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We offer top quality, hand selected, indoor and outdoor fireplaces, stoves, stove pipe and more to heat your life up. Great prices and Fast Shipping!
NorthlineExpress Reviews Summary
The company enjoys a solid reputation for product quality and reliability, with customers frequently praising the excellent selection and value of items offered. Many reviews highlight the professionalism in packaging and prompt delivery, contributing to overall satisfaction. However, some customers express concerns regarding service delays, particularly with backorders and order processing times, which can lead to frustration. While customer service is often noted as responsive and helpful, there are occasional issues related to returns and order accuracy. Overall, the sentiment reflects a balance of appreciation for quality products alongside a need for improved efficiency in order fulfillment.
This summary is generated by AI, based on text from customer reviews
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I want to complement them on the quick service and getting 95% of the items that I ordered in about a week, the items were very well packed nothing damaged this is a plus. The good thing is that the items were packed in very sturdy boxes and shredded cardboard was used and not Styrofoam which is just a problem getting rid of.
One of my items was shipped separate that I did not know of, so I purchased it again from a different source so I could complete my project. The original item came in the same day. It was not expensive but...
Found what i needed quickly and delivery was a lot faster than i expected
Ordered a variety of pipe for a wood stove installation that needed to be completed on a specific schedule because of the weather. One item was not in stock at the normal warehouse, but they called me and said it would be shipped from another warehouse and should not be delayed. However, as the deadline drew nearer, there was no tracking info that it had shipped. I contacted them the day before the deadline to get and update and later that day, the item unexpectedly arrived. All in time to meet the installation deadline.
Products arrived as ordered, on time, and customer care was wonderful. Highly recommended.
I received the delivery way faster than expected and it arrived early on the delivery day. The man delivering was an excellent communicator when I met his truck to pick yup my delivery. He was afraid he would get the semi stuck so he called me and I met him 10 minutes away.
The site was easy to follow and to order. Product came within the estimated time.
Got exactly what I ordered. Part fit perfect great delivery on time and nothing to complain about! Highly recommend this seller!
Quick delivery, good price and it fit perfectly right up against the fireplace. 44 x 36. Not flimsy great weight.
Order a stove and it will arrive when? Who knows, they ca not tell me.
Bottom line we had trouble finding this part locally. We did a internet search and found this company to have what we needed in stock for a reasonable price. It was shipped quickly and in less time that we were told at time of purchase.
I ordered from 4 different companies for this project and in the end, the Northline order took longest to arrive at least five days past other orders arriving. I called about it and it seemed that the person was shocked to see my order hadn't been shipped yet and said she'd put in a note to have it shipped out immediately but it still held up our project waiting for it by a week or so. I would have put a rushed shipping on it if it had been my company. After I call a week or more after ordering and it still hadn't even shipped! It still took about 5 or 6 days to come so I don't think anyone was interested in making up to the customer the poor response to my order. It was a ceiling box kit and cost was $484. The part was fine and the woman on the phone was nice.
Dear Pete, We are very sorry for this experience with our company and understand your frustration. Our Shipping Department is working overtime to process your order and get it shipped out of our facility as promptly as possible and we apologize for the delay. If you've received an Order Confirmation with a tracking number, and that has not resolved your question, then please contact our Customer Service Department at fireplaceorders@onlinestores.com and we will respond as soon as possible. Again, we deeply apologize for this inconvenience and appreciate you bringing this to our attention.
When my initial order was placed some of the parts went backorder. The projected date of resupply was 4 months in advance. Parts were delivered nearly 2 months ahead of schedule. Excellent service.
Ordered several items to complete wood burner install. Parts were correct but shipping was very slow. Items were not processed for shipping for 4 days. Then placed on fedex ground which took another 10 days. Beware if you need items shipped quickly!
Dear Mark, We are very sorry for this experience with our company and understand your frustration. Our Shipping Department is working overtime to process your order and get it shipped out of our facility as promptly as possible and we apologize for the delay. If you've received an Order Confirmation with a tracking number, and that has not resolved your question, then please contact our Customer Service Department at fireplaceorders@onlinestores.com and we will respond as soon as possible. Again, we deeply apologize for this inconvenience and appreciate you bringing this to our attention.
Customer support was very helpful. After sending in diagram, all parts described made sense and was priced out and shipped in a timely manner.
Excellent service and customer help. Very customer friendly.
I was very frustrated that I could not return the item before they shipped it. They wanted to charge a restocking fee and shipping fee which was more than half of the value of the item.
Dear Sibylle, We are very sorry for this experience with our company and understand your frustration.If you have not done so already, please reach out to our Customer Service team at fireplaceorders@onlinestores.com. You will hear from our Customer Service team as soon as possible and appreciate your patience as we work to resolve this, we are so sorry for this experience!
Told associate what I had and part I needed!He sent me a picture to compare with,Matched up perfect. Fire place works great now. Fast service
Everything I ordered was shipped within a few days.
Wrong item accidently shipped but correct item was shipped within days of error notification and all freight expenses were bourne by the company
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Dear Ronald, we apologize that the item you are looking for is out of stock or currently backordered. We understand that this is very frustrating. Please contact our Customer Service Department at fireplaceorders@onlinestores.com and they can supply you with an in-stock date or suggest a substitute item. We are diligently trying to keep items in stock during this rough period of supply chain issues, and we thank you for your patience. Your feedback and comments help us to do better.