NoFrills.caReviews 45

These people are stupid dumb they are not using their mind
I didn't know that they have the worst reviews ever
My experience today was so bad and really this store had to be closed

Shopped at Michael's nofrills in Langly, code #************** 9699 *******, sold me a rutabaga for $4.96 cents, got home and found that the inside was all gone bad, This store has really gone down hill on there produce, not a well run store

No frill the name is a lie there prices are not lower than other grocery stores infact it's higher. The price of is supposed to be going down not no frills it keeps getting higher even there cat food what's with that

Mever enough stock because people are allowed to buy as much as they want, clearly for the store they own. Long line up why cashiers are chatting with friends. Raise their prices so they can lower them to look like customers are getting a sale. No rain checks either.

I placed an order omline on Dec 8 at the no frills that I have ordered from for the last 2 yrs...the next day I get a pick up reminder however it is for a different store across town...I call the 800 number and they cancel the order for me however they tell me they will me 11 dollars for this and I will get my refund in 2-7 days and that I can just go to my history and replace my order at a different store... I asked if they could just transfer my order to my usual store instead since I had already paid...I was told no they cant...They had already taken almost $400 for the estimated cost and had the nerve to suggest I spend another $400 to replace the order at another store like it was no big deal with no refund at that time. On Dec 10 I had a refund for the estimated cost but they then took out the actual cost of almost $300. I called the 800 number again to find out why they could refund that but not the full amount since the order was cancelled. I was told it could take up to 10 business days for my actual refund. It is now Dec 21 and 10 business days is tomorrow so I called the 800 number to confirm that I would get my refund tomorrow and the refund request wasnt even put in the system and now Im being told it could be another 5 days and hearing excuses about them being busy and it being christmas time...I told them this was unacceptable and that I wanted to speak with a manager...I was told that was not possible but that I could email head office or they could put me on a list to recieve a call in a couple days...This is nonsense and I am absolutely disgusted with their service

My friend went into No Frills Dartmouth, with his power wheelchair, and made purchase of two items. He paid for those items and asked the cashier to put the items in his backpack on the back if his wheelchair... She said, No I'm not doing that. Without any kind of apology. Another cashier came over and placed the items in his backpack. Not letting this go...

My daughter worked at a no frills in London for 5 years. She gave her notice and when my mother passed away after she gave her notice they told her that it was inconvenient and rude of my daughter to take bereavement time. They felt that since she only had two weeks left she just should have worked. My daughter apologized that they worked short staffed that day and they have since refused to pay her for her bereavement time. She called the store asking why and the owner was unprofessional and rude. He told her that she shouldn't put them down as a reference as they would not say good things about her. She worked so hard there and even gave out toys to children who came into the store. She would purchase coffee and treats for co-workers when they were down and in turn is treated horribly. I refuse to shop at no frills and have told many people not to as well.

I was quite disappointed when I had to return a cabbage that was brown throughout. Thought it was just brown on outside so took it home 4.65 for a cabbage. Anyway upon cutting inti the cabbage it had brown right through. So I returned it. At another store bad produce is returned for full credit and a replacement item is given free of charge. NOT so at no frills she weighs the replacement and wants more money. Thanks but no thanks. I had to drive all the way back to this store and they wouldn't even exchange. The difference was only an extra dollar. But it was the principle! Really Steve. You cant afford to keep good customer relations. Not going there for produce anymore!

It is a humble request that we need fresh baguettes everyday as was being sold by former super store.
We also request an inspection of the the type of baguettes being sold to customers which are 2 to three days old. We wish that this issue is addressed the soonest possible.
Thanks

Re- self serve. Customers are not allowed to take their groceries cart. No one can hold small blue groceries baskets that may carry 2 bags of milk. It is ridiculous. They should close the self serve area or Allow the groceries carts.

What I am about to relate has happened numerous times in the past but this time was the last straw.

I went to the No Frills store in Stittsville, Ontario just after lunch on June 15,2023 ( the very day the latest flyer was effective). I wanted to pick up the following advertised items:
- Strawberries
- Diet Pepsi
- Wild Sockeye Salmon
I looked for, as well as asked staff, and could not find any of these items. In past instances when I've asked about things advertised but that I was unable to find, I've often been told that " the truck has not come in ". It defies logic to think that that excuse would work in this situation. Strawberries would come in a climate controlled truck, Pepsi is delivered by trucks festooned with Pepsi signs and the salmon would have been delivered by some other ( general merchandise?) truck. So all 3 trucks didn't arrive? From what I see, No Frills continually advertise merchandise that they do not have.

