• NoFrills.ca

NoFrills.ca

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Overview

NoFrills.ca has a rating of 1.28 stars from 42 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about NoFrills.ca most frequently mention customer service problems. NoFrills.ca ranks 192nd among Grocery sites.

  • Service
    22
  • Value
    18
  • Shipping
    8
  • Returns
    14
  • Quality
    18
Positive reviews (last 12 months): 9.1%
Positive
1
Neutral
0
Negative
10
2
See all photos
How would you rate NoFrills.ca?
Top Positive Review

“Re- self service. Customers are not allowed to take their groceries cart to self serve area.”

Rashmi G.
8/3/23

Re- self serve. Customers are not allowed to take their groceries cart. No one can hold small blue groceries baskets that may carry 2 bags of milk. It is ridiculous. They should close the self serve area or Allow the groceries carts.

Top Critical Review

“Cheated out of $3.99 at Vanspall's NoFrills Markham, Ontario November 4th 2022”

Tommy T.
11/5/22

I was cheated out of $3.99 on Schneiders bacon by an African woman about 5 feet 1,65 years old and weights about 85 pounds. I bought one and was charged for two. Date: 11/04/2022 11:24:57am Store 03129 Slip # 246600 My bill was correct and then she redid it and charged me for 2 Schneiders bacon when clearly I bought one. Why did she do this? I filed a complaint November 4th. Case Number: 14339974

Reviews (42)

Rating

Timeframe

Other

Thumbnail of user tommyt213
1 review
0 helpful votes
November 5th, 2022
Verified purchase

I was cheated out of $3.99 on Schneiders bacon by an African woman about 5 feet 1,65 years old and weights about 85 pounds. I bought one and was charged for two. Date: 11/04/2022 11:24:57am Store ******* Slip # ******* My bill was correct and then she redid it and charged me for 2 Schneiders bacon when clearly I bought one. Why did she do this? I filed a complaint November 4th. Case Number: *******

Tip for consumers:
Avoid Vanspalls Markham NoFrills. I was blatantly cheated out of $3.99 the same thing could happen to you.

Products used:
Schneiders Bacon I was charged double for the item.

Service
Value
Shipping
Returns
Quality
Thumbnail of user kl538
1 review
0 helpful votes
July 31st, 2022

I enjoy shopping at NoFrills due to the friendly and hpful staff and the low prices.
Thankyou No Frills!

Tip for consumers:
Great prices and friendly helpful staff

Products used:
Groceries

Service
Value
Quality
Thumbnail of user rashmig21
1 review
0 helpful votes
August 3rd, 2023

Re- self serve. Customers are not allowed to take their groceries cart. No one can hold small blue groceries baskets that may carry 2 bags of milk. It is ridiculous. They should close the self serve area or Allow the groceries carts.

Service
Value
Shipping
Returns
Quality
Thumbnail of user geumranp
1 review
2 helpful votes
July 23rd, 2022

I did grocery shopping at 525 Welland Ave in St Catharines. One of my item was overcharged. Came back to the line up and waited for 15 min to mention that. In the response I heard yelling and "$#*!" towards me. Horrible bad experience. Don't go there anymore. First time for my 14 years in Canada. Some staff is criminally brutal. No apologies. Huge disappointment in this store.

Service
Value
Shipping
Returns
Quality
Thumbnail of user agnettahj
1 review
3 helpful votes
July 10th, 2020

I exprienced horrible customer service at Nadim's No Frills- Garden Street in Whitby today! I was double charged for an item last Friday and during my regular shopping today I asked for my money back with a receipt. I was told that I needed to have checked my receipt immediately when given to make them aware of double charge. Nofrills I don't check my receipt right away as I trust that you will not double charge! Apologize and correct your mistake instead of shifting blame to customer!

Thumbnail of user dang859
1 review
3 helpful votes
September 11th, 2020

Horrible customers service on this no frills: manager, supervisor. Owner? No there to listen you. Very upset. Rating, maybe minus 5, not zero.

Thumbnail of user debvorahc
2 reviews
4 helpful votes
March 23rd, 2020

I've been shopping here at least 10 yrs & with this covid19 they put a limit of toilet paper to 1 roll per person. I was at the store March 23 2020 & witnessed 3 patrons complaining bout this lady in line buying 2 large pkgs of toilet paper. The staff was laughing at these patrons being upset I felt that was disgusting. Turns out she worked thier & she was a manager. To do that in front of people who couldn't find toilet paper anywhere is disgusting & for customer service & cashiers to laugh bout it DISCUSTING

Thumbnail of user chucks379
1 review
1 helpful vote
June 8th, 2022

Put items on sale at great price and then do not stock the item. Went four days in a row for Royale toilet paper they put in their flyer and told each day it will be in tomorrow. They had not intention stocking the product at the great price. It happens there all the time, to get people in to shop. I left a full cart behind, over $300 worth and went Food Basics who stock sale items regularly. No Frill, being a part of Loblaws, who were charged with price fixing in the past are a chip of their old block. I am done with these fraudsters in Welland Ontario.

