From the business
We offer top quality, hand selected, indoor and outdoor fireplaces, stoves, stove pipe and more to heat your life up. Great prices and Fast Shipping!
NorthlineExpress Reviews Summary
The company enjoys a solid reputation for product quality and reliability, with customers frequently praising the excellent selection and value of items offered. Many reviews highlight the professionalism in packaging and prompt delivery, contributing to overall satisfaction. However, some customers express concerns regarding service delays, particularly with backorders and order processing times, which can lead to frustration. While customer service is often noted as responsive and helpful, there are occasional issues related to returns and order accuracy. Overall, the sentiment reflects a balance of appreciation for quality products alongside a need for improved efficiency in order fulfillment.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
Works as advertised. Happy with the results. Order was delivered in a timely manner.
Was told our order would not come for two weeks. We got it in 3 days!
I searched the Internet for the cheapest place to get these. Northline Express had the best prices. I had not ever heard of this store, but I took a chance and ordered anyway. I received an email to let me know when they received my order and then when it would be shipped. I received them in a timely manner. I won't hesitate to order from Northline Express again. (If you live in mosquito areas, read up on this product and keep mosquitos at bay in a safe way; won't hurt pets or wildlife)
Everything went as expected. Shipped quickly and received quickly.
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Easy website to navigate and good quality/price products.
Everything went great but I know there was a small trail of refractory cement from there to here, 25lb bucket had lost about 8to 9lb of cement.some weakling dropped the bucket in box and popped the lid! But hey that's on the shipper! Not you guys but maybe seal the product lids better? Any ways outstanding overall! Thank you
Overall this purchase has been a pleasant experience however I am still waiting for the final part from the kit - the 6DVL-AD Adapter Section!:-(
The SkeeterVac is up and working right now. Haven't dumped the trap contents yet, but we can look in with a flashlight and already see mosquitoes trapped inside. Thanks!
This product is more than necessary if you have a wood stove. It very efficiently captures the heat leaving through the stove pipe and puts it back into your home. There was no question that we would replace our 40 year old magic heat unit with a new magic heat unit. Fast shipping, responsive, hope I don't have to order again but I would and definitely recommend this product and company.
A little heavy but very sturdy printer stand with plenty of storage space.
Phone service was great. Delivery came in a timely manner. Chimney cap looked and felt of great quality but I am a little concerned that the insert part was not seamless. It was a snug fit but I took a picture anyway.my concern is when I remove the cap to annual clean my chimney, will the askew metal cause any damage to the actual chimney.
Product was good. Fit as it should. There was some slight damage to the product during shipping. It was bent a little bit on one corner. Given its on the roof, I don't really mind, but packaging could be a little better to prevent this in the future. I will say, it was hard to find a cap this large, that covered to openings on my chimney. It worked great, and hopefully prevents another mama raccoon from coming in with her babies. EEK
Bought 2 units (portable) for large piece of cleared property with pool, pavilion and two story house. One at each far corner. Since firing up the units - Skeeters are GONE!
E-mailed once just because I was unfamiliar with the company and the deal seemed suspiciously good. I got a quick response and quick delivery. Wish they didn't use FedEx because FE has issues with my area, but everything was seamless. Great purchase. Will check with them again for further purchases.
Had to replace one of my Skeetervacs that is very old, it is possible that it can be serviced but we needed to suck up mosquitos now. The only problem is we have trouble sleeping at night due to all of the screaming from the captured and dying mosquitos. The machines are awesome and Northline has been great through the many years we have been purchasing from them.
We wanted a holder for firewood at a new lake house, and it had to be certain dimensions. We got online and found what we needed. It came quickly and was easy to put together. It's a heavy, quality piece and is perfect for what we needed! We had never used this company before, but they were great.
I had ordered the wrong part, and when it did come, it was damaged. Marcy in customer support was wonderful and got everything straightened out.
Ordering was easy. Delivery was quick! Rug is beautiful! Quality is good!
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Rosemary, We are very sorry for this experience with our company and understand your frustration. If you have not done so already, please reach out to our Customer Service team at fireplaceorders@onlinestores.com. You will hear from our Customer Service team as soon as possible and appreciate your patience as we work to resolve this, we are so sorry for this experience!