From the business
We offer top quality, hand selected, indoor and outdoor fireplaces, stoves, stove pipe and more to heat your life up. Great prices and Fast Shipping!
NorthlineExpress Reviews Summary
The company enjoys a solid reputation for product quality and reliability, with customers frequently praising the excellent selection and value of items offered. Many reviews highlight the professionalism in packaging and prompt delivery, contributing to overall satisfaction. However, some customers express concerns regarding service delays, particularly with backorders and order processing times, which can lead to frustration. While customer service is often noted as responsive and helpful, there are occasional issues related to returns and order accuracy. Overall, the sentiment reflects a balance of appreciation for quality products alongside a need for improved efficiency in order fulfillment.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
Order process was quick and easy. The documentation matched what I needed and what was delivered.
Website is easy to use, find what I was looking for
Love the carpets, so rich in color and well made! It thick, and sturdy.
Excellent products and service. Quality manufacturing and ease of installation
So far, so good. I hope I ordered all I needed and didn't buy parts that were not required.
Not happy with Northline, they refuse to send all my products to one addrees, however they are quick to take your money Nd provide confusing emails that make no sense.
Good communication and while the shipping isn't as fast as Amazon it was still acceptable
Had lots of trouble signing in to my account. It would not take my password. Had trouble resetting my password. Took way longer to do my shopping than it should have.
Very prompt delivery, item as described, good quality
They had the color I needed at a reasonable price.
Delivered to wrong address and had to drive to wrong location wasting 45 minutes.
Site was easy to navigate. The items purchased were Christmas gifts, so I can't yet comment on their quality or performance.
Nonstandard and seams come apart and will not go back together
Does not stand behind delivery, do not recommend. I am having to file a small claims case in my local courthouse for help.
Do your own research. Pipes are proprietary. I did not know that.
Problem not resolved. Must add more characters to satisfy length requirement.
Dear Mario, We are very sorry for this experience with our company and understand your frustration. Our Shipping Department is working overtime to process your order and get it shipped out of our facility as promptly as possible and we apologize for the delay. If you've received an Order Confirmation with a tracking number, and that has not resolved your question, then please contact our Customer Service Department at fireplaceorders@onlinestores.com and we will respond as soon as possible. Again, we deeply apologize for this inconvenience and appreciate you bringing this to our attention.
Shipping through Estes is horrible. The product has been at their terminal for more than two weeks and their customer service department just keeps saying they sent an email to the terminal. I was also disconnected 3 times after waiting 20 minutes on hold.
Dear David, We deeply apologize for the delay in our Customer Service communications. Thank you for letting us know about this. Your feedback helps us do better. We are looking into this issue and hope to resolve it promptly and accurately. You will hear from our Customer Service team as soon as possible and appreciate your patience as we work to resolve this, we are so sorry for this experience!
Very satisfied with product & delivery………………………………………………..
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Dana, We deeply apologize for the delay in our Customer Service communications. Thank you for letting us know about this. Your feedback helps us do better. We are looking into this issue and hope to resolve it promptly and accurately. You will hear from our Customer Service team as soon as possible and appreciate your patience as we work to resolve this, we are so sorry for this experience!