From the business
We offer top quality, hand selected, indoor and outdoor fireplaces, stoves, stove pipe and more to heat your life up. Great prices and Fast Shipping!
NorthlineExpress Reviews Summary
The company enjoys a solid reputation for product quality and reliability, with customers frequently praising the excellent selection and value of items offered. Many reviews highlight the professionalism in packaging and prompt delivery, contributing to overall satisfaction. However, some customers express concerns regarding service delays, particularly with backorders and order processing times, which can lead to frustration. While customer service is often noted as responsive and helpful, there are occasional issues related to returns and order accuracy. Overall, the sentiment reflects a balance of appreciation for quality products alongside a need for improved efficiency in order fulfillment.
This summary is generated by AI, based on text from customer reviews
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I have an old Timberline wood stove and current single wall 8" pipe did not fit inside the flue. The outside diameter is 8" and the inside diameter is 7 5/8". Current single wall would not fit, even after crimping. This adapter was perfect and fit wonderfully.
It's great to be able to purchase parts for older air compressor pumps like De-velbiss etc. thank you for the service you provide your customers (awesome)
Ordered a chimney liner and cap. Good quality. Cap came quick. Liner took a couple weeks. Would recommend from the quality.
I ordered many parts for a new chimney based on the recommendation of the helpful service person I sent a sketch to. So far that part was great, the problem is that the parts all arrived from multiple suppliers/locations, resulting in delays, I was unable to install as I was waiting on parts. Had I known that the parts did not come from the same source and all at once, I would have bought locally.
Easy, even for me at my age, the tool is easy to manipulate logs around the campfire.
I was happy with the fast delivery of the 2 cans of paint purchases. Now I get flooded with too many emails every single day.! Or 2 adds a week is sufficient. If the do not stop sending so many emails I will block thier website! And will go elsewhere to buy!
Dear Victor, We are very sorry for this experience with our company and understand your frustration. If you have not done so already, please reach out to our Customer Service team at fireplaceorders@onlinestores.com. You will hear from our Customer Service team as soon as possible and appreciate your patience as we work to resolve this, we are so sorry for this experience!
Found just what we were looking for, solid screen that the cats will not be able to claw down
The product went together quickly, the quality is good and it looks nice on my patio!
Ordering was easy due in great part to the sales person's knowledge. Shipping went quickly. The only drawback was an email that stated a majority of the products were back ordered, possibly delayed a month. Turns out after several calls,the email is part of systems that incorrectly notice the customer. If I hadn't gotten that email I wouldn't have wasted your company's time explaining it.everything turned out great, just a little discomfort thinking most of my order would be delayed a month
Found exactly what I needed at a great price. It was easy to be sure I had the right item for my needs.
It came within a reasonable amount of time and did exactly what it was supposed to do.
Due to the material used I wouldn't expect it to last 10 years at best, more likely it would be between 5-10 years. Photo's weren't provided as they would not show the difference between original and replacement parts. Would require a micrometer to measure the gauge or thickness of the metal used. Also, there is a total of 12 stand-offs that center the inner pipe to the outer pipe. Of these 12,2 stand-offs were attached to the exterior pipe. I had to drill and rivet the stand offs. Shipping is also a concern due to the light gauge of material used to assemble the pipe/chimney. Products were dented (either by shipping or supplier) Shipping containers/boxes were dented/damaged indicating shipper damage.
Dear William, We are very sorry for this experience with our company and understand your frustration. If you have not done so already, please reach out to our Customer Service team at fireplaceorders@onlinestores.com. You will hear from our Customer Service team as soon as possible and appreciate your patience as we work to resolve this, we are so sorry for this experience!
Easy and convenient.paint dries quickly, covers well, can goes a long way.
I needed an ash grate for an older Hearthstone Shelboune. Thankful you had it, free shipping was a bonus in my opinion.
Great customer service, really took the stress and guesswork out of the purchase!
From ordering to chatting online with the 'info line' it was a good experience. The item was solid and built easily, no missing parts ( came with extra screws and washers actually) and a pleasing final look!
Quick and efficient! Shopping was easy! Customer Service was great! My product arrived way before the due date, and is heating our large front room up nicely! Great Product, Great Price, Great Service! Can't beat that!
Quick delivery and very inexpensive. Good quality t
Trying to get 12" diameter flashing & storm collar for months, but having problems with online search engines always getting wrong products, any chimney product with a 12" part. I finally had the Northline site come up with the exact product I had been searching for, and their online store worked excellently!
Easy to order and shipped out quickly and in good shape.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear John, We are very sorry for this experience with our company and understand your frustration. If you have not done so already, please reach out to our Customer Service team at fireplaceorders@onlinestores.com. You will hear from our Customer Service team as soon as possible and appreciate your patience as we work to resolve this, we are so sorry for this experience!