NorthlineExpressReviews 2,247

The stainless steel chimney cap was damaged by machining done during assembly and by heat discoloration at the seams. It is useable, but not of expected quality.

Ordered Duravent chimney pipe. 1st order came through dented and was returned. That process was rather easy but replacement piece was dented as well. Kept the section anyway and repaired the dent ourselves. Ordered a storm collar next, part came right away, undamaged, but realized they never emailed a receipt. Called about it, left on hold until redirected to voicemail, and left my contact information. Day 4 and still no response. So I emailed the receipt issue to customer service, hopefully will hear from them soon.

I ordered a super quiet fan.
It arrived Ina timely manner but ended up not being as quiet as specified.
When contacting the that sent us the product (online stores), they said the seller (northline express) would contact us.
We haven't heard back from either.

I ordered a heater and a stand to go with it. They failed to send stsnd with heatet and when I called to get them to fix the problem, I got a representative with a major attitude. I finally got the stand and the heater worked perfectly despite the box being destroyed in shipment.

Easy online ordering. Prompt delivery with product as advertised. Good quality chimney brush and rods. Just wish they made a brush big enough for my flue (20x20 inches)

Great customer service, and overall experience. The custom iron series fireplace, spark guard was definitely the finishing touch for our stone fireplace. I would highly recommend this company. We will be ordering fireplace tools to complement the spark guard screen.
Best regards.
Janine

We were looking for a replacement broom for our Fireplace set and I happened on Northline Express. The price was right, so I ordered. It was super easy and the broom fit perfectly. We're very happy!

I spent the time to rughtva gift message so the receiver would know it was a New Years gift from my husband and me. There was no message on or included in the package. If I had not included my own phone number, the receiver would have not known who it was from. I checked the original purchase order and it is on there, so what happened? Also the purchaser was listed as the recipient. All wrong. My name was on the original information but never showed up.

The experience i had was great and very easy company to deal with.

First of all, Northline under-promised and over-delivered on the time from order to ship. This is a good thing!
The heat exchanger works... works quite well, in fact... BUT... surely you guys could have done better on that hinky, cheap-$#*! manifold. I mean, come ON... silicone? Do-it-yourself SILICONE?
For the price, you should fab a 1.75"-to-2" exhaust manifold, streamlined to reduce turbulence, and ship butt joint clamps to assemble.
I am having my welding shop fab a new piece for that. I just can't stand that sheet metal thing that comes stock.

I enjoyed talking to a very nice AMERICAN young who was pleasant and explained everything and with efficiency.

Purchased 2 backer discs and they work good. Bought these to replace my old discs that I lost.

I ordered the Pilgrim 5 piece fireplace tool set and Black and Brass ash bucket. Both arrived in great condition. I had to put the stand together, but that took 15 minutes. I was worried that the lid wouldn't fit properly on the ash bucket, as I read other comments, but mine fits well! So far so good!

Product selection was good, just what we were looking for. Once received the grate was just as described. It should last a lifetime. Delivery was quick.