From the business
We offer top quality, hand selected, indoor and outdoor fireplaces, stoves, stove pipe and more to heat your life up. Great prices and Fast Shipping!
NorthlineExpress Reviews Summary
The company enjoys a solid reputation for product quality and reliability, with customers frequently praising the excellent selection and value of items offered. Many reviews highlight the professionalism in packaging and prompt delivery, contributing to overall satisfaction. However, some customers express concerns regarding service delays, particularly with backorders and order processing times, which can lead to frustration. While customer service is often noted as responsive and helpful, there are occasional issues related to returns and order accuracy. Overall, the sentiment reflects a balance of appreciation for quality products alongside a need for improved efficiency in order fulfillment.
This summary is generated by AI, based on text from customer reviews
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Easy shopping experience, snow coming soon. Hopefully product works like they claim.
You have been very helpful with client delivery satisfaction.
I was looking to extend an existing chimney as the blow back on windy days was unacceptable. We figured this would happen due to the previous owner had not extended it sufficiently. We had a tough time matching the existing pipe as there was no definitive markings on it. I finally found a few numbers and letters that would eventually help. Northlines representative Jennifer was the saving grace. She took the time to contact me and diligently research the numbers I gave her and came up with the proper pipe to use. After installation with the support bracket they supplied us with we are happy to say all is working fantastic. So much thanks to Jennifer for her help. Northline should be more than proud to have such an efficient employee working for them. People like her are hard to come by these days. I would highly recommend northline express to anyone.
Online checking products and needed more information which I called and received the needed information and help with directing me to a better price. Received product the fit and installment worked so the redirecting for a better price at first, I felt unsure. Thanks!
The first shelter I bought said it is 8x16. Yes, but only at the bottom. It slants so much by the time you reach 4ft off the ground you only have 5ft! It came without canvas! So I ordered a bigger shelter 10x16 - but it came without canvas - again! For crying in the sink, they don't have their act together. If you want to send it back, they want it in the original boxes - good luck fitting it back in there and they want you to pay for the return shipping, which is about the amount you paid for the shelter in the first place!
Easy to find, good write-up, good explanations easy to order.
I was eligible for 10% discount but had to fight to get it.
Dear Mike, We are very sorry for this experience with our company and understand your frustration. If you have not done so already, please reach out to our Customer Service team at fireplaceorders@onlinestores.com. You will hear from our Customer Service team as soon as possible and appreciate your patience as we work to resolve this, we are so sorry for this experience!
It fits, reasonable price, and shipped quickly. Recommended.
Came as ordered and Discribed.
Happy with product
Just need to install it
Not today 9 degrees and snowing!
Fairly easy product to find and easy experience on the site.
I ordered 3 items, a gallon, a quart, and a pint. They were all put together in one box with some packing material, but not tightly packed. The lid of the small item came open and made a mess. It was a brick crack sealer and it dried to a somewhat milky white, rubbery silicone like product. I did not like what that would look like on my brick and decided not to use or ask for a replacement or refund. I just notified Northline so they would know for future orders. I told them I was not asking for a refund, just wanted them to improve their shipping practices as I spent quite a bit of time cleaning up the mess that got on the other 2 containers. They need to pack items tightly and maybe tape on lids that pop off with a little pressure. They sent an email back asking for pictures and did not seem to really read my email. I did use the flashing sealant and really liked that. I just do not think I will order online again.
Ordering on the website is easy to navigate along with 15% off and free shipping, you will not find a better deal. Communication was very good and follow up was spot on.
Northline Express crushed it on all fronts. It website is like an education, and its products are the best priced anywhere online or local, and the shipping is faster than expected.
Quality products. Great service. Quick delivery. Highly recommend
The two items I purchased were nothing like the pictures. Then I received constant emails.
Was not happy.
Dear Veronica, We are very sorry for this experience with our company and understand your frustration. If you have not done so already, please reach out to our Customer Service team at fireplaceorders@onlinestores.com. You will hear from our Customer Service team as soon as possible and appreciate your patience as we work to resolve this, we are so sorry for this experience!
Needed some black stove pipe and could no find any here locally. Searched on internet and found your company and best of all 'MADE IN THE USA'...old pipe here is 20+ years and time to install new pipe. Finally got wood stove running last year and was hoping that the pipe would survive the winter...thankfully, it did and to be on the safe side, I will replace it this winter season...
Great service and glad to find stuff still made in the USA!
Looks good and ordered came as described. Havent installed it yet will update when I do.
Worked as described And it looked finished very well
Though I've always had positive customer service experience with this company, this year it was abysmal.
Though the website said the part was available to ship, it was actually backordered. Nobody emailed to let me know, so after a couple weeks I called to find out that it was backordered. If I had known it was backordered I would have gone with another brand. Then I had a very difficult time getting ahold of customer service.
Dear Rachel, We are very sorry for this experience with our company and understand your frustration. If you have not done so already, please reach out to our Customer Service team at fireplaceorders@onlinestores.com. You will hear from our Customer Service team as soon as possible and appreciate your patience as we work to resolve this, we are so sorry for this experience!
Overall a great experience. The site was easy to navigate and I found what I was looking for without any problems.
Had no issues ordering, Getting receipt or tracking. Had no issues at all. Was great
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Dorothea, We are very sorry for this experience with our company and understand your frustration. If you have not done so already, please reach out to our Customer Service team at fireplaceorders@onlinestores.com. You will hear from our Customer Service team as soon as possible and appreciate your patience as we work to resolve this, we are so sorry for this experience!