PLEASE STAY AWAY! SCAM!
Review Update: Octalogo representative emailed me saying "Please stop defaming us" and writing very unprofessional (that's what they do best) but I replied providing all the evidence showing that I was a customer and I was scammed by them. Then a manager contacted me and promised me they will send me the trade mark/ copy right certificate of my logo showing me as the owner considering I was the one who design it, however, I never received the certificate from them because once again they lied.
Unfortunately my previous reviews were deleted because Octalogo reported it since I included names in my review and that's apparently against Trustpilot rules but I think people should know the names of those doing scams. However, of course they (octalogo) don't want other customers to know. Hopefully this review stays and people can be aware of my scam experience and stay away from them.
CUSTOMERS PLEASE STAY AWAY FROM OCTALOGO. SCAM! You can search their name to see how many customers are having the same bad scam experience.
Initial Review: I paid for a logo package to make my logo idea in the required format for marketing materials (I sent the logo design idea that I created to them trusting they were honest). I was very engage with them and even made the edits of the design myself (in power point) to make the process easier and they only needed to make the changes in their logo design software/photoshop. All the logo idea was mine from start to finish. While working on this, they charged my credit card $280 without my authorization and when I told them I placed a fraud claim with my bank they quickly replied they will reimburse and to please inform my bank to close out the investigation. After this my trust continued to go down the hill so at this point I decided to contact USPTO to do the copyrights/trademark registration instead of working that portion with them (Octa Logo / OctaGroup), however at the end when I got my final product they wanted to charge me $300 for copyrights services and threaten me saying they will open a legal case against me ignoring the logo was all my idea and not theirs. Do not trust this company. They will take your idea/design and make it theirs to then try to charge you and make money out of it. Sometimes if something looks to good or too cheap, is for something bad, is a scam and is not legit.
Please know that OctaLogo and DesignProficient work hand to hand based on what the OctaLogo rep told me. He contacted me after I accessed OctaLogo website and I got confused because he was under a different company name but he explained to me that both companies are the same and that's why both pages (OCTALOGO AND DESIGNPROFICIENT) have actually the same logo packages. You can visit their pages and see it for yourself unless they modified their page to cover themselves which is what they do best.
It was such a nightmare dealing with unprofessional people playing games and covering each other. I was so excited to get this done and trusted them but sadly they ended up to be SCAMMERS!
CUSTOMERS PLEASE STAY AWAY FROM OCTALOGO. SCAM!
PLEASE READ! I have given this company, as of 2/20/18 one option, to REFUND ALL money paid. They refuse to refund my money and to do the work as promised and advertised. I have disputed all 5 credit card charges. I bought services in advance that they could not deliver on or were not as advertised. I was completely mistreated, scammed, bullied, lied to, and threatened. I have spoken to attorneys to begin the process of legal action (class action).
Octa Logo has flagged many reviews, and attempted to flag mine on another review site stating, that they believe this reviewer has created multiple profiles to publish negative reviews. After providing the necessary proof to the review site, Octa Logo's report was deleted and my review was in fact reinstated. I also found out that I can write multiple reviews about the same company on some review sites because I had two separate buying experiences, hopefully this is the case here as well.
I wrote my review in order to share my experiences and to protect others from the inappropriate and fraudulent business practices of Octa Logo. All of my statements CAN BE VERIFIED with copies of emails, screen shots, graphics, chat dialogs, documents collaborating reviews, and witnesses if anyone would like to question or see proof of anything I have stated in this review. I have proof of UNFAIR and DECEPTIVE PRACTICES, FALSE ADVERTISING, AGREEMENT BREACH, DECEPTIVE MARKETING PRACTICES, COERCION, BULLYING, THREATS, NON- DELIVERY AND MORE!
I will be filing with the following organizations etc.: FBI (dIC3), BBB, FTC, local consumer affairs, Office of the Attorney General, and the Division of Consumer Affairs. Both the federal/state laws prohibit practices that are determined to be unfair or deceptive to the consumer. (NJ: N. J. S.A. 2C: 21-7, FDUTPA sections 501.201 -. 213). If you have fallen to their deceptive practives - CHECK YOUR STATE LAWS, TALK TO YOUR ATTORNEY. Consumer fraud is "any unconscionable commercial practice, deception, fraud, false pretense, false promise or misrepresentation" in connection with the sale of goods, services or real estate. N. J. S. 56:8-2. STAY AWAY FROM OCTA LOGO- THEY ARE PROFESSIONAL SCAM ARTISTS!
My buying and customer service experience with Octa Logo was extremely disappointing, unprofessional, insulting and fraudulent. The entire interaction was unsatisfactory at best. Communication was very poor - confusing, manipulative, and at times threatening. At times emails were ignored completely, communication between the Octa Logo employees was next to nothing, no one knew what the other said, did, offered, or threatened. Numerous times they reneged on portions of our agreements, denying that another employee said something, offered something, refusing to provide the services paid for, even if there was written documentation as proof. After months of back and forth, the results were always poor at best. Minimum effort was given to any of my instructions, and it would take days or weeks of emailing just to get an issue resolved, if I ever received a response at all. There seemed to always be inconsistencies or problems. Each time, I was only given excuses as to why my instructions were not followed or why parts of my emails would be ignored completely. Execution was horrific. I even tried to change my direction to accommodate them. The interaction with Octa Logo has caused me to lose almost a years worth of business, customers, time, money, and caused enormous stress.
