From the business
We offer top quality, hand selected, indoor and outdoor fireplaces, stoves, stove pipe and more to heat your life up. Great prices and Fast Shipping!
NorthlineExpress Reviews Summary
The company enjoys a solid reputation for product quality and reliability, with customers frequently praising the excellent selection and value of items offered. Many reviews highlight the professionalism in packaging and prompt delivery, contributing to overall satisfaction. However, some customers express concerns regarding service delays, particularly with backorders and order processing times, which can lead to frustration. While customer service is often noted as responsive and helpful, there are occasional issues related to returns and order accuracy. Overall, the sentiment reflects a balance of appreciation for quality products alongside a need for improved efficiency in order fulfillment.
This summary is generated by AI, based on text from customer reviews
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Easy to navigate and complete the purchase especially for us old coots.
This part was as you said not perfect.
I drilled out the Wells and flattened the parts so they fit properly. Replaced the Wells with screws.
Thanks
It's been a pleasure to purchase from Northline. So easy to find what you need on their website.
Both the driver and helper were great and gladly deposited the heavy bundle where I needed.
Easy to navigate website and informative. Didn't open package, so I don't have much else to say.
I purchased this product because it was listed under the FDA approved surgical masks. The material might be good, but it doesn't do me any good if the nose bridge does not seal well and there are gaps on both sides that leak air. I'm very surprised that this product is FDA approved.
Easy to use would use again could use better instructions
The product worked as described. It looks like we have a new stove top.
Large selection quality products. Easy to order and receive in a timely manner.
Easy to find the correct stove pipe that works for me, thank you!
Read my review of the roof brace kit incomplete of all its parts that cost $187
Dear Mike, We are very sorry for this experience with our company and understand your frustration. If you have not done so already, please reach out to our Customer Service team at fireplaceorders@onlinestores.com. You will hear from our Customer Service team as soon as possible and appreciate your patience as we work to resolve this, we are so sorry for this experience!
Easy to use. Works as advertised. Game changer for dealing with logs, especially with those on the ground.
They had the best price on the product I ordered and fast free shipping
Excellent, packing was outstanding, product was as advertised.
Website was easy to use and find what I needed. Ordering was a snap.
The color is strong and fits our large opening very well
I have already used you product and i and very satisfied with it. Thank you very much.
My order was lost by the shipping company. I called NorthlineExpres and they basically did not have any answer or solution. I was informed that they will try to locate and will inform me the next day. A week later I called since I have not heard from them. Once again I was told that they are still looking for it. At this time I asked to speak to the manager I was put on a long hold and they informed me that they were going to send another order so that I didn't have to talk to the manager. I asked if it could get express delivery and once again I didn't get an answer. I was told that they will call me 48 hrs after they submitted my replacement t order and it's been four days and I haven't heard from them. In the meantime I explained to them that this is time sensitive since I have a contractor installing my wood stove which is not going to happen since the pad is somewhere. They pushed my installation date 6 weeks meaning I would be in heating season by that time which I was trying to avoid. Very unhappy and one of the worst experiences I've ever had dealing with a company. Very unprofessional!
Dear Ausencio, We are very sorry for this experience with our company and understand your frustration. If you have not done so already, please reach out to our Customer Service team at fireplaceorders@onlinestores.com. You will hear from our Customer Service team as soon as possible and appreciate your patience as we work to resolve this, we are so sorry for this experience!
TO SAY MY WARRANTY ON A GRATE IS GOOD AS LONG AS I DON'T LET THE HOT ASHES BUILD UP AROUND IT, IS LIKE SAYING A LIFE-TIME WARRANTY ON A BOAT IS GOOD AS LOMG AS I DON'T PUT IT IN THE WATER; AND I FIND THAT RIDICULOUS.
Dear Thomas, We are very sorry for this experience with our company and understand your frustration. If you have not done so already, please reach out to our Customer Service team at fireplaceorders@onlinestores.com. You will hear from our Customer Service team as soon as possible and appreciate your patience as we work to resolve this, we are so sorry for this experience!
Product arrived in a timely manner and was just what we were looking for!
Smooth sailing so far, placed order without having to create an account or join a club thanks. All good all around very nice
Smooth sailing so far, placed order without having to create an account or join a club thanks.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Ruth, We are very sorry for this experience with our company and understand your frustration. If you have not done so already, please reach out to our Customer Service team at fireplaceorders@onlinestores.com. You will hear from our Customer Service team as soon as possible and appreciate your patience as we work to resolve this, we are so sorry for this experience!