From the business
We offer top quality, hand selected, indoor and outdoor fireplaces, stoves, stove pipe and more to heat your life up. Great prices and Fast Shipping!
NorthlineExpress Reviews Summary
The company enjoys a solid reputation for product quality and reliability, with customers frequently praising the excellent selection and value of items offered. Many reviews highlight the professionalism in packaging and prompt delivery, contributing to overall satisfaction. However, some customers express concerns regarding service delays, particularly with backorders and order processing times, which can lead to frustration. While customer service is often noted as responsive and helpful, there are occasional issues related to returns and order accuracy. Overall, the sentiment reflects a balance of appreciation for quality products alongside a need for improved efficiency in order fulfillment.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
Quick delivery.No delays. Top Notch service. Recommend to all.
Products are good. Had to return some damaged in the mail which is still an ongoing situation. My only complaint is ordering items, paying for them, and then being told they are on back order. That throws a wrench into completing a project. Customer service people are helpful and pleasant.
The personal help and advice I received are much appreciated. Thanks.
I unpacked my order, very excited to use it!
However when I called customer support to glean additional information I was on hold for 15-20 minutes only to be connected with a representative WHO COULD ONLY READ THE PRODUCT DISCRIPTION
To me.
The product seems to be all things promised
However customer service leaves much to be desired
I will not be reordering from north line
Stand works great. Just took forever to ship. Would have liked to have it sooner.
He walked me thru the process & got me what i needed! Thanx Jason for your help!
Not happy with this website they had false advertising on shipping dates and times and I still don't have all my products and some
Of them was damaged and dirty
Bought pellet stove pipe but it really is only a stove pipe. Not universal. Held back hooking up pellet stove and they charged a return fee. Double ck that what you buy will work.
I've ordered twice and both times it shipped fast and I got what I ordered. Zero complaints with Northline. They'll get my business again if I need anything else.
Found exactly what i was looking for and didn't have to scroll thru a dozen pages
Chimney Pipe improperly manufactured threads and would properly connect.
Received my part and it was damaged worked with Katey in customer service. After sending pictures I was told that the vendor would be notified. Three days later new part was delivered at no cost or shipping cost. I will order from them again. Katey in the service department was a pleasure to work with.
Everything went well installed the pipe today, I appreciate receiving my chimney pipe quickly
Hopefully good will see when it gets here
Overall pleasant purchase items arrive quickly. Despite it seeming to be suitable packaging, two of the expensive pipes were damaged but still usable and for the hassle of sending them back from my rural location was not worth it
Super easy site to navigate, had everything I needed.
Talked to people that were very nice and helpful at first. But now not so much. Not sure if the people am now dealing with are even the original company I started with.
I am very pleased with my order from NorthlineExpress. The item I ordered arrived very quickly and was reasonably priced. I am 100% happy with my purchase and would buy from them again.
I installed a wood burning stove in my mobile home. Given that this is the first time for me to do this and the complex requirements of installing in a mobile home, I was intimidated with the project. Northline helped so much the whole way with easy searching on the site, all information I needed, and really helpful instructional videos.
Ordering was simple and my product was shipped quickly. No problems or issues.
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Roger, We deeply apologize for the delay in our Customer Service communications. Thank you for letting us know about this. Your feedback helps us do better. We are looking into this issue and hope to resolve it promptly and accurately. You will hear from our Customer Service team as soon as possible and appreciate your patience as we work to resolve this, we are so sorry for this experience!