From the business
We offer top quality, hand selected, indoor and outdoor fireplaces, stoves, stove pipe and more to heat your life up. Great prices and Fast Shipping!
NorthlineExpress Reviews Summary
The company enjoys a solid reputation for product quality and reliability, with customers frequently praising the excellent selection and value of items offered. Many reviews highlight the professionalism in packaging and prompt delivery, contributing to overall satisfaction. However, some customers express concerns regarding service delays, particularly with backorders and order processing times, which can lead to frustration. While customer service is often noted as responsive and helpful, there are occasional issues related to returns and order accuracy. Overall, the sentiment reflects a balance of appreciation for quality products alongside a need for improved efficiency in order fulfillment.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
TO SAY MY WARRANTY ON A GRATE IS GOOD AS LONG AS I DON'T LET THE HOT ASHES BUILD UP AROUND IT, IS LIKE SAYING A LIFE-TIME WARRANTY ON A BOAT IS GOOD AS LOMG AS I DON'T PUT IT IN THE WATER; AND I FIND THAT RIDICULOUS.
Product arrived in a timely manner and was just what we were looking for!
Smooth sailing so far, placed order without having to create an account or join a club thanks. All good all around very nice
Smooth sailing so far, placed order without having to create an account or join a club thanks.
Shipment timely
Could have been packed a little better
Pretty easy to use website. Good prices. Shipping to Alaska is what it is. We get used to it.
Purchased an item on their website which was in stock at the time. I received an email back saying that they were out of stock and if there was a sku that I would like to use instead. This was fine enough customer service (they could have sent me links to simliar products). I sent them a SKU. Then waited. And waited. Then I sent them a few more emails asking about any updates. Then they finally sent an email back saying they are cancelling the order (with no cancellation email/verfication). No help, no follow up. Do not purchase from these hacks.
Dear Matthew, We apologize that the item you are looking for is out of stock or currently backordered. We understand that this is very frustrating. Please contact our Customer Service Department at fireplaceorders@onlinestores.com and they can supply you with an in-stock date or suggest a substitute item. We are diligently trying to keep items in stock during this rough period of supply chain issues, and we thank you for your patience. Your feedback and comments help us to do better.
This was the second chimney project I did with Northline. I have another one coming in two months. I have spent thousands of dollars on chimney equipment. The first representative I worked with on the second project was lazy AF. He could've ordered the parts I needed while we were on the phone, but he chose to send me an email list of parts I need to order. In the translation I got two of the part numbers wrong. Northline takes no responsibilityAnd I have to send the parts back at my expense. Even after I have Subsequently bought the correct parts from them. They put profit over loyalty. Think twice about ordering from Northline. My third chimney project I will not use them. Amazon is quicker and cheaper. Just corporate greed!
Dear John, We are very sorry for this experience with our company and understand your frustration. If you have not done so already, please reach out to our Customer Service team at fireplaceorders@onlinestores.com. You will hear from our Customer Service team as soon as possible and appreciate your patience as we work to resolve this, we are so sorry for this experience!
Ordering this grate was smooth and easy. It arrived earlier than expected and exceeded our expectations!
Customer Service was very helpful and knowledgeable about the product I ordered.
I ran it up the flagpole and saluted it. It is much better than the old one which is shot.
Called looking for specific item. Service representative w was very helpful in identifying the specific item and getting it to me asap. Would call again for future needs.
Easy and have what I need and at a price that's at or lower than other websites
Very simple. Item delivered on time, the person who did it was courteous
Na, cvLRdmvlrmL,b
":LTSD,b"L:b
'sb
Tse
Tpntr
Pnr
Pntyr
Pntykrp]
Yt
Dear David, We are very sorry for this experience with our company and understand your frustration. If you have not done so already, please reach out to our Customer Service team at fireplaceorders@onlinestores.com. You will hear from our Customer Service team as soon as possible and appreciate your patience as we work to resolve this, we are so sorry for this experience!
Great website. Great communication. Delivery as advertised.
We shall see what transpires.I'm ok with sought after comments as it helps my fellow consumer.
I will reward merit in an item, or action.
However when pressed for extended comments
I'll loose interest in your rating game fast.
Dear William, We are very sorry for this experience with our company and understand your frustration. If you have not done so already, please reach out to our Customer Service team at fireplaceorders@onlinestores.com. You will hear from our Customer Service team as soon as possible and appreciate your patience as we work to resolve this, we are so sorry for this experience!
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Thomas, We are very sorry for this experience with our company and understand your frustration. If you have not done so already, please reach out to our Customer Service team at fireplaceorders@onlinestores.com. You will hear from our Customer Service team as soon as possible and appreciate your patience as we work to resolve this, we are so sorry for this experience!