From the business
We offer top quality, hand selected, indoor and outdoor fireplaces, stoves, stove pipe and more to heat your life up. Great prices and Fast Shipping!
NorthlineExpress Reviews Summary
The company enjoys a solid reputation for product quality and reliability, with customers frequently praising the excellent selection and value of items offered. Many reviews highlight the professionalism in packaging and prompt delivery, contributing to overall satisfaction. However, some customers express concerns regarding service delays, particularly with backorders and order processing times, which can lead to frustration. While customer service is often noted as responsive and helpful, there are occasional issues related to returns and order accuracy. Overall, the sentiment reflects a balance of appreciation for quality products alongside a need for improved efficiency in order fulfillment.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
I was looking for an extra large screen that would appropriately fit our large fireplace, and this product was perfect! Highly satisfied!
Customer service was awesome, worth calling to get right parts. Prices very fair and competitive and fast shipping with no damage. Very happy with results.
When I called about a question, someone responded very quickly.
I needed to replace my existing chimney cap and no local hardware store had the size I needed, so a quick Google search brought up this website. The exact size I needed was in stock and the ordering process was very easy. The chimney cap was shipped quickly and arrived before the expected delivery date. Very good experience overall.
Excellent! Description of the rug was what I have been looking for and that's exactly what it was when it arrived. Packaging was excellent and delivery a little earlier than expected. All around an excellent experience. I recommend Northline Express highly.
The ordering process was easy and the rack is great but were are disappointed in the really short cover.
Week three and there are only two mosquitoes in the trap. But there are hundreds flying around
Overall the shelter Logic 13' X 20' Boat Shelter is a quality product.
The hundreds of varying bolts and nuts were all shipped together making it stressful and time consuming to assemble. I finally decided to sort the different sizes into plastic bags.
For some reason there are diagonal braces on one end only. These should be on both ends for a stronger product.
The 6 auger stakes supplied were unusable for a northern forest installation. The combination of roots and rocks made it impossible to install. I ended up attaching 6 buckets with rope to the frame and filling them with sand to weigh it down.
Well made product. Very pleased. Hate stupid reviews.
Quick, easy. Just what we needed. Perfect fit. We will be back.
It was quick and easy to find exactly what I needed
It works wonders. No more downdraft!.
Didn't find out until after I placed the order, that the 45 degree elbow was out of stock. Waiting for it to be delivered. The stove arrived. Looks good. Haven't used it yet.
Dear Harold, We apologize that the item you are looking for is out of stock or currently backordered. We understand that this is very frustrating. Please contact our Customer Service Department at fireplaceorders@onlinestores.com and they can supply you with an in-stock date or suggest a substitute item. We are diligently trying to keep items in stock during this rough period of supply chain issues, and we thank you for your patience. Your feedback and comments help us to do better.
Products needed were available, arrived quickly, so the entire process went great.
The pictures give the impression this is the full replacement handle, not just a grip. Delivery also took far longer than expected.
Dear Grant, We are very sorry for this experience with our company and understand your frustration. If you have not done so already, please reach out to our Customer Service team at fireplaceorders@onlinestores.com. You will hear from our Customer Service team as soon as possible and appreciate your patience as we work to resolve this, we are so sorry for this experience!
Very good shopping experience
Thank you! Fast educational and friendly
Easy to navigate the website. Good explanations and descriptions of the products. There is alot
Of information available on hte website. The part descriptions are detailed. It was easy to put tigether the pieces I needed for my shop stove.Free shipping was a bonus.
Good price and fair shipping price. A great fit and received it without any problems
On Sept 11th I responded to a phone call from a woman in your business who was confirming with me the need to have a missing line item (two 6" closure caps) shipped to complete the kits that I received on
Sept 8th. It sounded as if there would be no problem having that taken care of, but now, 10 days later,
There has been no indication that anything has happened. I need this remedied ASAP.
Hello, We are very sorry for this experience with our company and understand your frustration. If you have not done so already, please reach out to our Customer Service team at fireplaceorders@onlinestores.com. You will hear from our Customer Service team as soon as possible and appreciate your patience as we work to resolve this, we are so sorry for this experience!
I contacted NorthlineExpress via the online chat reference some chimney pipe and joints for a pellet stove install. The customer service rep was extremely helpful and directed me to the items needed for my job.
I get half my order and then they say the last two remaining pieces are going to be probably 30 days out unacceptable they should have told me from the start that they couldn't fulfill the complete order
Dear Blair, We are very sorry for this experience with our company and understand your frustration. Our Shipping Department is working overtime to process the order and get it shipped out of our facility as promptly as possible and we deeply apologize for this inconvenience and appreciate you bringing this to our attention. We appreciate your feedback very much, as it helps us do better.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Dave, We are very sorry for this experience with our company and understand your frustration. If you have not done so already, please reach out to our Customer Service team at fireplaceorders@onlinestores.com. You will hear from our Customer Service team as soon as possible and appreciate your patience as we work to resolve this, we are so sorry for this experience!