We offer top quality, hand selected, indoor and outdoor fireplaces, stoves, stove pipe and more to heat your life up. Great prices and Fast Shipping!
The company enjoys a solid reputation for product quality and reliability, with customers frequently praising the excellent selection and value of items offered. Many reviews highlight the professionalism in packaging and prompt delivery, contributing to overall satisfaction. However, some customers express concerns regarding service delays, particularly with backorders and order processing times, which can lead to frustration. While customer service is often noted as responsive and helpful, there are occasional issues related to returns and order accuracy. Overall, the sentiment reflects a balance of appreciation for quality products alongside a need for improved efficiency in order fulfillment.
This summary is generated by AI, based on text from customer reviews
Smooth experience all around and my package even arrived earlier than estimated. Cheaper than ordering from that online megastore that rhymes with mazon, and odds are you'll sleep better knowing you spent your dollars with a smaller outfit l.
Packaged well, came earlier than expected, competitive price and just what I wanted
Part was broken on shipment. Received replacement set. Excellent communication
Experience was great, item is well made, packed perfectly.
I looked for days trying to find the correct cat replacement for my wood stove. You guys had the best price by far! It looks better than the original. Shipping was fast and was packed very well. Highly recommended!
Easy shopping experience, lots of product selection, Thank you!👨🌾🌲
Easy shopping experience, good value, very quick delivery.
Easy to order. Order arrived very fast and is exactly as described
It was just what I needed for my wood burning stove! It protects my grands from getting burned
Gave them as gifts to family.
It was really easy to order, I would you guys again for future items.
Easy to negotiate order. Slight dificulty getting credit card to process. Did not process funds from my institution untill product was shipped.
I need a 6" cap. Please let me know I can make an exchange. It is a Christmas present for my son.
Hello!
Our Customer Service team is ready to assist you with your return. You can reach us at:
Phone: 866-667-8454
Email: customerservice@northlineexpress.com
Or initiate your return online at: https://northlineexpress.happyreturns.com/
We’re here to help!
Called to order chimney stove pipe and the process was wonderful. I spoke to a very nice lady ( can't recall her name). We went through list she gave me suggestions and it was an easy process. Plus the prices are very good.
Thanks Tammy
Shipping was fast and I was able to get what I needed, especially for being on the other side of the country.
Your company has proven to be very easy to deal with. Thank you and Happy Thanksgiving to you and your
My 15 year old stainless 10" cap needed cleaning/soaking. I decided to buy a spare so that I would always have a clean,creosote free cap for the heating season.
Turns out they redesigned my new cap. The 4 inside base tabs on the older unit are gone. In their place is a complete circular inside base that uses the expanded mesh bent at a right angle. Much better for the company and consumer.
Fast and efficient! Everything arrived on time and is exactly as described!
Answer: It was a failure that I am trying to fix now -thanks
Thanks for the awesome review, Robert! We work hard to meet expectations and we’re happy to hear we hit the mark for you. We appreciate you taking the time to share your experience with us. We’d like to invite you to check out some of our other products here > (https://www.northlineexpress.com/fireplace-doors.html)