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Northbound GearReviews 1,671

3.2
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Northbound Gear Reviews Summary

Northbound Gear has a rating of 3.2 stars from 1,671 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Northbound Gear most frequently mention adventure pants, customer service and good quality. Northbound Gear ranks 5th among Outdoor Clothing sites.

service
39
value
40
shipping
43
returns
26
quality
36

Instant Feedback

2,134 reviews
Canada
1 review
0 helpful votes
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Great pants
December 30, 2022

The pants are real nice. Very comfortable in our cold winter weather. My only complaint is the delivery took almost a month.

Date of experience: December 30, 2022
Michigan
1 review
0 helpful votes
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Slow to ship
January 29, 2023
Updated review

Not many things upset me, but when you create a shipping label so you can say you shipped and bill me and you don't ship for 5+ days. You get the point.
Why does my men's coat have a female zipper? Is this a Canadian thing?
I used the coat and pants for a Rocky Mountain hike/scramble in December. Moreno wool base layer and I was almost overheating in 20F weather. Used both for a ski trip the next week during the blizzard over Christmas. Both performed extremely well. Pants didn't fit over ski boots but powder was fluffy and of no concern. Other than the wrong zipper I am happy with my purchase.

Date of experience: December 30, 2022

Quick and easy site to order
November 17, 2022
Previous review

Quick and easy site to order

Date of experience: November 17, 2022
Malawi
1 review
0 helpful votes
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Winter Coat
December 30, 2022

Came quickly during Christmas season. Nice packaging. We'll done!

Date of experience: December 30, 2022
Washington
1 review
0 helpful votes
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Excellent pants
December 30, 2022

Wore these pants during the freezing rain/cold we had in the PNW recently. Worked great! Kept me warm and dry. Only suggestion-can you offer the black and grey pants with black zippers for the pockets and black stitching on the knees?

Date of experience: December 30, 2022
Colorado
2 reviews
0 helpful votes
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Love the pants
December 30, 2022

I live at 9000 ft and need warm pants! So nice to find some

Date of experience: December 30, 2022
California
1 review
0 helpful votes
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Good quality product.
December 30, 2022

Very happy with my hiking pants. They are high quality and true to size. Shipping took a bit longer than expected but worth the wait.

Date of experience: December 30, 2022
Canada
1 review
0 helpful votes
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Sizing is a bit off
January 29, 2023

I'm a size 38 32 but should have gone for the next size up. I want regular pants not skinny jeans.

Date of experience: December 30, 2022
Canada
1 review
0 helpful votes
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Ok
December 30, 2022

J'ai reçu ma commande. Ces pantalons sont très bien. Ma seule remarque pour mon conjoint comme moi-même, la taille des pantalons est un peu courte pour des grandes personnes. On a le bas du dos découvert….

Date of experience: December 30, 2022
Florida
1 review
0 helpful votes
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Men's pants
December 30, 2022

These were the second pair we ordered...love them. Thank you.

Date of experience: December 30, 2022
Canada
1 review
0 helpful votes
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Performance - Plus
December 30, 2022

I have been purchasing Northbound Gear for many years now. Adventure Water Resistant pants and Jeans, Tactical Jackets and other accessories for personal use and as gifts for both young and more senior men and women ( 90's).
I find that they run true to size, are durable and are constructed of quality materials. The designs incorporate thoughtful planning appropriate to use.
The company and staff have been readily available and supportive in response to questions.

Date of experience: December 30, 2022
Canada
1 review
0 helpful votes
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Livraison un peu longue
December 30, 2022

Le temps de livraison est un peu long. J'aurais peut-être acheté un autre pantalon avant Noël si j'avais vu le premier.

Date of experience: December 30, 2022
Canada
2 reviews
0 helpful votes
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Waterproof pants
December 30, 2022

A perfect fit for my tall slim husband! The stretch in the waistband is super comfortable for him and the length was perfect. The pants are warm and comfortable and he is a happy customer! He loves the pockets and the warmth of them with the liner. They did take three weeks to arrive but the package got here in time for Christmas.

Date of experience: December 30, 2022
Virginia
1 review
0 helpful votes
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Great product
January 29, 2023

The pants were a hit. The shipping however was a disaster.

Date of experience: December 30, 2022
Illinois
1 review
0 helpful votes
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Terrible outdoor pants
January 29, 2023

The legs are far to right. I wore them one time, and one of the belt loops broke. I wore them while outside during a snow storm. The temp was 6° F, and they neither blocked the wind, nor kept me warm. They are far too thin to be of use during the cold winter.

Northbound Gear attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: December 30, 2022
Canada
1 review
0 helpful votes
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No Issues
December 30, 2022

I had no issues navigating the website or placing my order.
Shipping took approx 1 month but it was probably partly due to it being the holiday season.

Date of experience: December 30, 2022
Canada
1 review
0 helpful votes
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Order was received late.
January 29, 2023

Purchased xmas gift for my grandson. Ordered Nov 28th. Should have been more than ample time to ship to Ottawa (even using the notoriously slow Canada Post) in time for xmas. It was not received until 28th December.

Date of experience: December 30, 2022
Ohio
1 review
0 helpful votes
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Pants
December 29, 2022

My pants from Northbound gear have been great so far. Came in handy for outdoor activities during a recent snow storm and frigid temps. The shipping is a bit slow and wish that could be more efficient, but the product is A+

Date of experience: December 29, 2022
Canada
1 review
0 helpful votes
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My father bought a pair of the adventure pants for my xmas gift, he recieved a coupon so I used that copoun on a pair of the summer pants. The shipping was very long, we had communication with northbound gear and only received an answer stating the products were in transit. When we spoke to Canada Post they stated they did not have the parcels. I was a bit nervous we bought products that would never arrive. The communication from the company was very strange, seemed like robots their emails were identical which made me even more worried. Eventually Canada Post recieved the parcel but it stated it came from outside of Canada, which I also found odd because their website states they are based in Canada. I felt a bit lied to about the whole situation and I wouldn't buy from the company again.

I did recieve the pants, the summer pants were huge in the waist, I ordered a size 0 which were supposed to be 28 inches but measured at 30 inches, I spent $40 getting the tailor here in town to fit them to me. Surprisingly the thighs fit me fine. They are a very strange fit.

The adventure pants seem to fit me much better, alot smaller of a waist, I do love the fleece lined pants.

I wish the company was more upfront about where their pants come from. If they had originally told us the pants come from outside of Canada then I would have felt a bit more relaxed instead of feeling like I was getting scammed.

Communication with the company was not great, and then the fit of the summer pants was horrible.

Northbound Gear attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: December 29, 2022
Canada
1 review
0 helpful votes
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Delayed Delivery and No Response
January 28, 2023

Hello, my delivery way delayed with no explanation and after 3 weeks, I reached out to customer support and received no response. I did finally receive the order. I will not be ordering again.

Northbound Gear attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: December 29, 2022
Pennsylvania
1 review
0 helpful votes
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Pants
December 29, 2022

Smooth, easy transaction. Great product. Good quality

Date of experience: December 29, 2022

From the business

Northbound Gear is a leader in water-resistant outdoor clothing, made tough with a strong commitment to the environment and the communities we work in.