From the business
We offer top quality, hand selected, indoor and outdoor fireplaces, stoves, stove pipe and more to heat your life up. Great prices and Fast Shipping!
NorthlineExpress Reviews Summary
The company enjoys a solid reputation for product quality and reliability, with customers frequently praising the excellent selection and value of items offered. Many reviews highlight the professionalism in packaging and prompt delivery, contributing to overall satisfaction. However, some customers express concerns regarding service delays, particularly with backorders and order processing times, which can lead to frustration. While customer service is often noted as responsive and helpful, there are occasional issues related to returns and order accuracy. Overall, the sentiment reflects a balance of appreciation for quality products alongside a need for improved efficiency in order fulfillment.
This summary is generated by AI, based on text from customer reviews
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Quick easy ordering. Fast delivery. Instructions are very thorough and detailed. Keeping for future reference.
Good shipping company. Thank you! I have nothing left to say-
Thanks for offering a good product at a fair value and shipping was excellent
First time ordering from this company, could not have gone better. I revived my order in less than a week
Good experience. Fast delivery and pipe fit good...
No problems with this one. Shiny stacks of beauty. No dents shipped on time
Best experience I have ever had,thanks. Keep up the good work.
Easy to use site. It had everything I needed and at a reasonable price.
We recently had our old stone fireplace rebuilt to preserve the long history of our centerpiece of our cabin. During the rebuild, the fire box had to change and it was difficult to find a new grate that fit just right. We must have shopped 6 different places. It was frustrating until we found Northline Express. Their selection, process and tools made it easy and it showed up quickly. Thank you Northline Express!
Your customer service was great and I thank you for working out the issues so efficiently.
The hearth rug is very much like my old one. The color is great, and it arrived quickly.
I hate computers! I never get things right. I am waiting for the next shoe to fall. Hay, that describes my thinking and sounds like something I would say. I don't know where you got the first two lines of this description, I wish this order could have been done without a computer.
Dear Charles, We are very sorry for this experience with our company and understand your frustration. If you have not done so already, please reach out to our Customer Service team at fireplaceorders@onlinestores.com. You will hear from our Customer Service team as soon as possible and appreciate your patience as we work to resolve this, we are so sorry for this experience!
I hate computers! I never get things right. I am waiting for the next shoe to fall.
Product works great and did as was well as we hoped. My issue was with the shipping. My address was correct and clearly stated on my account. Whoever inputted the information on the shipping label put the wrong address in and my item was delivered to the wrong address. Had to go and retrieve my package from another house.
No issues, everything went smoothly. Would order again. Product is excellent. Dimensions were perfect and easy to understand.
Purchased a whole package all the way from the wood stove to the chimney top from Northline. These are high quality parts. The service and shipping time from Northline was exceptional. When I made a phone call for some advice, Northline was easy to contact and was able to help with exactly what I needed to order.
Website easy to navigate. I love paying through Amazon. Received the item quickly.
I received my order in one week's time. The quality of the product is great. Thank you!
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thanks for the awesome review, Penni! We work hard to meet expectations and we’re happy to hear we hit the mark for you. We appreciate you taking the time to share your experience with us.We’d like to invite you to check out some of our other products here. https://www.northlineexpress.com/fireplace-doors.html