NitroTek has a rating of 4.32 stars from 865 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with NitroTek most frequently mention order number, customer service, and fast delivery. NitroTek ranks 1st among Remote Control Cars sites.
Great service! I had a problem with the website during the ordering process, and their telephone representative quickly completed the order, and I received it the next day. Also received extra discount for instant payment! The Post Hole Auger lived up to my expectations. So in all an excellent service. I can recommend! Thanks again for your help.
0 stars if possible! Absolutely sham of a business. We have lost hundreds due to the poor quality, unprofessional standards and service. We had to send back the electric bike because it was of such poor standard and faulty. Not only did this company try to NOT refund, even though a full inspection of the bike was done by our professionals and then theirs, both finding major faults. They have not refunded the huge expense of having to return the bike etc. Absolutely do NOT Trust this company.
0 stars if possible!
Absolutely sham of a business.
We have lost hundreds due to the poor quality, unprofessional standards and service.
We had to send back the electric bike because it was of such poor standard and faulty. Not only did this company try to NOT refund, even though a full inspection of the bike was done by our professionals and then theirs, both finding major faults. They have not refunded the huge expense of having to return the bike etc.
Absolutely do NOT Trust this company.
Tip for consumers:
Do NOT use NITROTEK
Products used:
Electric bicycle
You think you are saving money because the prices are low. Think again, as soon as things go wrong you are losing with this company, very poor communication, the returns service is a joke i lost £19.64 when i returned a still sealed in the box model i bought twice when my computer froze up ted b
I orderd a clutch bell and spur gear both in same order the spur gear has arrived no clutch bell have no reply no contact in over a week
Tip for consumers:
Do not bother I gave them a second chance as first experience was bad wish I had never bothered
Products used:
Non the shell from first order was cracked this took almost 3 weeks to arrive gave up on that one then ordered a clutch bell and spur gear and only the spur gear has arrived approx 30 quid out of pocket now don’t believe it will get sorted as they do not reply
No email that works, no phone that works, no shipping updates, not delivered when expected.
Horrible for an online company.
Not at the moment, can I explain anything about my package., because I have not recieved yet in the package at my residence.
Bought a refurb from Nitrotek and it broke after 6 min. Contacted them and returned the model for repair. Got it back after about 2 months and it broke again, in the same place.
Now, there is no way to call them (the first sign of a dodgy setup), they not replying to my mails, have refused to refund me and now I've got absolutely no idea what is happening after dealing with these morons for 4 months.
Dishonest business ethics, bully's, horribly to nonexistent communication, vague and evasive mail replys. In general - a horrid bunch to deal with.
Stay way clear of these people - rather spend more somewhere else where you have peace of mind.
AT THE MOMENT VERY WORRIED ABOUT MY ORDER OF A SCOOTER, CANNOT GET A REPLY AND 2 E. MAILS HAVE BEEN SENT BACK. SINCE PAYING HAVE NOT HAD ANY RESPONSE FROM THEM.
I would not recommend this company to anyone, their products don't work properly and the after sales is scandalous, you might get a response from them after about 4 weeks of trying to get hold of them. And when you do have contact they just give you the run around and then stop contact with you. They are a pathetic excuse for a company, you might aswell throw your money away when buying from nitrotek. THEY ARE A SHOWER OF S**T. #******* for Order #*******
Really good website full of information and details of products. Hopefully delivery will be as efficient and I am looking forward to this and future orders
Delivery was efficient. But Day 2 the item failed.
Trying to get the item returned was an absolute nightmare. Even then they try to fob me off that a technician needs to inspect and report before the next course of action is decided. At this point I reminded them of the Distance Selling Laws which apply here in the UK and that I am entitled to a full refund within 14 days of ordering which this was. If they ignore this there are several options to me which will be considered
Disgusting customer service
Products that dont work
Customer service wont give you a straight answer
Take you money and dont care
Worst Company I have ever dealt with, avoid if you dont want to be disappointed
This company's after sales service is one of the worst I have ever come across. The RC which was sold had a one way bearing which seized after a couple of pulls on the starter cord. Their so called fault finding correspondence went round in circles with them not wanting to admit any liability as far as parts were concerned. We even sent a video of trying to start the RC with the pull cord not retracting. Being an engineer it was obvious what the problem was even though I had no experience with RC's. We bought the new part from ebay and the car engine now starts. After asking for a refund for the price of the bearing, we were told that because we didn't purchase it from Nitrotek, they wouldn't refund the cost of the replacement part. Bearing in mind that we spent 3 weeks following their so called fault finding and eventually losing patience, their excuse not to refund us didn't come as a surprise. Avoid this company if you expect reasonable after sales service.
