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New York
1 review
0 helpful votes
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Delivery issue
December 26, 2021

I subscribe to a weekend service. I live in an Apartment building. I have tried in vain to get them to deliver to my apartment as they did Pre-COVID however they deliver to the lobby. I do NOT live in the lobby. It's like going to a restaurant and your waiter sets up chairs and a table in the bathroom. Or you have a home with a New York Time mail box and it is tossed at your garage. This doesn't work for this 72 year old. Here is proof that I have been in communication with them: Kristen B (The New York Times Customer Care)

Dec 25,2021, 9:42 AM EST

Hello Howard,

Thank you for contacting the New York times!

I do apologize for ongoing issue that you are experiencing.
I went ahead and applied credit for the inconvenience of the paper's placement.
I also will be sending a message over to the delivery department regarding your concern.

If you have any questions or require any other assistance, please feel free to reply to this email. You can also call us at *******637, text us at *******348 or chat with us.
Happy Holidays!
Kristen B
Customer Care Advocate
The New York Times This is what Kristen and others have said but never done - I tried to download this but it isn't in the right form.

Date of experience: December 26, 2021
District of Columbia
1 review
0 helpful votes
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Anti semitism
September 11, 2022

80 years ago the Jewish community were stock into the butem of page 26 now the are in the front page because the times wont the Jewish community det

Date of experience: September 11, 2022
New York
1 review
0 helpful votes
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I'm a decade long subscriber to NY Times and find their monetization efforts around regular recipes featured in their daily "paper" quite maddening. When you go to access a recipe featured in the regular coverage (I'm a paid subscriber) an AD for the NYT Cooking App pops up and you cannot access the recipe. I don't need access to the full NYT Cooking recipe database and articles, I just want access to the recipes pushed outward in the regular newspaper coverage of FOOD. Interestingly, the NYTimes themselves differentiate between FOOD and COOKING content, but they reach for more money into my pocket for content that should be available to me as a longtime paying subscriber. Piggy behavior and I'm calling it out.

Date of experience: November 19, 2021
Pennsylvania
1 review
0 helpful votes
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17 weeks without a paper
September 23, 2023

I have been trying to get the NYT Sunday edition delivered to me--FOR 17 WEEKS. Just awful customer service. So frustrating.

Date of experience: September 23, 2023
Illinois
1 review
1 helpful vote
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January 10,2022 at 9:35 a.m. my credit card was charged for the subscription service. Seeing this, I was reminded I needed to cancel the subscription which I had since February 2021 but rarely used. I clicked cancel subscription in the Account section on the NYT website and was redirected to a page telling me there are "many ways" to cancel, the options being Chat with or Call customer service. I chose chat because I was at work and it seemed more convenient... big mistake! Starting at 10:30 a.m. I was left "waiting" in queue for a representative, after thirty minutes they never came. At 3:20 p.m. I tried chat again, this time I got a rep but instead of canceling the subscription they kept trying to make me stay with a different payment plan which I declined. Thus, I was handed off to a new rep (without warning), this one tried to get me to stay as well but after I again detailed why I did not want the subscription, they finally cancelled my subscription but "hung up" on me when I asked why I would NOT be reimbursed for the 9:35 a.m. credit card charge for renewal. I was then handed off to a third representative who sent me a link detailing refund policy. Considering the charge occured that morning, I was upset because I didn't want the service and hadn't used the service in some time yet still had to pay for it. Topping this, the cacellation process felt like a stickup where not only was I handed around like a hot potato, the reps kept trying to make me buy more stuff! Do NOT subscribe to this site, it is a joke.

+4
Date of experience: January 10, 2022
Canada
2 reviews
2 helpful votes
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Troubling
June 23, 2022

New York Times is a far left news outlet. New York Times is completely against Christians and all for the lgbtq people, and anyone that hates Christians.

Date of experience: June 23, 2022
Arizona
1 review
6 helpful votes
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News
April 9, 2020

This paper is no better than the enquirer they couldn't tell the truth if their life depended on it! They don't have a journalist in the building! They are nothing but URINALIST"S!

Date of experience: April 9, 2020
Rhode Island
3 reviews
5 helpful votes
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Made by professionals who really care about journalism. Probably one of the best sources of information today.

Date of experience: April 30, 2018
Florida
1 review
0 helpful votes
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I decided to buy a yearly subscription to the NY Times for a friend. I went online and came across a promotion ON THE NY TIMES WEBSITE which offered a number of options to choose from. The option I choose was the last choice and the most expensive. The option I selected was a 1 year home delivery and digital subscription. The listed price of $525 was crossed out and next to it was $260.

