Came quickly during Christmas season. Nice packaging. We'll done!
Quite efficient ordering a slight delay on receipt but nothing of concern
These were the second pair we ordered...love them. Thank you.
Nice products and good customer service, Recommended for sure
I live at 9000 ft and need warm pants! So nice to find some
The pants fitted perfectly and dealing with customer service was really nice
Great fit and tested thoroughly in the recent inclement weather.
Great product, speedy delivery and competitive price!
Seamless process, but delivery was slow. Otherwise good.
Excellent communication from company after order was placed.
Great site, everything well explained and easy to find
Great customer service, excellent communication. Very pleased with the product as always.
Hi Jackie,
We extend our heartfelt appreciation for your feedback, and we're truly honored by the 5-star rating you've generously given us! I'm glad to hear that you found our customer service exceptional and our communication excellent. Your satisfaction is our utmost priority, and we're dedicated to providing the best support to our valued customers.
Should you ever have any questions, need assistance, or wish to explore more of our offerings, please feel free to reach out. Your input is invaluable as we strive to continually enhance your experience.
Had to return an item that was too big. Process worked well
Hi Ken,
I'm sorry to hear that the item's size didn't meet your expectations. However, your generous 5-star review truly warms our hearts! Your satisfaction is our priority. If there's anything else we can do to assist you, please don't hesitate to let us know. We're always here with a helping hand!
Have a nice day!
Overview
Northbound Gear has a rating of 3.3 stars from 1,679 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Northbound Gear most frequently mention adventure pants, customer service and good quality. Northbound Gear ranks 2nd among Outdoor Clothing sites.
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Business History
The Northbound Gear Family is a small but mighty team of 12 movers and shakers from around the world. We span 6 continents and speak a combined 7 languages. A truly global team brought together for the sole purpose of creating the highest quality sustainable apparel on the planet.
HOW WE STARTED
As three outdoor enthusiasts, we set out on a mission to design innovative outdoor apparel that is durable, comfortable, & stylish.
The company name, Northbound Gear, symbolizes what we stand for. We are always moving forward and never looking back. From our products to our lifestyle, we strive to be the best we can possibly be, and design the best products to enhance your next outdoor adventure.
We are constantly field testing, noting customer feedback, and improving our designs so we can create the best possible products in the world. As a rule of thumb, If we won't wear it, we won't sell it!
If you have any feedback about your purchase or have any product ideas you would like to see us design, we’d love to hear from you!
Contact us and let us know how we can serve you better.
Onwards & Upwards!
Company Representative
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Susan,
Thank you immensely for your kind words and for taking the time to share your positive experience! We are thrilled to hear that you are pleased with our products and have found our customer service commendable. Your recommendation means a great deal to us.
If you ever require any further assistance or have any inquiries, please don't hesitate to reach out. We're here to ensure your satisfaction and make your experience with us as smooth as possible!