morgan r.

I had a mobile payg which I kept for emergencies.
Most of the time it was switched off and used occasionally for the odd call and to access the weather.
Recently I received a text from o2 saying "you only pay a £1 for using data today" which I ignored.
The following day I again received the same text and again ignored it.
The next day same again.
I never thought anything of it until I noticed that my balance was disappearing.
£3 had just disappeared despite not using my phone at all.
I then tried to contact customer services and eventually got through.
The person I spoke to, in response to my appeals for a complaints address, cut me off.

A few days later I find all of my personal data in the phone has disappeared completely.

No refund and no apology.

So, I would say to any potential customers of 02 don't trust them even for a minute.

I ordered shoes through Asos and these were delivered by Hermes to the wrong address.
The person at the wrong address claimed the shoes and I had to call the police.
I notified both Asos and Hermes and their response was dismal, both of them claiming the right to deliver to a third party without my consent, despite info. To the contrary given to me by Trading Standards.

They refused to give me a refund and said that the problem was all mine.

I would say that if you are thinking of using any of these services, BEWARE!