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Northbound GearReviews 1,671

3.0

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Northbound Gear Reviews Summary

Northbound Gear has a rating of 3 stars from 1,671 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Northbound Gear most frequently mention adventure pants, customer service and good quality. Northbound Gear ranks 5th among Outdoor Clothing sites.

service
39
value
40
shipping
43
returns
26
quality
36

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2,134 reviews

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Wisconsin
1 review
0 helpful votes
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Very Expensive to Return Items
October 21, 2023

Keep in mind if you have to return an item from the US to Canada, it's very expensive. Also, the tipping request is unusual.

Date of experience: October 21, 2023
Michigan
1 review
0 helpful votes
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Returns
October 21, 2023

Exceptional product and customer service. My one caution is the cost to return or exchange goods. Cost 23.00 to return ship pants due to customs! I followed size guidelines but one pair was too small! Yes I'm exchanging because I really like pants but be sure of size or be prepared to pay $$$

Date of experience: October 21, 2023
Canada
1 review
0 helpful votes
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It's awesome for climbing and hunting there warm water proof awesome

Date of experience: October 21, 2023
Canada
1 review
0 helpful votes
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Great pants, appreciate the quality.
October 20, 2023

Very informative and put together website and good shopping experience. Would recommend the pants and Northbound gear to everyone I know.

Date of experience: October 20, 2023
Canada
1 review
0 helpful votes
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I had to wait weeks for delivery. This is my third pair of Northbound pants a good product.
When the product arrived the leg length was incorrect. 30 I ordered 28. As I waited weeks and needed the pants I kept them.

Date of experience: October 20, 2023
Canada
1 review
0 helpful votes
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Very late refund.
October 27, 2023

I sent my pants back for a refund and a month later I still dont have my refund. Im only a four hour drive from the store. This is unacceptable.

Date of experience: October 20, 2023
Canada
1 review
0 helpful votes
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They fit like skinny jeans…
October 26, 2023

I ordered a pair of the adventure pants after seeing all of the positive reviews and great marketing material. I ordered my usual pant size of 36x32, however, when I received them, the waist fit perfectly but from the knees down they were skin tight. I returned them, at my expense, and exchanged them for a size up, 38x32. Just received them today and the waist is a bit larger, but from the knees down they are like tights, again!
Extremely disappointed. The quality of the material looks great, but these are just too uncomfortable to wear around. Maybe I received two faulty pairs. There is no way they should be that tight around the calves and knees. In looking at the videos, it appears to be a normal or slim fit. Mine are like tights.

Date of experience: October 19, 2023
France
1 review
0 helpful votes
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Perfect!
October 19, 2023

Excellent fit, excellent quality. I highly recommend.

Date of experience: October 19, 2023
GB
1 review
0 helpful votes
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Easy to buy from the site, and good communication throughout - also fast delivery considering the inter-continental nature of the transaction. However, sizing is generous vs the supplied charts so had to return to get a smaller size, at a cost of £22 to me! This is about 25% of the cost of the item, making the overall cost of the trousers eye-wateringly high!

Date of experience: October 19, 2023
Texas
1 review
0 helpful votes
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Waterproof/thermal pants
October 19, 2023

I'm heading to Iceland in about a week. I'll let you know about how they perform when I get back. I've tried them on and I like the fit/feel of them.

Date of experience: October 19, 2023
Romania
1 review
0 helpful votes
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Great equipment
October 18, 2023

I received my outdoor equipment and it's exactly as advertised.

Date of experience: October 18, 2023
Northbound G. Northbound Gear Rep
over a year old

Hi Razvan,

I'm thrilled to hear that you received your outdoor equipment and that it met your expectations. Thank you for taking the time to share your positive feedback and for awarding us a 5-star rating!

Should you have any further inquiries, require assistance, or wish to provide more feedback, please do not hesitate to reach out. We're here to ensure your experience with us remains outstanding.

Canada
1 review
0 helpful votes
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Satisfaite
October 17, 2023
Updated review

Thank you for letting me know that my size was available.
The measurements are accurate.

Date of experience: October 17, 2023

Thank you for letting me know that my size was available
September 17, 2023
Previous review

Thank you for letting me know that my size was available.

Date of experience: September 17, 2023

Satisfait
February 6, 2023
Previous review

I love the pants. Confortable. Warm. I fell the heat reflecting inside.

Date of experience: February 6, 2023
Canada
1 review
0 helpful votes
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Excellent in every way
October 17, 2023

My jacket and pants came quickly and in excellent condition. I've worn them both professionally planting for a landscaping company and they performed above my expectations. Warm, rain proof, flexible, couldn't be more happy.

Date of experience: October 17, 2023
GB
1 review
0 helpful votes
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Excellent product - but at a cost
November 16, 2023

Ordered two pairs of adventure waterproof trousers, one was too big so sent back and reordered a smaller size - new trousers arrived and are much better fit - product appears very well made and of really good quality.
Only issue was when returning the trousers that were too big, it cost £27 to return them - a bit of a shock and would make me think twice about ordering again

Date of experience: October 17, 2023
Canada
1 review
0 helpful votes
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Adventure pants
October 17, 2023

Shipped quickly for a package from China. Pants seem well made despite being of Chinese origin.

Date of experience: October 17, 2023
Canada
2 reviews
0 helpful votes
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Will I ever get it
November 15, 2023
Updated review

Although I was originally disappointed in the fact you did not have my size in two different pants, I was very happy with the follow up. The problem is the follow up was followed by several more follow ups. The first two pants I ordered they did not have my size so I chose a third. They then lost the pants and when they finally told me, they did not have the proper size so I took an order and decided to get them fixed when I got them, I still have no pants even though there have been several promises that I would have them. The last promise was I would get them today and I still do not have them,

Northbound Gear attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: October 16, 2023

Although I was originally disappointed in the fact...
September 13, 2023
Previous review

Although I was originally disappointed in the fact you did not have my size in two different pants, I was very happy with the follow up

Date of experience: September 13, 2023
Louisiana
1 review
0 helpful votes
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Love the quality of the product.
October 16, 2023

It didn't take long to receive the product. I have bought other water-resistant insulated pants and the Northbound product is far superior. I will be ordering more items for sure.

Date of experience: October 16, 2023
Indonesia
1 review
0 helpful votes
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I bought a back pack
October 16, 2023

I bought a backpack and needed it right away ad I wad leaving on a trip within a month. This company made sure I recieved it before I left for my trip. Which I didn't really expect a company to go the extra mile but they did! Thank you!

Date of experience: October 16, 2023
Australia
1 review
0 helpful votes
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Northbound Adventure Wear
October 15, 2023
Updated review

First impressions are they are very impressive, warm and are a comfortable fit.

We should know in a few day's whether they meet our expectations as the area we are travelling too is expected to be very cold and windy. So here's hoping.

Date of experience: October 15, 2023

Not bad but after selecting one item it was confusing...
September 13, 2023
Previous review

Not bad but after selecting one item it was confusing how to select another item. In the end it worked out b

Date of experience: September 13, 2023
Canada
1 review
0 helpful votes
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Excellent lower body pants
October 15, 2023

The fit near the top is a bit strange, pulls down a bit so a belt is strongly needed. Upsells always make me very nervous. Often they are charged when even though the user clicks decline.

Date of experience: October 15, 2023

From the business

Northbound Gear is a leader in water-resistant outdoor clothing, made tough with a strong commitment to the environment and the communities we work in.