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We offer top quality, hand selected, indoor and outdoor fireplaces, stoves, stove pipe and more to heat your life up. Great prices and Fast Shipping!
NorthlineExpress Reviews Summary
The company enjoys a solid reputation for product quality and reliability, with customers frequently praising the excellent selection and value of items offered. Many reviews highlight the professionalism in packaging and prompt delivery, contributing to overall satisfaction. However, some customers express concerns regarding service delays, particularly with backorders and order processing times, which can lead to frustration. While customer service is often noted as responsive and helpful, there are occasional issues related to returns and order accuracy. Overall, the sentiment reflects a balance of appreciation for quality products alongside a need for improved efficiency in order fulfillment.
This summary is generated by AI, based on text from customer reviews
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Sales flat out lied to me about product… when at first I did not purchase they called me multiple times to try to get me to purchase. Flat out lied about return shipping I had to pay and flat out lied about a restocking fee lost 30 percent of value of product by doing business with them. Will never do business with them again and have reported them to FTC AND BBB.
We found the website after viewing a video about firebacks online and saw the URL. So glad the video told us where to go because your website had the selection and useful information we needed in order to purchase!
Excellent customer service.Answered questions about the item.
Great product, easily assembled and installed. Process
It took a lot of thinking, but I thought it went well, your customer service was helpful, the one thing that was a little frustrating was that I had an offset of about 8 to 10" from stove flue outlet, which is center of stove to where I needed to go in order to be centered between rafters and all the instructions and video's does not cover offsets, I was sent over to the experts and their chart only showed 45 degree elbows which really doesn't cover such a small off set so I had to estimate the lengths of sections of pipe I needed so I went with the kit for an 8' ceiling install, will see how it goes? I've decided to wait on ordering the class a double wall chimney pipe until I get to that point, thank you for everyone's time.
Good website navigation
Thank you for easy experience
I paid extra money for next day delivery of a fireplace rug. North line Guaranteed that the package would arrive the next day. I paid for next day delivery. The rug didn't arrive the next day, but the day after. I spoke with rep from company and she said they can't guarantee what the carrier will do. So I asked how can you guaranteed next day delivery. I shouldn't of been charged a next day guaranteed delivery, but I was. Not very happy with the process.
Dear Bohdan, We are very sorry for this experience with our company and understand your frustration. Our Shipping Department is working overtime to process your order and get it shipped out of our facility as promptly as possible and we apologize for the delay. If you've received an Order Confirmation with a tracking number, and that has not resolved your question, then please contact our Customer Service Department at fireplaceorders@onlinestores.com and we will respond as soon as possible. Again, we deeply apologize for this inconvenience and appreciate you bringing this to our attention.
Good price, excellent packaging, great communication! I would highly recommend.
Had an issue with a chimney cap that was built out of spec. Called Northline and they promptly refunded my money and quickly shipped out a replacement for me. CS was very satisfying to deal with and I will be making Northline by go to chimney pipe parts store.
I had been searching locally at all of the big box stores for parts for my Fisher stove with a 8 inch flu nobody had anything but cheap thin parts that snap together I called northline Express talked to a customer service tech gave her my measurements and ordered all the parts came within one week everything is exactly as described great quality materials highly advised to use northline Express for all your wood stove needs but they do have a whole array of line of other products
The product description on the internet does not adequately provide accurate measurements. The proct is measured from the leg bases and not the grate; when I called to exchange and to get a different model I was told sure but I would have to pay for shipping back to the store plus only receive my purchase price back minus the original shipping and handling. All said and done I spent almost $80.00 in returning the item.
Dear Joseph, We are very sorry for this experience with our company and understand your frustration. Our Shipping Department is working overtime to process the
Order and get it shipped out of our facility as promptly as possible and we deeply apologize for this inconvenience and appreciate you bringing this to our attention.
We appreciate your feedback very much, as it helps us do better.
Pipe did not fit that customer rep recommended and now making me pay for shipping to return
Dear Eric, We are very sorry for this experience with our company and understand your frustration.If you have not done so already, please reach out to our Customer Service team at fireplaceorders@onlinestores.com. You will hear from our Customer Service team as soon as possible and appreciate your patience as we work to resolve this, we are so sorry for this experience!
Product exactly as described and shipping was right on time. Very happy.
Very good quality. It fits perfectly our opening. Nice and stylish, it completed our fireplace look.
Shipped ahead of schedule and arrived in excellent shape
Will never order through Northline again. Horrible experience and the lady I dealt with for customer survice was completely unhelpful and rude.
Dear Thomas, We are very sorry for this experience with our company and understand your frustration.If you have not done so already, please reach out to our Customer Service team at fireplaceorders@onlinestores.com. You will hear from our Customer Service team as soon as possible and appreciate your patience as we work to resolve this, we are so sorry for this experience!
Easy process! Product is as described. Thanks for making this simple.
Awesome product! Just as advertised, the construction and quality are a top notch! Easy installation no hassles.
If your in need of a chimney cap, this is the place to buy from. I will continue to buy from this company for all my future projects.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Eugene, We are very sorry for this experience with our company and understand your frustration.If you have not done so already, please reach out to our Customer Service team at fireplaceorders@onlinestores.com. You will hear from our Customer Service team as soon as possible and appreciate your patience as we work to resolve this, we are so sorry for this experience!