The reply would be great, if the case is now positively closed. But thats not personally your fault.
It took some time, but thankfully the refund has now reached my account. Thanks for seeing it through,
This harrowing virus drastically affected the business, but thanks to your policies I was not left out of pocket after the festival was cancelled.
I wish you were more human and speed up the refund process. 50 USD might be notjing but I like my funds to stay with me.
"The price has changed a litte" and suddenly it is the some price as in every other channel. No idea why google does not blacklist them.
At first I had some problems with the booking but the Nustay team reacted quickly and got it all sorted out. Thank you very much
Ariana and a few others team members which don't come to mind right now but have definitely put a smile on my face. Xoxo Damian
Ьy agent Anna was out of the office, so i was contacted by Dana they both work together or help one another
A site that baits with low rates and is in the business of seeing pother businesses fail and suffer. Bottom dwellers!
Tatiana has helped me tremendously. I appreciate her and all she did! My review on Nustay has changed drastically thank you
I would like to thank you for your rapid response to my email regarding this issue great to have some good news at this time.
Stay safe
Regards
Val
Thanks for satisfying my credit voucher request as I cannot get to the hotel from Australia because of the lockdown.
Alex was helpful and answered all of our questions and concerns. A very valued employee who should get a bonus/raise on his pay. Mahalo Kenny Helgren
You should try to book with Nustay, I was glad to decide make a booking there, absolutely satisfied.
I can only speak about my experience with Nustay, but I always found them very professional and helpful
Although you did not offer a full refund I felt that providing a credit note for 12 months was a fair response
Thank you for you quick response, my money was back on my card within a couple of hours... I really appreciate that.
Thank you for your quick response - we have been trying for about a month to call you but could not get through.
We received a letter from Hilton last week that all bookings may be changed or cancelled with full refund, even the non-refundable ones due to the travel restrictions caused by the Coronavirus. We asked Waldorf Astoria for a full refund, but they couldn't do anything for us and that we had to contact the Travel Agent. We made our booking through NuStay, but it seems that if you book with them, they also book through a third company/travel agent. They keep this information hidden (we still can't find out who this party is), so this is rather sneaky.
We forwarded them the email we received from Hilton (Waldorf Astoria is one of their brands) with a request to cancel with full refund. They responded that they could negotiate with this (unknown) party, but only after we give them permission to cancel the booking. Otherwise they couldn't do anything.
The result is that they canceled our booking and that there is no refund. We suggest Waldorf Astoria to undertake action and not work with these kind of Travel agents and 3rdd parties. It might also damage Waldorf's good reputation!
It doesn't seem right under these circumstances that we know there is a party who benefits twice from our booking; the first time when we made the booking and the second time when Waldorf Astoria will refund them.
We will also report this issue through the LCIA and not rest before we have our money back.
I've lost a thousand of dollars from this trip already becaus of cancelled flight and the event, thanks for saving me the hotel cost.
Overview
The company has garnered a mixed reputation, with notable strengths in customer service responsiveness and flexibility, particularly during challenging circumstances like the COVID-19 pandemic. Many customers appreciate the thoughtful support they received, often highlighting specific representatives for their diligent assistance. However, concerns regarding pricing transparency and refund processes persist, with some customers expressing frustration over unexpected charges and difficulties in obtaining refunds. Overall, while the company demonstrates a commitment to customer satisfaction and offers a user-friendly platform, it must address pricing and communication issues to enhance its reputation further.
This summary is generated by AI, based on text from customer reviews
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members