Tip for consumers:
Stay away from No Frills fraudsters.

Products used:
None. Went to a competitor.

Service
Value
Quality
Thumbnail of user b.w.l
1 review
2 helpful votes
July 8th, 2022

"Darryll & Tracey's" in London… flat-out denied flyer price. No explanation. Just would not honour Zero-Frills" sale price. Avoid this low class store AND chain if at all possible!

Service
Value
Returns
Quality
Thumbnail of user nb244
1 review
0 helpful votes
December 15th, 2020

Their new conmercial is horrific... it comes on and I either mute the t. V. or change channels. The worst commercial

Thumbnail of user remyar2
1 review
1 helpful vote
December 14th, 2020

Multiple times there were billing errors. Yes they do correct it if ypj catch it then and there. Also some cashiers are arrogant. If you go to express counter, they will ask you to go stand in regular queue until the cashier comes and calls you from the queue. Seriously, then what is the express line for? Atleast keep a board saying those for express line should stand in regular line and the cashier will come fetch you.

Thumbnail of user carolines228
1 review
2 helpful votes
October 26th, 2020

Have been NoFrills customers for over 20 year. Very disappointed to discover that NoFrills sells EVEN fish, garlic, smoked salmon etc. - product of China without any alert! Sooooo upset to discover we've been eating Chinese food without even knowing! NO MORE NOFRILLS unless they change!

Thumbnail of user rl284
1 review
2 helpful votes
October 24th, 2021

First and last time there. Parking is a nightmare. Store looks untidy. Prices on standard items are same as every other store. Vegetables such as lettuce are wilted and old looking due to lack of proper care of produce. Do not have advertised specials and NO rain checks. This is typcal of shady businesses who advertise low low prices bring in two items of the low price stuff, suck in a customer so that since they are here they will buy other stuff at regular price. This is true of many No Frills. Perhaps it is corporate policy. Avoid this kind of shady dealing outfit.

Products used:
a few rqegular priced groceries

Service
Value
Quality
Thumbnail of user mohsinm1
14 reviews
9 helpful votes
March 20th, 2016

With the passage of time this company has gone expensive. Price matching has gone difficult. The quality of products is quite decent and good. Food and vegetable products are fresh. Customer service is quite nice and return policies are quite effective.
They have to improve their prices

Thumbnail of user shaneb489
1 review
0 helpful votes
November 7th, 2023

My friend went into No Frills Dartmouth, with his power wheelchair, and made purchase of two items. He paid for those items and asked the cashier to put the items in his backpack on the back if his wheelchair... She said, No I'm not doing that. Without any kind of apology. Another cashier came over and placed the items in his backpack. Not letting this go...

Products used:
Nothing because of poor customer service

Service
Value
Returns
Quality
Thumbnail of user done338
1 review
0 helpful votes
July 12th, 2022

We had our house for sale in Calgary and instead of worrying about doing dishes we bought a couple containers of paper plates. We sold the house but didn't use the second container full of plates. It was 15 days and the store policy is 14 days for a return. I told them we were moving and we're going to buy road snacks in the store anyways after returning the unopened product. No dice. I'll miss Calgary but not this store where they have zero compassion even for a long time supporter of their store. If you want better customer service look to another store, definitely not No Frills.

Service
Value
Shipping
Returns
Quality
Thumbnail of user iann178
1 review
0 helpful votes
January 2nd, 2024

This store is so unorganized and the alleys are always full of boxes in the way. The shelves are never restocked. Produce is the worst. Pricing isn't always the lowest.

Thumbnail of user davida4318
1 review
0 helpful votes
January 29th, 2023

The stock situation here in Smithers BC is terrible. Cooler trays are empty a well as portions of shelves. I could manage the store better than this guy. If you are going to carry Lactantia milk you could at least plan your ordering so the products stay in stock. If there was another store that stocked this, I would definitely buy there. Pathetic!

Tip for consumers:
Buy somewhere else if you can

Products used:
groceries

Service
Value
Thumbnail of user colleenh486
1 review
0 helpful votes
January 7th, 2024

Mever enough stock because people are allowed to buy as much as they want, clearly for the store they own. Long line up why cashiers are chatting with friends. Raise their prices so they can lower them to look like customers are getting a sale. No rain checks either.

Tip for consumers:
Friendly staff, quantity limits, rain checks. Staff that does their job instead of talking to friends!

Products used:
Fruit

Service
Value
Returns
Quality
Thumbnail of user antir
1 review
1 helpful vote
October 9th, 2021

I am a regular (white canadian). I was truly shocked to see an asian man was ridiculed by No Frills staffs.
He was waiting in line and out of a blue, a white man and woman questioned him why he was there.

