Nordstrom Rack

I paid for the item $101.32 and got confirmation by email. After a few seconds I've got another email with refund confirmation because they don't have this item in stock. But refund is $90.92! They made more than $10 in seconds for nothing! It's undisguised fraud!

I'm speechless. Their clothing is sub-standard as is their (lack of) customer service. Don't bother. Nordstrom Rack is nothing like Nordstrom, where I've been shopping since 1988 (Los Angeles store) and most recently at the Westchester. I've been shopping online at Nordstrom since the pandemic started. No more. Not even sure I want to go back to Nordstrom when I can, given how awful my experience with Nordstrom Rack has been.

I ordered a pair of Betula sandals. Paid $49.99 plus shipping of $13.00. They arrived when they said it would. Pulled them out of the box and they were awful. Big glob of glue on the strap and the stamp on the side was placed in the wrong spot. Looks like they tried to wipe it off and put it on correctly. Well now you see where they did it and it looks cheap. They will not do anything.

I've shopped on Nordstrom rack online for a decade now. And for a decade they love to get you to order things and then slowly but surly email you that it is not longer in stock. Well when I ordered it in the first place there was nothing starting low stock, and why are you selling so much you don't have. Really why it makes me mad is stuff I add in my cart that I didn't necessarily want but would give me free shipping is the only things that don't get canceled. Everything I was really trying to order does. This to me is a scheme to get people to purchase anything from them. Knowing they will cancel random items in orders. Get your $#*! together Nordstrom rack.

Ordered shoes for a gift and a month later still no item, no tracking information and no updates! I call and customer service doesn't know anything so do bother calling. I'm immediately returning and not shopping at Nordstrom Rack again! Worst experience

Place 3 orders with Nordstrom rack and each time all 3 orders were wrong order a pair of shoes only got one in box second order shipped wrong third order billed incorrectly would not recommend them for nothing!

My wife ordered a big $69. Have cameras at the front door. Tracking said the package was delivered 7/31. DID NOT receive the package. Have been back and forth with customer service saying it was delivered/check with neighbors/check with local PO. It has now been almost 2 weeks of back and forth and still no refund or item. DO NOT buy from this site. It is a scam

Bought a shoe to my son but it didn't fit. Had some trips after and was not able to return it right a way. I went back to return it after 35 days and the manager just said I'm sorry you can not return it and either use as a credit. I'm very mad and won't go back there anymore.

I made an order on 10/11/2016, with the promise that my items would ship in 2-4 days.
I waited until 10/17/2016, taking the weekend into account, but my order status did not change.

When I contacted Customer Support, they informed me that they had been experiencing major order delays and that I could expect my item to ship on 10/21/2016 at the latest. That is a full 8 days after time of purchase. It'll take another 2-3 days for the shipment to arrive. Had I not reached out to Nordstrom Rack first, I wouldn't have even known about this development.

Needless to say, I'm extremely disappointed in how business was conducted and do think Nordstrom Rack should take measures to compensate customers who were affected by their shoddy planning. The only positive is that they were very response via Live Chat--of course, their responses were just copy-pasted excuses.

Both Nordstrom and the rack have unbelievable poor customer service and bad products. Nordstrom cancelled my order when I never said anything about canceling, took me 6 representatives to finally get an answer. Seriously, why hire sales associate that will just end the chat conversation without looking into customer's problems? Its like they didn't want to be there! How unprofessional. Then, I decided to buy from the Rack instead because I had a gift card. I was really excited about getting some makeup and skincare products, but no they sent me used eyeshadow palette and used Mario Badescu skincare. This was even more disappointing than earlier on with the cancellation product. That experience made it clearer for me to never purchase with Nordstrom anymore! Won't be purchasing from both rack and Nordstrom anytime soon.

I bought a pair of shoes & paid a total price of $41.13. The shoes did not fit so I returned them figuring I'd lose the shipping fee of $9.95. I received a refund of $21.23 which means it ended up costing me $19.90 to return the shoes. Outrageous. I'll never buy from Nordstrom Rack again.

These folks are a mess. I bought 2 pairs of uggs on sale 9/22. Totaled $250. The bs shipping partners they have sent my boots to the wrong address clearly based off the picture. I filed a dispute with paypal the same day. Paypal said Nordstrom was investigating. 10/13 still haven't been reimbursed or even acknowledged by Nordstrom. I'm so mad because those was for my daughter's bday. I need them to do better by their customers.

I have ordered many items from the online store (e.g., dresses, make up and sun glasses), and have no complaints. The prices are very good. The return process is easy. Most recently, I ordered a maxi dress that I never received even though USPS sent me an email indicating that it was delivered to my home on 5/19. I called their customer service department at almost 10PM EST (They stay open late). The agent was very nice. She processes a claim with USPS for the lost item without me having to ask. She also processed a full refund when she found that the item was no longer in stock. She also processed a request for me to receive free shipping on my next order for the inconvenience. Nordstrom Rack will continue to be one of my "go to" sites for shopping online.

Tried to buy almost a hundred dollars worth of stuff (to get the free shipping) but the page wouldn't let me "place order" no matter how many different ways I filled in my billing and shipping information. Contacted customer service twice, at the beginning and end of the day, and the second time around they said there was a problem with the website accepting credit information and to download an app. I don't feel like making an account, finding all the clothes again, uploading information, etc. etc. After trying so many times on the website.

Shame because the clothes looked great and had good reviews on the site but if your customers can't even purchase the clothes you have online I don't know what you're doing.