I spoke to two staff members and asked for rainchecks. I was told " We don't issue rainchecks " – no sorry but, no apology, just that statement. Let me repeat – No Frills advertise merchandise that they do not have and then refuse to make it right.

I sent basically all the above as a complaint to customer service. They responded with a mealy mouthed form letter claiming that they sometimes underestimate the demand for advertised items and can't keep up with the demand. UTTER BULL! I responded with the following:
" I was at the store quite early on the very day that your ad started. In addition, there was no EMPTY shelf space where these goods might have been originally.

To repeat - You advertise things that you have no prospect of actually having in store."

So everything that is no name is supposed to be on price freeze well it is I think if you buy three of one 3 or more of one thing at a time. The sales that they have on produce is supposed to be a good deal but I just find that it is a waste of money. Everything looks fresh that day, you take it home and some within an hour is overripe and mushy or the next day growing mold on it. It is not a sale when you buy a bag of avacados and go to use them the next day and they are all black inside and have to be thrown out.
I bought baby tomatoes today and they did not look overripe but they sure were and all soft and gushy. I absolutely do not like this. I will only eat firm tomatoes so another thing in the garbage. Cause everyone can afford to just throw money away right?

Being slightly disabled I find shopping online easier than trying to park* and walk through the aisles. Today I looked up placing an order online to be picked up in the store, either today or tomorrow. I am absolutely disgusted that I have to pay for the privilege of shopping online. Seriously? My choice is either a membership of $100 annually or payment per order! Why? Why should I pay for the privilege of purchasing your groceries?
I am already contributing to wages of an employee by shopping at this store. Why should I pay an employee twice?
Aside from Walmart I don't know if other store offer a pickup service, I will be looking into this as soon as I post this review. I do know that when I place an order at Walmart they do NOT charge me to pick the order, not do they charge for substitutions.
As of right now I will only shop at no-frills as a last resort. As I find paying for the privilege of shopping at your store Disgusting!
* Handicapped parking is not handicapped friendly at all. I obviously don't know who's bright idea it was to place the reserved spots on the wall farthest from the door, but they need to try shopping as a disabled person to see how insane their ideas are.
Good bye No-Frills I'll only see you when I'm desperate.
NO I DEFINITELY do NOT recommend shopping here to a friend or even an enemy.

My friend who is elderly and doesn't speak English placed the groceries on the wrong side, I explained to the manager she got confused, the manger replied, if you do his mistake again I will kick you out ', I asked her why she is being rude, she went to office, come back and told us to get out, I asked her why she is kicking us out after we spent long time shopping, she said that we are trying to steal? I have video of her saying we are stealing. We took time from our busy schedule to buy groceries only to be told to leave and be called thieves!, she was so rude, arrogant, in my life I didn't think someone that rude leaves in Canada. What a Karen

The stock situation here in Smithers BC is terrible. Cooler trays are empty a well as portions of shelves. I could manage the store better than this guy. If you are going to carry Lactantia milk you could at least plan your ordering so the products stay in stock. If there was another store that stocked this, I would definitely buy there. Pathetic!

I bought No Name English muffum in regular price $1.69/bag of 6 on 11/29 at Visconti's NOFRILLS Markham. Two days later, the new Nofrills flyer for 12/1-7 posted the English muffum with the price going up to $2/bag of 6... see the flyer link below for details. Please be aware it's not easy to get a new customer, so don't fool to your customers when they are trust your announment on Oct 17,2022.
I.e. Peoples work there are very nice and helpful, appreciated.

Https :// www.reebee.com/flyers/*******/*******?page=3&selectorHref=%2Fstores%2Fno-frills%3FcategoryID%3D2%26storeName%3Dno-frills&sourceID=10&position=0

I have found sense about 6 months ago when the new frills got new ownership that the quality has gone way down. I'm starting to shop there less and less. I have been shopping there for 17 years and is the first time I'm not happy with it at all

I was cheated out of $3.99 on Schneiders bacon by an African woman about 5 feet 1,65 years old and weights about 85 pounds. I bought one and was charged for two. Date: 11/04/2022 11:24:57am Store ******* Slip # ******* My bill was correct and then she redid it and charged me for 2 Schneiders bacon when clearly I bought one. Why did she do this? I filed a complaint November 4th. Case Number: *******