
Illinois
1 review
1 helpful vote
Follow kosmohavoc R.
Unfollow kosmohavoc R.
Send Message
Share Review
Report Review

I sold on this app for a few years, and it was all good. But then they combined with let go and started having ads for new items at places like Walmart and others. Then they started blocking all my posts from being seen or sold. Which is totally unfair business practices! And I'm sure they'll deny they did it, but I know for sure they did. I will not do business with such people and would recommend to any and all to avoid doing any type of business with people or apps that are as shady as OfferUp is now!

Date of experience: September 3, 2022
North Carolina
2 reviews
15 helpful votes
Follow dee r.
Unfollow dee r.
Send Message
Share Review
Report Review

Horrible
September 13, 2020

Worst selling app out there. LetGo was awesome because you could renew ads but when they merged, the fools kept crappy Offerup and ditched Letgo?! Bad move. All my ads are stale now. I lost over 100 listings that suddenly just went bye bye when they disabled Letgo. Zero stars No one I know uses offerup, and ALL my sales came from Letgo!

Date of experience: September 13, 2020
Texas
1 review
8 helpful votes
Follow angi C.
Unfollow angi C.
Send Message
Share Review
Report Review

No support!
July 13, 2020

I made a sale shipped the item with the shipping label that offer up provided. It still shows on their app that it hasn't been shipped. But when you track tru usps it shows it's on transit, yet I keep on receiving message from offer up to ship the item or it will be cancel. I cant talk to anyone since there is n ok 1 800 number, nor live chat to get support. Frustrated!

Date of experience: July 13, 2020
Texas
1 review
4 helpful votes
Follow Debbie M.
Unfollow Debbie M.
Send Message
Share Review
Report Review

I have made over 10 purchases in the past 6 years and I love it. I do not interact with anyone that has less than 10 sales and I always meet at a place like Walgreens or a gas station. I always meet during the day. The items are really great and some people are really just trying to make a few dollars or get rid of something I may need. I furnished my retail space with things from Offer Up and always paid 80 to 90 percent less than retail.

Date of experience: June 11, 2020
Texas
1 review
19 helpful votes
Follow Gary M.
Unfollow Gary M.
Send Message
Share Review
Report Review

I can make and offer and have it accepted. I then get no response when I ask when and where to pick up the item. I need a commercial mower for my business and have had my time wasted by three different sellers in the last two weeks. I do not understand why you would go through the process of listing an item and negotiating a price only to flake on the the actual sale. Very Frustrating!

Date of experience: June 13, 2020
California
1 review
0 helpful votes
Follow Steve K.
Unfollow Steve K.
Send Message
Share Review
Report Review

Customer Service
May 30, 2020

Numerous times the seller has sold item to someone else. After I had already communicated the complete sale. Offered what they wanted. They provided me there cell number. Just waiting for address. They sold it to someone else. OfferUp does nothing or will not even contact you. BS

Date of experience: May 30, 2020
Florida
1 review
1 helpful vote
Follow Jordan W.
Unfollow Jordan W.
Send Message
Share Review
Report Review

Will not be recommending or using offer up again. I sent a $15 item to the "buyer" after the item was bought with a tracking number outside the app. The buyer received the item per the tracking number and communication through the app, but since I didn't use the tracking number provided by offerup, the sale was cancelled. I tried to contact the seller asking if they could send me a Venmo for the item, she did not answer and therefore I lost out on $15 and the item I had for sale. The customer service could do nothing about it and I was SOL essentially. A lot of other competitors offer buyer protection which I will be suggesting to others and using going forward.

