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We offer top quality, hand selected, indoor and outdoor fireplaces, stoves, stove pipe and more to heat your life up. Great prices and Fast Shipping!
NorthlineExpress Reviews Summary
The company enjoys a solid reputation for product quality and reliability, with customers frequently praising the excellent selection and value of items offered. Many reviews highlight the professionalism in packaging and prompt delivery, contributing to overall satisfaction. However, some customers express concerns regarding service delays, particularly with backorders and order processing times, which can lead to frustration. While customer service is often noted as responsive and helpful, there are occasional issues related to returns and order accuracy. Overall, the sentiment reflects a balance of appreciation for quality products alongside a need for improved efficiency in order fulfillment.
This summary is generated by AI, based on text from customer reviews
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This unit heats up the room lovely, we turned off the heat and have not used the oil in about three weeks and it's saving us a lot of money. Best decision we have made so far.
Nice product being sold.
Fast delivery on online orders
Was good. Supplies came intact. Items ordered were delivered in time to get
I easily found the replacement thermostat I needed for my heat reclaimer. Part was very affordable including a small shipping fee. Confirmation emails were sent and item arrived within a couple of days. I easily replaced the part and heat reclaimer is working like new. I highly recommend Northline. Thanks for such great service.
Super easy ordering process and the Fireplace tool & wood holder is good quality and we would order again.
Is there a discount for military? Not at this place.
It was really easy to order, and we received the order earlier than what was originally thought.
Good competitive price and very happy with the quality of the fireplace broom. Very satisfied with our ordering experience.
We ordered a wood burning insert in oct 2022 with the website indicating it was in stock. This was misleading as we later had to call customer service where they indicated that it wouldn't be available until the end of December. After not receiving the product by January 2023, we tried reaching this company for an update. We just now received an email indicating it wouldn't be available until end of April 2023. There was zero communication or follow up from this company and no explanation for the extended delay. While we understand supply chain shortages, we expect some sort of communication when spending thousands of dollars for a product that hasn't been received. Buyers beware! We will be seeking a refund, but not confident that the refund process will be smooth either.
We bought the HD fire grate. Shipping was fast and we have had a few fires with it so far and looks like this one is built to last. The grate is very stout with thick steel.
The order was delayed a bit but they provided very good communication. We received the fire starters and are very pleased with them
I installed a through a metal roof,15 foot ceiling woodfired forced air furnace. All my components where purchased through them.
Experienced person worked with over the phone. Product was excellent!
I found what is was looking for right away. Easy checkout.
Fast delivery, great quality, fits perfectly into my fireplace!
Makes the chimney a lot easier to clean. Ease of mind, creosote causes chimney fires.
Over 3 weeks still no product ordered. 2 calls to customer service same answer. No contact from shipper as to when would be delivered or even an estimated delivery date or time.
I realize that there was two holidays between
12/15/23 ordered date. And now but come on now we are talking less than 600 miles.
Dear Bryn, We are very sorry for this experience with our company and understand your frustration. Our Shipping Department is working overtime to process your order and get it shipped out of our facility as promptly as possible and we apologize for the delay. If you've received an Order Confirmation with a tracking number, and that has not resolved your question, then please contact our Customer Service Department at fireplaceorders@onlinestores.com and we will respond as soon as possible. Again, we deeply apologize for this inconvenience and appreciate you bringing this to our attention.
Perfect for my fireplace. Exactly what I was looking for.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Katrina, We are very sorry for this experience with our company and understand your frustration. Our Shipping Department is working overtime to process the order and get it shipped out of our facility as promptly as possible and we deeply apologize for this inconvenience and appreciate you bringing this to our attention. We appreciate your feedback very much, as it helps us do better.