I had to draw/edit my own designs; send them ideas, send over annotated screen shots to their design team on how to design a web page, continually complained that the designs presented were blurry only to be told they were not, research and learn in order to discuss with their team when they failed at execution. Copy and paste text/designs were presented. Presented designs were found online. I prefer not to be confronted years down the road (once Octa Logo is long gone) for using someone elses design.
I originally hired Octa Logo in 3/2017 to create a logo and website. I was sold a discounted package that would be everything I needed for my logo and website to include social media design. I paid $500, which was charged in 2 transactions: $497.65 and $2.35, Octa Logos attempt at tax avoidance. I told the design consultant that sold me the package that I did not want to use my old logo in any form and I wanted something new. I sent him my old logo, for reference only (what not to do). At this point, I was optimistic; the consultant appeared to be friendly and helpful. (NOTE: this changed drastically within a week or two when problems arose as the senior design consultant would disappear, leaving unanswered emails, unaddressed concerns, even after I sent multiple emails begging for help, apparently part of the entire scam).
On 3/10/17, to my surprise, I received 8 designs, which were just mild modifications of my old logo. I hired them to create a new logo, not redesign my old logo. Directions were not followed. The project manager stated that since I sent my old logo, they decided to work with that not what I paid or asked for. This was the beginning of absolute hell.
During my experience with Octa Logo, the package purchased seemed to change, what I was sold was not what I got. (i. E. social media platform design-changed to be only banner creation- not page design; free hosting with company of my choice changed later to be free hosting with only Octa Logo: which was also disputed by the project manager as he tried to add on additional fees; banner resizing to fit website was hundreds of extra dollars, SSL cert. Was not included in this all inclusive everything I need package: hundreds of dollars more. It never ended! SCAM! 100% ownership rights (FALSE), 100% guarantee (FALSE) 100% unique design guarantee (FALSE) and 100% money back guarantee (FALSE). MISREPRESENTATION! DECEPTIVE PRACTICES!
It is almost a year later, I still have no website (they claim that the website is almost done, but it is no where near complete), no social media designs or banners, no social media integration, parent/child tabs not complete, no content, no analysis of market or competitors, what has been done to the site still needs to be edited/fixed for both appearance and responsiveness and more! I was sent a non HD (not even high res) interpretation of a design that I came up with just so the cycle would stop, honestly I am unsure if the design "belongs" to me (even though it was my idea), Im also unsure if parts of this design belong to someone else - I am not willing to be held accountable for their possible infringement on someone else's design/graphic- that is illegal. I emailed them to tell them that I would not accept this design for fear of infringement. In addition, it was my impression from the Octa Logo advertising & employee emails that 100% Ownership Rights meant just that. I was not aware that additional monies would be needed to be paid to obtain their certificate and then to file legal paperwork for actual copyright (see below in Example 1).
Example 1- I received an email from the original design consultant on 4/26/17 that stated that: since my logo is complete (which is was not at that time- again no communication- design wasnt sent to me until sometime in 5/17), apparently you forgot to get it Certified by reserving the Ownership Rights of the Design. The design has to be claimed by you through Us so we can provide you a legal Certificate for it. We do refer to ourselves as a one stop shop, thus wed like to let you know that we offer copyright and ownership certificates, backed by the ICPBB. ICPBB stands for International Copyrights Protection Bureau for Brands. They provide security of intellectual property rights for logo designs all around the world. Kindly reply to this email so that a representative from the registration department can reach out to you and help you avail amazing price benefits due to our affiliation with ICPBB. I found out through continued conversation with the original design consultant that the fee was an additional $299 (Email dated May 12,2017). On the same day, the original design consultant sent an email that stated: I have you covered on the ownership, its $299 and I dont want you to bear that, consider it compensation for the delay. Lucky me! (sarcasm).
I received a similar email from the assigned project manager on 6/29/17, stating that in order to get the copyright certificate there would be an additional fee of $100. I let my project manager know that the original design consultant said that there would be no fee for this (originally I was told that the price is $299 then $100 - 2 different prices) he did not believe me; he made me provide proof of the conversation with the original senior design consultant. Once I provided proof of conversation/offer, the project manager sent me a certificate. The certificate had the wrong use of verbiage pertaining to my gender (his/her). I had to ask for a revision. Obviously they just cut and paste, pay no attention to detail similar to their emails, designs, and forms. Furthermore, the certificate states at the very bottom (fine print): This certificate serves as a formal document that can be submitted to obtain legal rights to the design. However it does not stand in an any court of law. Octa Logo holds no responsibility if the design gets copied from Ms. Beverly Pak ownership."
A customer would pay $100-299 dollars for a useless certificate that would not hold up in court and not provide protection of the design in any fashion. However, their packages, emails, chats, phone conversations, and website state 100% ownership rights - FALSE ADVERTSIING- THEY ARE SCAMMING PEOPLE!
BE INFORMED! BEWARE OF OCTA LOGO! PLEASE READ ALL NEGATIVE REVIEWS ON THIS REVIEW SITE AND CHECK OTHER REVIEW SITES, SCAN THROUGH REVIEWS. Contact me if you need more information.
NOTE: Instead of addressing me professionally (as a reputable company would) online, in response to my review, they chose to report the review and make false accusations. ( a failed attempt on their part). RUN!