OctaLogo

Published 3 seconds ago

This company is extremely

This company is extremely unprofessional. Don't believe them! Its all lies! They promised me a website done within 2 weeks (I even provided them all the content and all they had to do was upload it to WordPress) and they took 4 months! Nobody answers when you call them to check on the status and they don't answer emails (when they do, nothing has been done). This is by far the worst company you can work with. They hound you when they want your money but when you call them to check on their work, they never answer. I have emails and emails and apparently they cant follow instructions either. Don't trust these last few reviews and look at their BBB rating. Everything on the BBB rating complaints is pretty much how it went for me as well. That's going to be my next complaint after this. AND to top it off, I put a bad review last week so they called me and told me they would fix my website (he gave me his word he would fix it by Monday 22nd) and nothing happened! Of course!

I originally spoke to a rep on the phone about designing an advertising hoodie for me to wear to promote my business. On Aug 31st. I was told there was a 100% satisfaction guarantee. So I sent them $200. They started designs and went back and forth with me over email until we agreed upon a finished product to be sent to me.

Then on Oct 5th we had a final correspondence about adding additional hoodies to be sent and sent them an additional $200 for $400 total. I awaited delivery and never received anything.

On Oct 17th and the 18th I asked them where my products were. They responded with this message, "Due to overload of orders, unfortunately we will not be able to cater your request therefore, we will refund the amount charge for the Hoodies which is $300/-. We apologize for the inconvenience."

I told them I wanted back the FULL $400 because they canceled my order and i never received the finished product. They told me that they were not going to refund the full amount because they had to design the hoodie first. They disagreed so I disputed the transactions with my credit card company.

I chose OctaLogo to develop a web application for my business. The team was thoroughly professional & great to work with. Love to work again.

Published 10 minutes ago Updated 5 minutes ago
I had requested a package that was $799
I had requested a package that was $799 which was complete webpage with Octalogo. Unfortunately at the time I was not making sound desicions. They has done the logo for me, and nothing else. From speaking with their representative, and reading their webpage, a logo costs from $39 to $300. I informed them a few days later after the logo was done, that I needed my money back as my decision was not sound. I said I would agree to pay the maximum for the logo $300.00, and that I would like to have the $499.00 from balance of the $799.00 returned as they never did complete the job. The salesmen have continually lied, lied, lied about returning my money since August, 2017, to present. They have said, "What's your address? The money won't be coming right away, but it's coming". Nothing came. Other sales staff said, "Oh, we'll have a meeting about it, and call you back. No return calls. I am seeking legal counsel, and reporting them to the Better Business Bureau's as of this date February 10,2018. I HAVE READ REPORTS BEFORE THAT THEY ARE DISHONEST. THEY CERTAINLY DON'T NEED MY $499.00 AS THEY ARE A BIG COMPANY. I AM LEGALLY BLIND, AND I AM DISABILITY FOR OTHER PROBLEMS AS WELL. THIS DOES NOT SERVE ME, OR THEM.
***I WOULDN'T RECOMMEND THIS COMPANY TO MY WORST ENEMY***
Thank you for reading this,
Catherine E. Garrick