Rip off. If only I had read these reviews first. And the very fine print. I got a cancellation number and I was assured there would be no additional charges on my account. How can these people live with themselves. The customer service rep was condescending and not helpful at all. Just kept saying she was sorry. Why can't they put these "hidden" conditions up front. How sad that most of their business is done thru unsuspecting honest hard working people.
Zero Star! Just like all other people complained here, this website has been doing tricking things! I had no idea that I was a member of nuvalife for the past 50 months! I don't remember what was happened more then 4 years ago, but recently, just found out that my credit card has been charged monthly by Nuvalife for the past 50 months which I have never bought anything or used any of their service for the whole time! My fault was I didn't check my credit card statement since I had auto pay and barely use that credit card. Long in short: Nuvalife has hidden terms and conditions made you became as their member without your acknowledgement and charge you monthly member fee! Be aware!
This company withdrew $9.95 per month for two years before I realized it was an unauthorized charge on my bank statement. I had made one initial purchase and they continued to withdraw a monthly sum without my authorization or any notice whatsoever. I mistakenly thought my husband was ordering a product from them monthly. When i contacted the company they said they were going to issue a 4 month refund and lied about when i made the purchase saying it was recent which it was not. I also contacted my bank and they issued me a full refund for ALL of the charges. If you are having the same issues as i did CONTACT YOUR CARD COMPANY NOW and let them know! It's the only way you will ever get your money back. As long as consumers allow this to go on, these scammers will get away with it. Good luck! Would give zero stars if i could.
ZERO STARS! I got ripped off as well. I ordered a product at a "discount" - something I could have bought at the local health food store for about $5 more. In the end, I was charge 6 months at $19.95/mo for product worth about $20 total. I never received anything else. I have reported them to the better business bureau. I was told I should have read the "fine print". What an UNETHICAL company! This is FRAUD!
This is the worse shop I have ever seen. Last December I bought one of the product from this company online and after one month they mailed me the same product and charged on my credit which I didn't expect. Then I sent them an email to discuss the problem. They said I can mail back the product and get refund. Then, I mailed the product back. It's almost been a year, everytime I sent them email they said they will contact me but I still got nothing. This is a fraud company. People should be careful and don't try to buy anything.
Do not order anything from them. It is a SCAM. They count on people not checking their bill charges. Well I do & was surprised to find that I had been charged $84.87 for a jar that I thought was a sample and I paid $4.95 for it. I am guilty of not reading the reviews before... but again, I though it was a sample. I wasn't aware that it was an automatic charge and on-going shipment plan. I called & they could care less...
I received my order in a timely fashion. I was nervous the entire time thinking they were going to stick me with the membership. I canceled on the third day. I am pleased that I did not experience any difficulty canceling the membership, but was displeased that they charged me $1.00 without telling me. I don't like their hidden charges or them forcing you to join a membership to make a purchase. Cancel your membership immediately.
STAY AWAY! Nuvalife are still up to their same old shady practises. As everyone says you'll get no warning and no information about this when you make a purchase but they will charge you $19.95 A MONTH IN ADDITION TO YOUR ORIGINAL PAYMENT while giving you nothing in return. AND IT WON'T STOP UNTIL YOU NOTICE AND CANCEL.
NEVER BUY FROM THIS COMPANY.
IT WON'T BE WORTH IT.
I got some products form them and DID read the fine print indicating I had to cancel my membership within 7 days, WHICH I DID. Despite this, they keep charging my American Express card. Dishonest isn't the strongest word I would use for their business practices.
Beware if you buy from them that you are also agreeing to a "trial period" with BestBrandValues.com. They charge you $1 for the first seven days, then monthly thereafter unless you catch it and cancel. Most people probably don't realize until they're out at least the $1 plus the first month's fees. It may be legal, but it's sneaky and you should watch out for it.
Beware of the "best brand values" recurring charge. Shady bastards. I don't think you even have a choice to opt out, basically if you buy something from them you need to follow up immediately and cancel your "best brand values" membership or enjoy a $20 monthly charge for eternity. Not cool.
They trick you into a membership with a monthly fee of $19.95, plus there is another dollar "processing" fee that they don't mention. I wish I had read the reviews... they claim they will refund my money, but what a lousy way to do business, and you can bet I will never order from them again.
NEVER BUY FROM THIS WEBSITE! I should have looked for the reviews here before placing the order with these guys. I placed an order about a week ago. My package has not been shipped yet. Extensions of the customer care number are invalid which means that you can not talk to anybody over phone. Thankfully you chat with them but it is an useless exercise. For the last 3 days this guy (over chat) has been saying that my concern has been forwarded to the concerned department and somebody will contact me. However, I am yet to hear from them. Additionally this guy said that he can not cancel my order. I am still waiting for their reply.
I used the $5 off coupon at nuvalife.com. Big mistake! They did a good job hidding the fact that you are signed into some $20 mo. Membership. I found this out only from my credit card bill because nuvalife never told me this. Stay away...
BEWARE OF NUVALIFE. This is the most dishonest internet company I've ever had the misfortune to do business with. I certainly would never had agreed to any membership fee, yet my credit card has been billed for $9.95 for the past year. Why hasn't the Florida Attorney General shut these people down yet? DESPICABLE, LOWDOWN, DIRTY, ROTTEN LIARS AND THEIVES.
As everyone else has stated---do stay away from this site! It is a major rip off. I ordered vitamins from them on Nov 11, and went to check out, total on check out was fine so I proceeded with completing my order. Only to find out on Nov 16th they billed me for the $19.95 for a "membership" that I was completely unaware of. They state you have I'm not sure 1-3 days to cancel which is a joke because by the time you receive your credit card statement your way past that anyhow. We will be contacting the Attorney Generals office and if anyone has any other suggestions how to recover our losses please advise us. Unfortunately this went on for well over a year :(
You guys are wonderful!... My order appeared today. I just ordered it yesterday and with regular shipping. I told a friend about it and they said it was like it was faxed, not shipped! Thank you! Great business! I will happily keep using your membership services and singing your praises to everyone else (although I don't sing very well... maybe I'll just write positive reviews). You will be saving me a HUGE amount of money this year! I will be buying supplements and bath & body car for friends and family as well as christmas gifts by using the same membership for the other sites in the group. I won't be renewing my Cosco membership next month! This is the best club ever!
A slight of hand web site
DO. NOT Use THIS SITE
Billed for 30 months@ 19.95 peronth
No product ordered or received
No satisfaction from head office when I caught my oversight
What a way to make a buck
Same as all the other posts... I've been on the phone trying to get my $19.95 back... There was NO information that I was signing up for a membership when I purchased a couple multivitamins! This should be illegal! They've lost my business and I'll be telling all to stay away. Clean it up folks or you'll be going out of business.
DO NOT buy from this website. This is a scam website. They will enroll you into a membership without your consent and charge you $19.95 every month unless you cancel within 7 days of the purchase.
Answer: Just got off the phone with nuvalife. Yep, I got scammed. Bought some herbs at good price or so I thought but that membership fee kept coming. They are now charging 9.95, guess they decided it was less conspicous. After some threats they refunded me 2 months out of 4 they charged my card. They claimed they cancelled my membership and I will wait for the refund. I want a full refund and will do everything to get it, but don't buy from these crooks. www.nuvalife.com and bestbrandvalues.com
Nuvalife has a rating of 1.1 stars from 46 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Nuvalife most frequently mention credit card, fine print and monthly fee. Nuvalife ranks 518th among Vitamins & Supplements sites.