Date of experience: June 14, 2020
Illinois
1 review
5 helpful votes
Follow Jenna B.
Unfollow Jenna B.
Send Message
Share Review
Report Review

Sexist pigs
February 25, 2020

OfferUp kicked me off of my account and refused to tell me why. They are costing me money because that platform is where I did get most of my business. This should not be allowed. It's discrimination and I want to sue them for it. There has got to be a lawyer willing to take this case. Merge it with others. Something. This isn't right

Date of experience: February 25, 2020
California
1 review
0 helpful votes
Follow Arik c.
Unfollow Arik c.
Send Message
Share Review
Report Review

Horrible company with bad customer service.my account got blocked after I respond to Rude racist customer. Someone was bullying me and they did not like my response so they block my account. When you send them an email you get a generic email back that they can do whatever they want without asking you.

Date of experience: February 17, 2022
New York
1 review
0 helpful votes
Follow Victor R.
Unfollow Victor R.
Send Message
Share Review
Report Review

Response Time
December 14, 2020

I live in a rural area and am interested in purchasing a used washing machine... I was very excited to find the offer up app and see many used washing machines in my immediate area... So I responded to several of the listing using the ASK function and had one response out of five... and that response took 3 days for the party to say YES when I asked if the item was still available... I quickly responded asking the party if we could set something up so I could look at the products she was interested in selling (washer/dryer combo)... Never heard from her again... and the other four listings i inquired about never responded period... So I am baffled as to why people would list stuff and make no effort to sell... Another thing I noticed is that I will see stuff listed with a SOLD sign next to it... Who cares if something is sold it is gone... period... Craigs List is much more professional and I have had decent success using this website... Regards... VSR

Date of experience: December 14, 2020
Florida
1 review
6 helpful votes
Follow John M.
Unfollow John M.
Send Message
Share Review
Report Review

Site totally sucks. Offer up will kick you off for no reason what so ever. 90 sales 5 star review still got kicked off lol? Offer up do not rely on this shady $#*! site for anything. There is no customer service I tried for a week no response. I have 5 stars and 90 sales. I would rate offer up site a negative 10. Stay Away Every Other Site Is Way Better AnyWays. Just makes me disappointed offer up closed my account for no reason at all?

Date of experience: November 12, 2020
California
1 review
0 helpful votes
Follow Malibu B.
Unfollow Malibu B.
Send Message
Share Review
Report Review

I sent a buyer the items she purchased in one package to avoid wasting materials, box, packaging... and bc I didn't print and use a label for each item, offer up cancelled the sale even though the buyer received the items & now I am out $600! I needed that money to buy groceries/food... this is a nightmare and they do not care, will not help you!

Date of experience: November 1, 2020
Washington
3 reviews
25 helpful votes
Follow Elated O.
Unfollow Elated O.
Send Message
Share Review
Report Review

Ads are left up for over a year and are no longer relevant. Filtering for "local pick up only" and "within 30 miles of your current location" results in search hits hundreds of miles away. For some items this might be fine but other items a consumer might want to inspect prior to purchasing. Given that the ads never expire and may be hundreds of miles from your location there are other more reliable sites that offer a better consumer experience. Someone pull the plug on OfferUp's server.

Date of experience: March 14, 2020
Arizona
1 review
7 helpful votes
Follow Jeff V.
Unfollow Jeff V.
Send Message
Share Review
Report Review

Where to Start
February 10, 2018

I mostly sell on here, new things I try to flip so it's good quality stuff. Like other's on here mentioned, I price stuff very reasonably so I don't have to haggle. I put "firm price" in and I also include "PRICE IS FIRM" in the description. Yet, I still get people messaging me what is the lowest I'll take or just a ridiculous offer.

Also, buyers flake out way to much. They don't show or will commit to buy and you ask them when where they want to meet and you don't hear from them. They also ask you to deliver a lot, and this is after they committed to buy, so the deal always falls through. One buyer wanted me to deliver a video game I sold for $4 which would have been a 80 mile round trip.

There's just so much rudeness on this site, and it's carrying over to eBay unfortunately.

Date of experience: February 10, 2018

Overview

OfferUp has a rating of 1.1 stars from 867 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with OfferUp most frequently mention customer service, phone number and credit card. OfferUp ranks 586th among Marketplace sites.

service
237
value
211
shipping
164
returns
150
quality
195