NorthlineExpressReviews 2,238

Paid for item on 9/27 and received a notice that it shipped on 9/29. A label was created but it was never shipped. Somehow the transaction was transferred to online sales to whom I sent an inquiry. Within 24 hrs.(but two weeks after payment) I received a refund authorization notice. Their customer service said they tried to contact me about shipping by email, untrue. They also said that my landline telephone number was out of service, also a lie.

Very easy to do business with,, assembly not that hard

Nothing special about what I ordered, but I had to pay $104.75 in shipping for a few lightweight items because they would not ship USPS. They put the wrong shipping Zip code on the labels, One box actually made it to my post office. It was delivered Oct 4th, but the other, with a 3" x 36" pipe, went to the wrong USPS station. USPS tracking says it arrived at the WRONG facility just today and they have forwarded it. I have yet to recieve it! They got the billing address right and I always choose "Billing is the same as shipping address", So they changed it. Not impressed!

Just the right size for what I needed fit perfect got it in just a couple of days price was right's

Easy to order, came when promised. Good quality
Sturdy

Great experience, easy to choose products, fast-UNDAMAGED shipping, helpful installation videos!
Could not have asked for a better experience! First class

I did the chimney configuration tool, and it did not account for my corrugated metal roof. They sent me a aluminum flashing that they had literally bent/rolled the sides up so they could stuff it into a box. On top of that it cost $165 when all I needed was a high temperature $100 boot that was made for my roof type. I also ran into some issues with connecting my chimney pipe to the stove pipe with what was provided, so I wrote customer service. It's been nearly a week without a response so it is a little frustrating. I get it, they can't make up for distributors mistakes but at least write me back. On the good side of things they have quick shipping and their prices aren't completely outrageous, just a little outrageous. If I had to do it again, I'd do more research and figure it out on my own than trust a configuration tool or a company to help you with their product.

Stove bright satin black paint for Harman stoves!
Great paint at a great price
Thanks

Sent wrong thimble for through the wall stove pipe. Its 8 inch instead of 6 inch inside diameter. Yet box says 6 inch.

Great products. They fit the way they are supposed to (as long as they are all the same brand).

I ordered one product but received something different. Company support was great. They provided a credit and replaced the products I received. Great service.