Nordstrom RackReviews 575

Like many of the other reviewers I experienced the same issues with customer service and shipping. However, I didn't even receive any emails informing me my order was going to be delayed and when I called costumer service they said sorry and that it was their computers that may the fault. They also kept on saying that "The great news is that the items are with the carrier and on their way to you now!". Apparently it was a systems upgrade that effected "thousands" of orders, if that is true they should have updated their website to extended the shipping expectation dates, instead of let thousands of customers learn about it after they placed their orders.

I placed an order online on Oct. 13, I received the normal email saying I would get the merchandise in 2-4 days. Fine. Then I received an email every few days after that saying there was a "delay." I called customer service on 2 different occasions. 15 days later... No, they can't help. No, they can't guarantee they can change the shipping address. No, they can't figure out what's going on. No, there is nothing they can do for me. The company that made it's reputation with YES has turned into a NO company. Going back to Neiman Marcus.

Placed online order 10 days ago. Confirmation said shipment would occur in 2-4 days. On the 4th day I received an email that there were 'problems' with shipping, no new date was offered, I could cancel if I like, and after 30 days I would receive a refund. I contacted on the 7th day via online chat, 3 agents, no satisfaction. Asked to cancel my order was told they would look into it as my order is in the pipeline but I could expect to receive an email. On the 9th day, I called. Nothing in file indicated that the previous request had occurred. Was told a request to cancel would be submitted and that a supervisor would contact me via phone. Nothing. On the 10th day, I called. I was told that the cancellation request was submitted on the 7th day and that it could take another 24 to 48 hours to complete. It was suggested that I call back Monday to find the status. I'll be calling back tomorrow and every single day until I receive my money. I will NEVER shop here again. If you chose to purchase, you do so at your peril.

Ordered a couple of items nore than ten days ago and just received a shipping confirmation today. Unfortunately the tracking number says the package was delivered to California on August 9th but today is October 27th and I live in Michigan. This is the second issue I've had with them within the past few weeks. Previously they claimed that a 500.00 handbag had been shipped to me but they didn't have a tracking number. Something is definitely going on with Nordstrom and Nordstrom Rack.

This company must be getting greedy; They have cut down on staff due to flag ship Nordstrom's store being dead. Orders used to come in less than 10 days; now you don't even get a tracking and I have been waiting for items that stated they would be shipped in 7-10 days. That was 3.5 weeks ago. Nice way to lower your customer base. T. J Maxx much better- they know how to treat their customers. I get items there in 5 days from date of order.

I ordered 5 shirts online. Two weeks later my order still wasn't at my house. Wasn't allowing my order to be tracked. I got an email finally saying my shipment wasn't sent out and they aren't sure when it will be getting shipped. I called the 1-800 number. I waited 48 min. Finally hung up. Called back some time later waited another 27min finally got a person! She told me my order was not shipped out and she wasn't sure when it will be getting shipped. She offered me free shipping which she then noticed I already received. She then offered me free shipping off my next order well who needs free shipping off your next order when it only takes $50 to receive free shipping? So I said that is crazy I would like 25-30% off this order she said we do not offer any % off. I have never been more dissatisfied in a company ever. Nemius marcus has the BEST customer service ever. As does lord and Taylor. This would never have been an issue there. I truly will never ever shop with Nordstrom or Nordstrom rack ever again. I am a shopaholic I spend an excessive amount of money on clothing and they just lost my business and my family's.

Let me preface this by saying I have made many, many orders on NordstromRack, ALL of which are over $100 so that I qualify for free shipping. I have had all positive experiences until NOW. I am so dissatisfied. I've made three orders in the past 1.5 months. The first one shipped in a timely manner, but said "delivered", and never came to my door. I opened an investigation after three business days (which was the period they advised me to wait). The package showed up the next day, mysteriously. I was only moderately annoyed at that point. However, I made two orders about two weeks ago that have YET to ship! Not to mention they are going to take another week to receive. All customer service representatives can tell me is that it "should" ship out by early next week. That will be almost three weeks before shipping. It's my understanding that they had a delay in trying to streamline the shipping process for the holidays. Instead, they are losing valuable customers! I am grossly disappointed. Until they get this fixed, I would NOT PLACE ANY ORDERS WITH THEM! You would think they would come out of pocket to expedite the shipping process for customers who have been waiting.

