CATHERINE J.

River is a customer service rep. That took over a problem I have with FedEx, a jack ordered from Northern Tool on 11/25/19. I know this time of year is also time to be patient. I understand what they go through having a son that works for UPS. Because of this I gave them 2 weeks past the first delivery date for more than enough time to catch up. River called me back and said she didn't think she was FedEx's best friend anymore but I knew that meant she was taking care of me, her customer. River is one of the most friendly, professional Customer Care professionals I have ever worked with. Doing everything she could to get a delivery to happen. Although FedEx called her back almost immediately promising delivery by the end of day 12/13, they did not show up. I saw the truck on my street over the weekend but passed by my home. River and a co-worker that I'm sorry I don't have his name, are both on it now. I'm impressed with River and hope she is recognized as an exceptional employee. As a retail manager myself, it's this kind of person that represents the company to the customer when things aren't always so smooth. She makes Northern Tool a better company. Thank you River!