After making the choice, I was asked the zip code delivery was to be made to. I inserted ******* and it took me to a screen where the price became $10/week which comes to $520 annual. Just for my own amusement I input zip codes in NY and the same price came up.

I called the NY Times and spoke to Nick who was pleasant. I explained what transpired and he acknowledged he just had a similar call. Nick told me to write a letter. I told him I waned to speak to his supervisor. I was transferred to Veronica who was identified herself as a Manager and was aware of this promotion. She told me there was NOTHING she could do to get me the $260 price and I had to do it online. I reminded her that the reason I was calling was because the price changed online. She repeated there was NOTHING she could do.

I asked to speak to her Manager. She stated there was noone else to talk with. I am going to try and attach the NY TIMES AD BELOW

HEY, NY TIMES, MERRY CHRISTMAS

REMEMBER "ALL THE NEWS THAT'S FIT TO PRINT"

Date of experience: December 25, 2021
New Jersey
1 review
2 helpful votes
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I like it
April 17, 2021

This is a great place where I read news and information on a regular basis. Every morning I open it in order to know fresh news

Date of experience: April 17, 2021
Ukraine
1 review
1 helpful vote
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A good one magazine
November 15, 2019

I think it's my favourite magazine. Always interesting and truthful articles and comments. Best regards

Date of experience: November 15, 2019
New York
48 reviews
72 helpful votes
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I've read the New York Times for years. Its hands down my favorite newspaper. In an era where our so called President is trying to sow doubt into the importance of freedom of the press for political purposes, we should all be thankful that this paper is rooted in its mission to ensure a well informed electorate, democracy, a public conscience. And most of all, taking notice and commenting on all the things that in themselves are often trivialized or lost as unseen imagery, but are important components of the big picture. As soon as we lose sight of the pain, anguish and difficulties that affect some of us a lot more than others, we lose a sense of empathy that The Times helps restore so that we don't become clones of anything Trump ~ hollowed out.

The Sunday Review is perhaps my favorite section as it is replete with great editorial thought by phenomenal staff and contributing writers. Whether it be Frank Bruni, Maureen Dowd, Susan Collins, Paul Krugman and the list goes on, the sensory experience is myriad: complete delight, sadness, amusement, cynicism, anger and all kinds of feelings gift wrapped in a vastly improved perspective.

Most articles read in any section of The Times are balanced. Some readers might view them as liberal leaning, but from my view, I look at them as possessing a heart. This truly amazing messenger often takes long journeys involving personal commitment and resources to expose things that need to be exposed. Through that journey, positive change evolves as The Times paved the way for a quicker route to progress.

I encourage everyone to not only read what The Times has to say, but think along the lines of Hey Jude: let it into your heart, then you can start to make it better. Reflect on the needs of the needy.

Date of experience: February 14, 2018
California
1 review
2 helpful votes
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Wtf
November 25, 2019

As hateful as foxnews but in another universe other than race.

Maybe investigateing the conduct of all your employee born before 1990s would work.

Date of experience: November 25, 2019
California
4 reviews
5 helpful votes
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Paid content only, clear violation of google policy. The site apparently shows normal content to google robots but hides content from visitors.

Date of experience: March 22, 2020
Virginia
1 review
2 helpful votes
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Real news
March 25, 2020

I'm done about fake news and press distortion due to one or another politic color. I'm proud of reading nytimes, true news

Date of experience: March 25, 2020
Australia
3 reviews
9 helpful votes
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Biased.
November 12, 2021

Fake Journalism. Instead of becoming voice of the people they suppress voice of the people. Stay away.

Date of experience: November 12, 2021
Minnesota
1 review
1 helpful vote
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False information
July 14, 2021

New York Times reporters spread false information to the public, truly bad for its business reputation.

Date of experience: July 14, 2021
Missouri
4 reviews
21 helpful votes
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Sorry, no true journalists at NYT. Just another propaganda machine where opinion is reported not news.

Date of experience: August 20, 2018
Michigan
1 review
2 helpful votes
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Eee--- FAKE NEWS - UN AMERICAN AGENDA. STOP READING/WATCHING MAIN STREAM NEWS AND CHECK OUT NEWSMAX!

Date of experience: June 29, 2022
New Mexico
1 review
2 helpful votes
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BURN YOU ALL!
YOU SHOULD BE ASHAMED OF YOURSELF IF YOU ARE TAKING APART OUR FREEDOM AND OUR COUNTRY!

Date of experience: August 14, 2021

Overview

New York Times has a rating of 1.8 stars from 93 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with New York Times most frequently mention customer service and credit card. New York Times ranks 283rd among Business News sites.

service
23
value
24
shipping
9
returns
13
quality
23