From the business
We offer top quality, hand selected, indoor and outdoor fireplaces, stoves, stove pipe and more to heat your life up. Great prices and Fast Shipping!
NorthlineExpress Reviews Summary
The company enjoys a solid reputation for product quality and reliability, with customers frequently praising the excellent selection and value of items offered. Many reviews highlight the professionalism in packaging and prompt delivery, contributing to overall satisfaction. However, some customers express concerns regarding service delays, particularly with backorders and order processing times, which can lead to frustration. While customer service is often noted as responsive and helpful, there are occasional issues related to returns and order accuracy. Overall, the sentiment reflects a balance of appreciation for quality products alongside a need for improved efficiency in order fulfillment.
This summary is generated by AI, based on text from customer reviews
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The company makes excellent fire grates. This is the second fire grate for another home that I've had to purchase. They're extremely well built and the dimensions are exactly as they state. When I had some questions their customer service was very responsive and provided me with the information I needed. I am very happy with this company and their products.
I've installed probably 400-500 flue caps. This was one of, if not the worst flue cap I've ever installed. (yes I found the cheapest price/ was doing a side-job).
When the screws are driven into the flue, instead of digging into the terra cotta, it pushes the thin metal band out.
One of the screw locking nuts was broken when delivered. I ended up having to put a thick bead of silicone around the top of the flue tile and pressing the cap down. Otherwise a 30mph crosswind would have easily ripped this off (hitting someone possibly/ big liability)
Absolutely would not purchase this again. Strongly advise against if you are looking for quality.
Basically everything is there but some parts need grinding or drilling to go together! I give this assembly to the professionals!
Painted an outdoor fire pit. Easy to use and appears to be durable. Have not had a fire yet so cannot comment on the performance.
Ease to use website and fast shipping services. Met our customer expectations.
It was a simple order process and the shelter came in within a week.
Looks great and it is the right size for our fireplace, the dimensions matched those on the website
I received My Two Order from Northline in record time, very impressed with their shipping product out the door, Yes, I would recommend them.
Very courteous staff & professional! The pieces worked perfectly!
Be assured, the product was as describe and was of fine construction and good materials. One of the few remaining competent suppliers in the UX in my opinion
Easy to follow checkout and shopping. Product was well packaged and arrived in a timely manner.
Great. Sprayed my brick chimney today hopefully no more leaks
Item was exactly as listed and arrived quickly. We were happy that there was tracking provided.
Wish handles came attached. Screen is nice weight.
Great product,fast shipping.I would recommend them to anyone
Who needs a chimney liner
Smooth transaction ordering and receiving the product
Confusing didn't understand why they threatened to cancel my order if I didn't call them even after they already charged my card.
If you are looking for products to upgrade your wood stove these are the ones to use. Do it once and do it right you cant go wrong with these products.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thanks for the awesome review, Todd! We work hard to meet expectations and we’re happy to hear we hit the mark for you. We appreciate you taking the time to share your experience with us.