Do not buy anything from this site! They hide a $19.95 monthly fee in their fine print and charge your credit card without your knowledge. This is a scam, they are crooks and they know it. I can't believe authorities are raiding this place and shutting it down.
I agree this is a scam and fraud I did not know I was signing up for a membership or anything like that, they charged me for 5 months before I realized it and I complained and they said they would refund me 2 months. Still got ripped off $60. Got nothing for the rip off expense.
Saw a $1 charge and then a $19.95 charge on my credit card from nuvalife for memberships they tacked on. My receipt total never showed a thing. Very dishonest. Cancelled right away. Will NEVER use again.
Had the same exact experiece as Sandra C. DO NOT DO BUSINESS WITH NUVA LIFT. Worse scam artists I have ever dealt with. Toally rude and indifferent to your complaints. Have to go through my credit card company to remove charges. Totally bogus company. Any reputable company would not treat customers this way. They are scamming your credit card! BEWARE!
I had a horrible experience with NuvaLife. What a scam. I am out $418.95 and have filed a complaint with Florida Attorney General's Office. Never have anything to do with deceitful company.
I bought a Meal Replacement for the cheapest price I could find on the net. Something seemed off as I wrapped up my purchase so I decided to look up Nuvalife on Google and I ran into this site with its many negative reviews. I called up the Nuvalife customer support and sure enough they were planning on charging me $19.95 a month as a membership charge. I cancelled my "membership" on the spot. Thanks to this site and everyone's reviews a dodged a bullet. Thanks everyone!
I have called once to discontinue this product and am still receiving it. When I try to call now all I get is that they have a high volume of calls and will answer my call in the order it was received. This has happened a number of time. This time when I called they insinuated that I had not called previously because I did not have the cancellation number or the name of the person that I spoke to. As a suggestion to the company I would ask that they give the cancellation number and that they ensure that their employees are stating their names so that you can understand. I am also being told that their is a 15% restocking fee that I did not see on the web site. When I asked where it was on the web site I was told that the entire refund was a courtesy and asked if I wanted the refund as the refund and return policy on the web site states they do not have a refund or return policy. I am returning the last one sent and if I do not get a response from the company to this documented complaint I will reach out to the appropriate governmental agency.
BEWARE... Even though I did not online chat with the sales rep, to ensure that I would not be registered in Best Brands, shortly after I placed the order I received an email that I was registered. I had to do an instant cancellation. Make sure to check your emails after you place your order, or you'll end up paying a monthly fee for membership.
Like most others reviewed... I just rec'd the product last week & hadn't even opened it. They say you have 10-days to try it out From the date you order, not receive, before they CHARGE YOUR CARD $85! (I didn't read the FINE PRINT)... didn't even receive it within 10-days of the order & they expect you to know if you like it?! I explained that I want to make sure I like it, not just a reaction... Her response was "Yes, you should have read the FINE PRINT, as I ALWAYS read it now". That's just CRAZY! DO NOT ORDER FROM THEM, IT'S A SCAM!
In November 2010 I bought 2 supplements from Nuvalife.com. In February 2011, while reconciling my credit card statements, I discovered that I had been charged a $9.95 fee for 4 months in a row by Nuvalife.com. I had no idea I had signed up for a "membership". I never saw the fine print and I certainly did not check a box that I agreed to it. There is absolutley no information on thier website that states this is a "membership club" if you go and search the site. I have now been billed 4 monthly membership fees of $9.95 each, beginning with the month that I made a purchase (11/2010)! I just called and told them to cancel this so called "membership" and refund the 4 monthly membership fees to my credit card immediately! They said they would credit me for 2 months, but they will have to send it to the "higher-ups" to see if I can get the other 2 months back! They also said it will take 1-2 billing cycles before I see the credits. We will see what happens. WHAT A RIPOFF!
My wife ordered a green nutritional breakfast powder (that you can buy elsewhere). After 3 weeks it hadn't arrived and they never got back to us. My wife called them and they said they were out of stock, and "can't call" because their system is "totally automated." But they DID charge our credit card for a membership we either didn't know we had or was a "fine print" thing -- and they refused to refund that. STAY AWAY FROM THESE GUYS. Either incompetent, dishonest, or both.
I wish I read the reviews BEFORE I purchased - They offered a 9.00 new customer credit - so I ordered. Of course the product was not available so they gave me a credit for a future order which expired in a week. All the while they had my card number and continually charged my card monthly! I finally figured it out, contacted my bank canceled my account and demanded a refund. While they seemed accomodating regarding the cancellation and refund I have not received it yet so we will see... What a sleazy way to do business - DO NOT SHOP HERE!
BEWARE! This is one of those too goo to be true sites that should be shut down because of their hidden membership ripoffs. DO NOT BUY FROM THEM EVER please spread the word!
STAY AWAY FROM NUVALIFE. ALL REVIEWS ABOVE BY C. J., LORENA W., LARRY G., AND KEVIN L. ARE ALL CORRECT. THIS WEBSITE IS MOSTLY TRYING TO GET AWAY WITH A "LEGAL SCAM". THEY ARE HOPING PEOPLE NEVER CHECK THEIR CREDIT CARD STATEMENTS AND NOTICE THE $19.99 CHARGE.
ALSO, I TRIED TO CANCEL A $112 ORDER OF VITAMINS/SUPPLEMENTS AND THEY WILL NOT CANCEL IT. I TOO AM IN THE PROCESS OF WORKING WITH MY CREDIT CARD COMPANY TO DISPUTE THE CHARGE.
TRUST ME AS AN HONEST DECENT PERSON, BEWARE ALL, DONT EVEN GIVE NUVALIFE YOUR CREDIT/DEBIT CARD NUMBER!
Just as everyone else said, this company is a ripoff. The montly fee is so well hidden that you never know about it until it starts showing up on your charge card. BEWARE!
I've never had an experience quite like this site. No integrity. No communication. I had to file a dispute with credit card company. With so many sites from which to choose, don't choose this one!
I ordered from here and have regretted it every since! I had lots of false charges on my credit card, I did not get the product I ordered (I got a cheaper, not equivalent product), can not ever get a human on the phone, the couple times I have managed to get a human, they were not capable of speaking English, and I can not get an answer from an email. BEWARE OF THE WEBSITE! I would not advise anyone to order from here!
Bad... bad charge me for the menber for 1 year i paid $ 9.95 for every month, I paid something that i did not recieve any things,,,, bad
They just keep billing our credit card each month and we don't know why and we can't get them to stop.
Do Not Buy from Nuvalife.com or BestBrandValues.com! Tell your friends to stay away. The are shady rip-off company!
Answer: Just got off the phone with nuvalife. Yep, I got scammed. Bought some herbs at good price or so I thought but that membership fee kept coming. They are now charging 9.95, guess they decided it was less conspicous. After some threats they refunded me 2 months out of 4 they charged my card. They claimed they cancelled my membership and I will wait for the refund. I want a full refund and will do everything to get it, but don't buy from these crooks. www.nuvalife.com and bestbrandvalues.com
Nuvalife has a rating of 1.1 stars from 46 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Nuvalife most frequently mention credit card, fine print and monthly fee. Nuvalife ranks 518th among Vitamins & Supplements sites.