Northern Tool + Equipment

Eduardo takes pride in his job. He knew exactly where everything was and advice on use of equipment. It's obvious he cares for good quality customer service. This occurred at the Goliad road location in San Antonio tx. Five star service

Always buying from northern tool. Bought a ultra tow trailer hitch that went bad. They replaced no questions asked. Will continue to shop here

I recently purchased a fire pit lid from northern tool the first one came in anf UPS did not do such a good job it was banged up. However they send a replacement. Although it was during the covid-19 pandemic but they still send me the replacement at a relatively short time. Period.
The customer service was very courteous and nice. I plan to purchase more items soon.
100% better than the stuff made in China and you're never sure if you ever going to get anything after you paid.
I recommend this to all my friends and family.

Northern Tools. Great customer service! Especially Derick Miles, I had a larger order of tools and he helped me with everything. I asked Derick if the brand of tools I was buying was good and he said yes. I believed Derick because of his experience with the tools. If I ever need any tools again I will definitely go back to northern tool and ask for Derick. Derick was over the top out going for me and the other people he was helping at the time.

Great company to order from. You can be convenient with the products quality. We have ordered a number of different products that you would have to go to many different stores to find. All in one catalog.

I wanted to cancel my order (online) and saw these reviews first. Honestly, these reviews scared me! Anyway, I called them and was on hold for about 2 minutes and was helped by Jordan. My order was 10 days old and said that they most likely can't cancel because it's too far into the process. But, she'd physically contact the shipping department and see what she could do and then email me back. I said okay, never thinking she'd actually email me back. Well, 2 hours later I received an email from her saying that she was able to get my order cancelled.

Jordan was very helpful and genuinely concerned. The shipping (to the store) does take forever and I chose that because of coupon. But I need my item now, which is the reason for the cancellation. Two thumbs up for NT!

This place is awesome, I just purchased over 3k worth of stuff. I started looking for the item I wanted online and they came up. I tried them out on one item and called customer service to ask a few questions and they were very knowledgeable and friendly I went back to the website and bought all the rest of my items, great prices and deals, this place just got themselves a customer for life, thank you northern tool

I love the atmosphere in there and the people are great my family love it there will be going back they always have what I need.

I went to the NT in Memphis, on Summer Ave. To shop for a floor fan. Leon assisted me in finding what I was looking for. He was very polite and helpful, even checking the online price which saved me $40 on my total cost. Because he went above and beyond in assisting me, I purchased a second unit that I had not planned on purchasing. I wish all stores had role models like Leon. Customer service is the backbone to any successful business. Please acknowledge his work ethics.

Ordering the heavy duty hose was easy and fast. The instructions was on point in the ordering process.

Ricky Martinez is an amazing manager. He worked very hard to help us with our problem.
I can tell he is about the customer!

I'm so happy with my purchase, quality is good for the price,!'nn

This company has always been reliable to have the things I need and things I didn't know I needed but found. Good prices and sales. Friendly staff. Clean stores. Thank you for your service!

After trying to install a trailer help myself for the first time I find myself looking for a trailer hub at the northern tool store in cutler ridge fl and was helped by Mario who went above and beyond to make sure that we knew what we were doing and that l we found the right tool and gave us all the time that we needed to make sure we were clear and that we understood what we were doing Mario is a valuable asset to this corporation and I hope he is appreciated for doing what he does... definitely will be coming back to this store because of the experience Mario created for us. Great job northern tools on training and hiring Mario!
Thank you Mario!

River is a customer service rep. That took over a problem I have with FedEx, a jack ordered from Northern Tool on 11/25/19. I know this time of year is also time to be patient. I understand what they go through having a son that works for UPS. Because of this I gave them 2 weeks past the first delivery date for more than enough time to catch up. River called me back and said she didn't think she was FedEx's best friend anymore but I knew that meant she was taking care of me, her customer. River is one of the most friendly, professional Customer Care professionals I have ever worked with. Doing everything she could to get a delivery to happen. Although FedEx called her back almost immediately promising delivery by the end of day 12/13, they did not show up. I saw the truck on my street over the weekend but passed by my home. River and a co-worker that I'm sorry I don't have his name, are both on it now. I'm impressed with River and hope she is recognized as an exceptional employee. As a retail manager myself, it's this kind of person that represents the company to the customer when things aren't always so smooth. She makes Northern Tool a better company. Thank you River!

I enjoy buying my tools from Northern Tools. Customer service excellent and online buying has never been more easier.
Even when I send my wife in to pickup my merchandise no problems.
Gotta love them.

Purchased a post hole auger back in November used once, still under warranty, went to the store for repair was asked to come back in one week to drop off, they were 3 weeks behind, if I come back in one week then you will be 4 weeks behind, manager Robert Bruch got snotty, made the statement"Ya'll got all the answers" talking about me/us the customer. He finally said you can leave it but we want look at it for 3 weeks. I ask for his managers number after hesitation he gave me a number scratched on one of his business cards. I AM DONE!

Top notch company excellent service good products, excellent customer service. I have never had any problems.

I enjoy this company. They have a lot of things I can use/need and prices are reasonable. I will buy more after the holidays.

I have purchased a number of items from this company, one of which is their North Star sprayer. The items purchased have been of the highest quality, their prices are competitive, and their customer service including their techs has been very professional. Have recommended them to several of my fellow ranchers.

You guys are great... info is great. Eazy check out. I'm for sure getting other thing from here... thanks

Have made multiple purchases from Northern Tool and Equipment - good website, easy to navigate and great products for reasonable prices!

One of the primary sources of electrical equipment for the builder and DIYer in the USA, this company has stores in several states and a mail catalog as well as this website. The site is well laid out so navigation and searching is easy. Products are reviewed by users. There are plenty of illustrations and specifications on offer to give you a better idea of what you're about to buy, and there are special offers that are worth checking out too.

The range here includes generators, alternative power sources, workwear, air tools, power tools, hand tools, farm tools, auto repair equipment, auto and SUV parts and accessories, and all those other alpha male things that the Average American Husband allegedly asks Santa for every Christmas as an alternative to socks. It's an extraordinarily varied range of products and well worth bookmarking if you are in the USA, because there's something here for anyone who owns or maintains any kind of home, transport or acreage.