From the business
We offer top quality, hand selected, indoor and outdoor fireplaces, stoves, stove pipe and more to heat your life up. Great prices and Fast Shipping!
NorthlineExpress Reviews Summary
The company enjoys a solid reputation for product quality and reliability, with customers frequently praising the excellent selection and value of items offered. Many reviews highlight the professionalism in packaging and prompt delivery, contributing to overall satisfaction. However, some customers express concerns regarding service delays, particularly with backorders and order processing times, which can lead to frustration. While customer service is often noted as responsive and helpful, there are occasional issues related to returns and order accuracy. Overall, the sentiment reflects a balance of appreciation for quality products alongside a need for improved efficiency in order fulfillment.
This summary is generated by AI, based on text from customer reviews
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There was a dent on the chimney cap due to lack to packaging in the box. I tried to contact the seller and they said they were shut down for one week to observe a holiday.
Item was as described and was shipped and received as expected.
Shipping was quick An item received it was as described.
Local dealers don't have the larger boxes. Gets us through the winter
Package great easy to set works great. Less than a half hour to assemble simple instructions nice and compact unit look great.
If the order delivered, is as good as they seller claims, this is a good buy.
Delivery was long and seemed delayed. But satisfied once I received it.
Good customer service - accurate, efficient, cordial
I was satisfied with the speed of shipping, the ease of ordering and the quality of the product and the customer service.
Everyone at Northline was very helpful and worked with me an my order. The gas logs took a couple months to deliver, but overall, everything went fine.
Northline Express has been great to work with. Thank you.
The prices on their products are excellent, and I've never had a shipment from them come damaged. Their products are always exactly as described. I will use them again.
Northland Express is always had great prices and fast shipping.
Worked great. All items match the description. Was very sturdy and was able the navigate to 30 degree off sets.
Quick shipping, excellent experience. Have not installed this yet, waiting for repairman.
Wood stove grate arrived on time and ordered. Thank you.
I would have given 5 stars, but they discontinued the 30" Grate.
Several options to pay, include Amazon Pay. Variety of products
Well laid out with adequate information to make a decision
North line offers quality products at reasonable prices.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Benjamin, We apologize for the damage of your products in shipping. If you have not done so already, please reach out to our Customer Service team at fireplaceorders@onlinestores.com. You will hear from our Customer Service team as soon as possible and appreciate your patience as we work to resolve this, we are so sorry for this experience!