From the business
We offer top quality, hand selected, indoor and outdoor fireplaces, stoves, stove pipe and more to heat your life up. Great prices and Fast Shipping!
NorthlineExpress Reviews Summary
The company enjoys a solid reputation for product quality and reliability, with customers frequently praising the excellent selection and value of items offered. Many reviews highlight the professionalism in packaging and prompt delivery, contributing to overall satisfaction. However, some customers express concerns regarding service delays, particularly with backorders and order processing times, which can lead to frustration. While customer service is often noted as responsive and helpful, there are occasional issues related to returns and order accuracy. Overall, the sentiment reflects a balance of appreciation for quality products alongside a need for improved efficiency in order fulfillment.
This summary is generated by AI, based on text from customer reviews
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My grate came within a couple of days and we just had our first fire in the fire pit! Very happy!
Had one small issue which product was damaged in shipment and replacement was sent in a couple days
Order no problems. Everything showed up on the time they said.
Great job with your website and easy to order. You sent me the wrong one. The picture was wrong when I ordered it.Thank you
Good products and fast service. Website is easy to navigate.
Placing the order was easy. Product look good. Fingers crossed the rest goes as smoothly. Delivery was fast and well packaged. My husband and I put the storage shed up, undeniably it would have been a breeze with four people, but we managed. We are very pleased overall.
Website was easy to navigate, from browsing for items to finalizing the purchase and tracking the order.
It was an easy experience to order and receive the product.
Even though I ordered a Kit it shipped price by price 8 shipments
The customer service communications excelled
Letting me know when every piece would arrive
Gave me all the detail I needed got my hearth within a week. This was a very easy process
I thought finding well-made bellows for my husband's birthday was going to be difficult. How wonderful to come across NorthlineExpress, which had a great selection, helpful photos, product info and reviews.
High quality product. Very pleased with it. The only gripe I have is that it would have rusted because it wasn't painted. I got some high temp paint and painted it.
Vary pleaded with product quality timely shipping
Vary happy with service
Fantastic, fast. What I wanted. All went as planned. Great cover for the price,
Everything went smoothly starting with ordering online and receiving the components as promised.
Cost and quality were very good compared to other sites.
Great job!
Outstanding. The service was simply impeccable. Kudos to them.
I had a question about the shipping cost and they worked with me to solve it.
There was a dent on the chimney cap due to lack to packaging in the box. I tried to contact the seller and they said they were shut down for one week to observe a holiday.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Benjamin, We apologize for the damage of your products in shipping. If you have not done so already, please reach out to our Customer Service team at fireplaceorders@onlinestores.com. You will hear from our Customer Service team as soon as possible and appreciate your patience as we work to resolve this, we are so sorry for this experience!