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We offer top quality, hand selected, indoor and outdoor fireplaces, stoves, stove pipe and more to heat your life up. Great prices and Fast Shipping!
NorthlineExpress Reviews Summary
The company enjoys a solid reputation for product quality and reliability, with customers frequently praising the excellent selection and value of items offered. Many reviews highlight the professionalism in packaging and prompt delivery, contributing to overall satisfaction. However, some customers express concerns regarding service delays, particularly with backorders and order processing times, which can lead to frustration. While customer service is often noted as responsive and helpful, there are occasional issues related to returns and order accuracy. Overall, the sentiment reflects a balance of appreciation for quality products alongside a need for improved efficiency in order fulfillment.
This summary is generated by AI, based on text from customer reviews
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Very straightforward processing the order and it was delivered quickly.
I ordered 2, of these ratchetdriver they make tightening and losening a screw so much easier for mature adults. Thank you. I'm waiting on return authorization to exchange for one with the bits included. Ordered 1/16/23.
All items needed were in stock; competative pricing; reasonably fast shipping; delivered when promised
YOU SENT THE WRONG SIZE. IT WAS 8 INCH INSTEAD OF 6 INCH. I HAD TO GO FIND A REDUCER FROM 8 TO 6 TO INSTALL IT.
I purchased Duravent DVL stove pipe from Northline. I found the prices to be reasonable and customer support videos to be helpful for a DIY installation.
Easy purchase received in a timely manner. Website easy to navigate and a great selection of products
As big a company and you can't assist to make corrections is unacceptable
Ordering was easy. Transit time was average.
Ash dump door was the right size (larger footprint compared to the cast iron competitors) and made out of sturdy metal, (not cast iron) need to see if will hold up under temperatures of the fireplace.
I received my spray paint only to find that all of the tips were unoperable(plugged). I had to use tips off of old cans to use my paint.
I ordered the chimney chase flashing with a 16" opening but when I received it the opening was more like 22". I had to make it work due to rain and now have to find a wider storm collar to compensate for the oversized hole. I expected more from a flashing that cost me $500.
Dear Jason, We are very sorry for this experience with our company and understand your frustration.If you have not done so already, please reach out to our Customer Service team at fireplaceorders@onlinestores.com. You will hear from our Customer Service team as soon as possible and appreciate your patience as we work to resolve this, we are so sorry for this experience!
I ordered four chimney pipes from another company and they all came damaged with dents and splits. I had to return them all.
I turned to NorthlineExpress and the pipes came quickly and in perfect condition. The small extra price is worth it to get quality products on schedule to complete your project.
Called to ask questions, very helpful. Fast shipping
Easy ordering process. Arrived quickly. Great quality product, as advertised.
We have had a problem with wind blowing smoke back into the house and setting off our smoke alarms. This cap really works well. We have had several days of high winds since installing this cap and haven't had even a puff of smoke emanating from our stove. The cap is well made with the added blessing of made in USA. Also - it is harder to find accessories like this in 7 inches.
I purchased a fireplace grate from Amazon. They shipped an inferior product that I didn't order. Turns out, it was from China. One could not tell from where it was produced from their website. I sent it back.
Then I found NorthlineExpress. Their grate is made in the USA, top quality, and their service was excellent. I even got to speak to a "real person" who was knowledgeable and answered all my questions.
The product was significantly more expensive but the quality is there and I enjoyed my experience dealing with NorthlineExpress.
Simple, easy to use site. Got everything I needed to hook up a wood stove.
Easy ordering and fast delivery! So glad I have this website to order products for my fireplace!
I ordered wrong item, I called about an exchange and it couldn't of been easier. Great service. Fast and friendly
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Thomas, We are very sorry for this experience with our company and understand your frustration.If you have not done so already, please reach out to our Customer Service team at fireplaceorders@onlinestores.com. You will hear from our Customer Service team as soon as possible and appreciate your patience as we work to resolve this, we are so sorry for this experience!