From the business
We offer top quality, hand selected, indoor and outdoor fireplaces, stoves, stove pipe and more to heat your life up. Great prices and Fast Shipping!
NorthlineExpress Reviews Summary
The company enjoys a solid reputation for product quality and reliability, with customers frequently praising the excellent selection and value of items offered. Many reviews highlight the professionalism in packaging and prompt delivery, contributing to overall satisfaction. However, some customers express concerns regarding service delays, particularly with backorders and order processing times, which can lead to frustration. While customer service is often noted as responsive and helpful, there are occasional issues related to returns and order accuracy. Overall, the sentiment reflects a balance of appreciation for quality products alongside a need for improved efficiency in order fulfillment.
This summary is generated by AI, based on text from customer reviews
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I was surprised how fast I received my order. I have installed a few of these caps, and I normally give the customer 4-6 week install date. This cap showed up in four days.
I found exactly what I was looking for with a simple google search. Shopping on the website was a breeze that the fast, free shipping was a welcome relief. The item arrived ahead of schedule, and it was exactly what I had been looking for.
No shipping problems to Alaska - can't use 50 characters...
Item was ordered and arrived in a reasonable amount of time. Package was inspected and no visible damage to the container was noted. Accessed the part and accomplished a visual inspection and was impressed with the quality of the 22 gauge metal. Very pleased with the experience. Thank you!
Very satisfying. I would use them again. The wizard feature is very helpful.
One needs to be able to connect all sizes between 3" to 5" OUTSIDE or INSIDE OF THE FLEX with each other.!
Deliver came with Impeccable timing. Overall - Great service.
It took a while to get, but it was within the predicted timeframe.
Collar did arrive and splitters did not. Collar looks like it will work.
I was excited to finally find a place that sells large metal chimney brushes, to use for cleaning our coffee roaster ducting. Online pricing was wildly different for the different sizes (over $100 vs around $40), which a sales associate let me know was due to a few of the brushes being on sale. Ok fine, just not properly labeled. Put in an order for the brushes on sale, and was notified a couple days after the order confirmation that two of the three brushes ordered were actually out of stock. So yeah, kinda lame, not a great shopping experience.
Hello, We are very sorry for this experience with our company and understand your frustration. If you have not done so already, please reach out to our Customer Service team at fireplaceorders@onlinestores.com. You will hear from our Customer Service team as soon as possible and appreciate your patience as we work to resolve this, we are so sorry for this experience!
The item I ordered was not needed so i contacted customer service and requested to cancel order prior to shipment. Got a notice it shipped an hour later. I then again called customer service to find out why it was shipped when I informed them not to. They said it was already in the shipping queue. Because the cost of returning item and process the return was more than purchase price, they informed me to just keep or donate the item. So to me this was a win win result.
I appreciate the way this grate was packed and even though the box was slightly damaged, the grate wasn't able to liberate itself from the box!
Did a lot of research. High quality, fair price, easy to assemble.
Love your products. Website is easy to navigate and the checkout process was seamless.
Website is appealing and easy to navigate.
Saw the chimney cap I needed, ordered it, got a shipping date and received it much faster than told I was. Very easy experience.
My grate came within a couple of days and we just had our first fire in the fire pit! Very happy!
Had one small issue which product was damaged in shipment and replacement was sent in a couple days
Order no problems. Everything showed up on the time they said.
Great job with your website and easy to order. You sent me the wrong one. The picture was wrong when I ordered it.Thank you
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Steve, We are very sorry for this experience with our company and understand your frustration. If you have not done so already, please reach out to our Customer Service team at fireplaceorders@onlinestores.com. You will hear from our Customer Service team as soon as possible and appreciate your patience as we work to resolve this, we are so sorry for this experience!