I do not support any form of racism. I do not do business with RACIST Visconti.

It is a shame to have that Visconti No Firlls in my neighbourhood.

Service
Value
Shipping
Returns
Quality
Thumbnail of user wendyz129
1 review
0 helpful votes
September 29th, 2023
Verified purchase

I was quite disappointed when I had to return a cabbage that was brown throughout. Thought it was just brown on outside so took it home 4.65 for a cabbage. Anyway upon cutting inti the cabbage it had brown right through. So I returned it. At another store bad produce is returned for full credit and a replacement item is given free of charge. NOT so at no frills she weighs the replacement and wants more money. Thanks but no thanks. I had to drive all the way back to this store and they wouldn't even exchange. The difference was only an extra dollar. But it was the principle! Really Steve. You cant afford to keep good customer relations. Not going there for produce anymore!

Service
Returns
Quality
Thumbnail of user jacquelinek97
6 reviews
3 helpful votes
March 31st, 2023

So everything that is no name is supposed to be on price freeze well it is I think if you buy three of one 3 or more of one thing at a time. The sales that they have on produce is supposed to be a good deal but I just find that it is a waste of money. Everything looks fresh that day, you take it home and some within an hour is overripe and mushy or the next day growing mold on it. It is not a sale when you buy a bag of avacados and go to use them the next day and they are all black inside and have to be thrown out.
I bought baby tomatoes today and they did not look overripe but they sure were and all soft and gushy. I absolutely do not like this. I will only eat firm tomatoes so another thing in the garbage. Cause everyone can afford to just throw money away right?

Tip for consumers:
(I had to throw out the cherry tomatoes, no more for me. I will ride to Save - On - Foods, it is the only quality store in Maple Ridge for groceries.

Products used:
Red RodsI

Thumbnail of user kj433
1 review
0 helpful votes
December 10th, 2021

This location has completely gone down hill since the new owner took over. Empty shelves. Expired and near expired products. Poor selection. Unhelpful staff. AND the most recent experience nailed it for me to never ever shop here again. Two men came in unmasked and walked around the store and shopped and not ONE staff member stopped them. I approached 3 different employees about this and each one said I needed to speak to a Manager. When I spoke to a manager, I was told they are not asking individuals why they are not wearing them and they are 'going to assume' they have medical reasons. I was blown away by this answer. THIS is a reflection on the Management and the new owner. Shame on you! I am guessing you'll be shut down soon either by law enforcement or from bankruptcy.

Thumbnail of user sadl1
1 review
0 helpful votes
March 19th, 2021

Terrible customer service! Period!
Tonight, we had the ennui and boredom of engaging in a very negative encounter with "Karen" of Gibson's No Frills (980 Franklin Blvd., Cambridge).
Ellie lacks customer service skills, manners of an adult, and she simply does not listen. Such an employee would always push new customers away. It was my first visit, and I will never go back.
An item had a regular price plus a 50% discount tag. The cashier must apply the discount, and make sure the customer is happy. However, Ellie "Karen of Gibson's No Frills", simply refused. She said that the wrong price was printed on the item (by her coworker), and I (the customer) should either pay the price she liked (regular price as per the tag) or return the item. I returned the item.
See the pictures of item's tag & return receipt.

Tip for consumers:
Do not go there.

Products used:
produce

Service
Value
Returns
Quality
Thumbnail of user phill327
17 reviews
26 helpful votes
December 8th, 2014

Joe's No Frills has been around awhile now, it is part of the Loblaw's grocery chain, which has many different brands. When No Frill's opened it certainly did have some low prices, much better than most of its competitors, and so low prices=No Frills. As time went by prices on many items seemed to be creeping up, much closer to what other stores were selling the same items for also higher end products appeared at the same price or more than their competitors. Unfortunately many shoppers had programed their brains to equate No Frills with the lowest prices in the area. Another one of No Frill's guarantee was to have the lowest price on items that there competitors had and they would match it. But you had better read the fine print on that offer which could be found in their flyers and ads, but not found on the brightly colored T-shirts advertising the same. I saw one person who found an item at a lower price in the Shoppers Drug Store which is in the same building, this person wanted No Frill's to match the price. No way said the management, Shopper's was not a grocery store. In fact, the only store that No Frill's will match are the two Safeway's in the immediate area, one 3 blocks away and the other 5 blocks away They will not match any of the other local food marts, vegetable stores in the area or the other major grocery store 8 blocks away which happens to be part of the Loblaw's grocery chain but a different name. When I asked them why they would not match the answer was "we are only matching Safeway". So, bottom line, when you shop at No Frill's be very careful of what you purchase as you may find it at another store for a lessor price.

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