O2.co.uk

I bought phone and 5G network from O2 but my network always showing 3G on my phone.overall rabbish network and to much extra charges without any additional usage. I made big mistake to bought this contract

O2 cancelled my account during the night without warning.I have always paid on time and never done anything wrong.this has now cost me a days pay.my phone was completely shut down. I went to the o2 shop who got me on the phone to customer service,who were completely useless. I ended up getting a pay as you go from 3three (who so far seem to be more professional). O2 have even now added insult to injury by demanding £110 for the remaining 5 months that were on my contract. Avoid this firm

I had a mobile payg which I kept for emergencies.
Most of the time it was switched off and used occasionally for the odd call and to access the weather.
Recently I received a text from o2 saying "you only pay a £1 for using data today" which I ignored.
The following day I again received the same text and again ignored it.
The next day same again.
I never thought anything of it until I noticed that my balance was disappearing.
£3 had just disappeared despite not using my phone at all.
I then tried to contact customer services and eventually got through.
The person I spoke to, in response to my appeals for a complaints address, cut me off.

A few days later I find all of my personal data in the phone has disappeared completely.

No refund and no apology.

So, I would say to any potential customers of 02 don't trust them even for a minute.

Cancelled my account 6wks ago, via an unnecessarily long phone call to the laughably entitled 'Customer Services Team'. They confirmed the account was cancelled without fees on the authority of their manager.

6wks later, I have emigrated overseas and they are STILL trying to take direct debits, sending threatening letters and emails threatening to negatively affect my credit rating.

12 emails, four submitted complaints via Resolver and the Ombudsman and O2 haven't read or responded to a single complaint.

I've just spent an hour on the phone to O2 from the other side of the world, running up a huge phone bill, to have them refuse to apologise, in any way, for their incompetence.

I am now having to call them AGAIN and speak to the Payments Management Team to ask whether they have affected my credit rating, because the wait was so long, they just cut me off after 48 minutes.

Why am I being forced to do all the running around? Whose fault is this? Who have been seriously incompetent here then refused to apologise for it?

I will pursue this complaint via the Ombudsman until my dying day, purely as revenge for this appalling, incompetent business.

The worst network in the UK
I called them to cancel they said you have to pay for the whole year we can't do anything for you. This is our net. This is our service.

My Father in law has been diagnosed with terminal cancer so my wife travelled to France on 11th July. Since being there her phone has failed, i therefore bought an O2 pay as you go and topped it up with £20

I then on Saturday requested a port in of her existing number and was given a date of 24/7 by online chat. I found a flight for this evening for my son yo take the phone over to France and before booking had another online chat with one oft your representatives who said here was no problem it would definitely be done and no too worry, she even explained that her Grandfather had died of cancer so she knew what we were going through and there would be no issue.

We then get a text saying it will not port until 25/7 when the phone will be out of the UK so the port will fail

How dare you change the date after I double checked with your live chat, they are hopeless and despicable liars.

I have now paid for a flight that is useless as was required to get the phone to my wife so she could make arrangements for her dying father, are you going to reimburse the flight so i can buy a new one for tomorrow?

Your customer service is shocking to the core and I await a response as to why you cannot port the existing number as agreed today.

A SCAMMER, A FRAUD COMPANY
As my bill was going up 50%!, I called them if I can cancel my contract without paying any early disconnection penalty on 31st March 2023 around 16:30. The guy clearly confirmed that I can cancel the contract without paying early disconnection charge.
Now I got a HUGE bill including the early disconnection charge!
If this is not a scam or fraud, what is it? Why this kind of behaviours are allowed in the UK? This is illegal and this is a fraud.
The company should not be allowed to do any business if they conduct this kind of illegal activity.
Their customer service are awful. They can't speak English properly and calling their customer service wouldn't go anywhere.
Needless to say, their date connection are simply dreadful. AVOID AVOID AVOID!

They will rip you off whenever they can. Do not sign a contract with this company they are dreadful and will change your bill whenever they feel like it, and there is nothing you can do about it. DO NOT SIGN A CONTRACT WITH O2

I am unbelievably upset with them. So there was a takeover from Virgin Mobile to O2. Now my broadband is with Virgin but when they sold this to me years ago, I had to get Virgin Mobile to make the price smaller. I told them at the time, I don't need this and they said not to worry. So I was like OK then. Anyway I was receiving a separate bill for this saying £0.00 for years and it is all on DD too. Then all of a sudden, I got a reminder from O2, had no idea why so I called them. They told me they took over Virgin mobile and now I will be paying the amount with them. I felt scammed ngl. But asked them to cancel this as I am not using this SIM, I already have a mobile (funnily enough with O2 already and I've been with them for years). Anyway asked them to final bill and let me know the amount so I can pay there and then. They told me no and to wait for one to come out in the post. So I waited. I'm not even joking, I didn't receive a final bill, just a debt management agency letter telling me the amount had defaulted. I called and paid immediately.

This however has now gone against my credit and I was told it will remain on my credit for 6 years. I'm going through something personally and have been really good with my credit, because of this, I'm now stuck in an unsafe position.

Thanks O2, thanks alot. Been with you for years and I've just seen this crap on my credit, my credit has gone bad now. Great. Not to mention I called numerous times and the agents hung up on me because they were upset with me. But how am I meant to feel when you get no warning, just a reminder. Then try and pay it off over the phone, to be told no and to wait, but then not receive the bill. Paid the balance the moment I got that letter. Gutted :(

I have been with this company for a longtime and watched it become money hungry data breaching hitlers.

A family member has also got a Pay as you go account with this. When i set up a Pay as you go service( which was around 10 years ago) for both our phones i immediately request to have an promotions, marketing, text message alerts to be removed. A great advisor successfully removed them and we encored no further issues as far as those were concerned.

My family member is very simplistic and only use the phone to make a call or recieve a call, she does not even use text messanging, so low and behold, one day she recieved a voice prompt on her phone advising her of my call. Up until then she had her favourite ringtone alerting her to my call. We contacted o2 -she recieved a call back from the manager who was saying she would look into it and never recieved a call back. Fast forward to recently. She again began to recieve text messages alert - this time asking for her to switch on her bluetooth in order to claim a discount. Of course she was distressed and i was darn right angry. II called, anyways i disgress who said in order for them to remove the text messages, i will have to give him her home address. Which was ludrcous because everyone knows when a pay as you go account a home address is not required. He went onto say she will continue to recieve text messages if i do not provide this. Of course, i did not. Warnng, do not go with them. They are opportunist trying to sell peoples data

Quite simply the worst company that I have ever had the misfortune of dealing with.
I took out a phone contract and after they set it up incorrectly, and blatantly lied to me on several occasions, I cancelled it the next day - well within the cooling off period. I received an email confirming the PAC code had been cancelled and I wouldn't be joining O2.

A few days later my phone went dead. They had transferred me to O2!
Worse was yet to come. Now the number that I have had for 25 years and is used by thousands of clients is now dead. They cancelled it.

I have spent over 10 hours dealing with this so far and no further forward in getting my number back.
I am struggling to explain to call centre operatives over and over again what has happened. It is difficult when English is not their first language, and you cant speak to anyone in the UK. This is costing thousand of pounds in lost business and earnings.