Remaine E.

I am unbelievably upset with them. So there was a takeover from Virgin Mobile to O2. Now my broadband is with Virgin but when they sold this to me years ago, I had to get Virgin Mobile to make the price smaller. I told them at the time, I don't need this and they said not to worry. So I was like OK then. Anyway I was receiving a separate bill for this saying £0.00 for years and it is all on DD too. Then all of a sudden, I got a reminder from O2, had no idea why so I called them. They told me they took over Virgin mobile and now I will be paying the amount with them. I felt scammed ngl. But asked them to cancel this as I am not using this SIM, I already have a mobile (funnily enough with O2 already and I've been with them for years). Anyway asked them to final bill and let me know the amount so I can pay there and then. They told me no and to wait for one to come out in the post. So I waited. I'm not even joking, I didn't receive a final bill, just a debt management agency letter telling me the amount had defaulted. I called and paid immediately.

This however has now gone against my credit and I was told it will remain on my credit for 6 years. I'm going through something personally and have been really good with my credit, because of this, I'm now stuck in an unsafe position.

Thanks O2, thanks alot. Been with you for years and I've just seen this crap on my credit, my credit has gone bad now. Great. Not to mention I called numerous times and the agents hung up on me because they were upset with me. But how am I meant to feel when you get no warning, just a reminder. Then try and pay it off over the phone, to be told no and to wait, but then not receive the bill. Paid the balance the moment I got that letter. Gutted :(