I have ordered from Nordstrom Rack online store many times in the past with excellent results. Speedy shipping, returns and credit. Now I have an order placed on Oct. 15,2016 that says it is ready to ship. I have already been charged for the merchandise that has not shipped. I spoke to my credit card company and they will allow me to dispute it on the next billing cycle. I would really like to have this merchandise. What is going on here? Will I have the same problem if I need to return an item? I think returns to a store are in order even though is is 75+ miles away.

I placed an order 10 days ago. All items were ready to ship, but it said they'd ship in 2-4 days. It's been 10 days and my order still hasn't shipped. I need my items for an event. Customer service will not let me cancel the order.

I'm a longtime Nordstrom Rack customer and have not had any issues in the past, but this is ridiculous. And because other customers who are having similar issues, Nordstrom better figure out a solution fast and do something to make this up to their customers if they want to keep us coming back.

11/10/2016 UPDATE (30 days since my order) - I called customer care today trying to get yet another update the remaining items I ordered. This time I got a wonderful rep who of course couldn't help me figure out why my order hasn't shipped yet (no shock) but said will check and call me back in a couple of days. I told her I think the company is going out of business, may file for bankruptcy or something serious is going on and she AGREED WITH ME AND SAID SHE WAS WORRIED TOO! SO I REITERATE DO NOT ORDER ONLINE - GO IN THE STORE IF YOU WANT TO SHOP THERE

11/01/2016 UPDATE: AFTER YEARS OF BEING A CUSTOMER I'M DONE ORDERING ONLINE! I STILL HAVE NOT RECEIVED ALL OF MY ITEMS FROM MY 10/13 ORDER. HOW IN THE WORLD DO THEY THINK THEY CAN HANDLE THE UPCOMING HOLIDAY SEASON WHEN THEY HAVEN'T SHIPPED PREVIOUS ORDERS! I WONDER IF THEY ARE GOING OUT OF BUSINESS BUT THEY HAVEN'T ANNOUNCED IT. I'VE NEVER SEEN ANYTHING LIKE THIS BEFORE FROM ANY COMPANY I ORDER ONLINE.

I ordered items from NR every few months and have never had any shipping issues until a week ago. Same issue everyone else lists in recent complaints. I got a canned answer that they are upgrading their shipping warehouse to improve the customer experience but then I demanded they tell me what the REAL delay is. They said three days ago the delay would be an extra 1-2 days. Still no update. I ordered on 10/13 but still no update. I don't need my items right away so I'm ok right now but I wouldn't advise ordering anything right now if you need it.

As of today, I ordered items TEN days ago and despite my order saying "Ships in 2-4 days" my order still sits and hasn't been shipped yet. I contacted customer service twice, and they said they're having "issues" in their warehouse with no apparent solution. I simply have gotten a "sorry" and they have no idea when the items will be shipped.

I just contacted them to request to cancel my order (since it will no longer be here in time for my event), and they said "their system doesn't allow for that." So, I'll be charged for an order, and then will have to take the time to find a Nordstrom Rack store and return it there to get my money back.

The icing on the cake? I got such terrible customer service from the "Chat Now" experience (that's a lie, it should be "Chat in 30 minutes"), that I decided to email their customer service email they have advertised on their website. THAT email actually doesn't work, and anytime you try to send emails to that, you get an "undeliverable" notice.

Whoever is in charge of their customer service needs some serious guidance. No idea when whatever they are "working through" will end, so it's best to stay away from online ordering.