Bad communication. They just cancelled my order without letting me know. I only found out because I emailed them. Waste of time. Apparently they had no stock, despite it showing that it was in stock. Keep your inventory up to date and at least have the decency to send an email. Will not be use again.
Tip for consumers:
Don't, go somewhere else.
Products used:
None because they are incapable of supplying products.
My experience of Nitrotek (relating to support case ******* is disgusting). They sell faulty goods, after sales only via email (they say there is no phones. How convenient!), Item under a month old and faulty, so under warranty, they force us to pay for return postage, their responses are dishonest, and basically trying to steal my money... DO NOT SHOP here. I'M DISGUSTED at how dishonest they are!
Long waited scooter from Nitrotek came with damaged package and missing parts, my contention is that this item was a second or returned good that wasn't in a new state when purchased before so it was returned. So Nitrotek in order to flush out its inventory resells the damaged scooter to say a person in the USA. Now Nitrotek says its the carrier who damaged the goods. Now try to get a response from them and you here crickets. Don't buy anything from these rip off Limeys
One of worst companies I have dealt with
Ordered for next day delivery called to check
Item not even left theirpremises
Customer service very poor
Make sure you read the reviews
Products used:
Bike
Having bought a bugcrusher car from this company and run it twice I was disappointed to find the front hub was. Split, trying to get a new one proved impossible so this car is now earmarked for spares only.
After trawling through parts for helicopters, electric bikes I eventually found the part but was unable to get it because despite showing one in stock whenever I tried to put it in basket it came up part not found unavailable. It is also not worth calling because the number given is an office where they have no idea about parts
Tip for consumers:
Avoid this site
Products used:
Radio control vehicle
Absolutely the worst company I have ever come across! Paid for a scooter at the beginning of Jan which never arrived due to some mess up with how they packed it! It took very nearly 3 months to get a refund after 22 emails! They care absolutely nothing about their customers! AVOID AT ALL COSTS!
Honestly don't use nitrotek
The worst service I have ever had
Truly awful experience and service, wished I had read the reviews, looks like I'm not alone, other review sites they get a huge number of the negative reviews removed
It's crazy they have not been shut down
How many more poor folk will be conned out of there money with cheap unreliable products with ZERO customer service or any care from this awful company y
Stay away you have been warned!
Tip for consumers:
Please don't use this company
Like many others I purchased an item for my sons birthday but this was faulty from the start. They have no phone lines to actually speak to anyone, only via online support tickets which takes ages to gain responses from. I sent the item back which has been inspected by there technician and guess what, it has no faults and they will not refund any money. The rc car does not turn so I don't understand how they can say this. Will be taking this to the small claims court. STAY AWAY!
Tip for consumers:
STAYAWAY
Nitrotek have not responded to my questioning of where my order even is after emailing and messaging on their Facebook which is not good customer service. I placed my order on the 14th of December at 14.20, i was then forced to pay 10 pound delivery. And still haven't got my parcels a week later and no correspondence either.
Do not buy from these pathetic excuses of human beings! They tried stealing my 8 year old boys Christmas money! They sold us faulty batteries for his RC car, they then made us pay for the return postage costs but then they wouldn't refund us! They try every trick in the book not to refund you and it's only because I paid through Klarna that I was successful in getting our money back. It takes days to get a response from them but each time you do get a reply they will not refund you even though they have received the goods. This dragged on for months and my little boy was so upset but these horrible scamming people do not care! The only reason that these lying scum bags have any positive reviews on Google is that everytime you purchase something from them they bribe you with a £5 voucher to leave them a 5 star review! If you want an honest opinion of their company just read the hundreds of negative reviews and it says it all. DO NOT BUY FROM THESE CON ARTISTS YOU WILL HONESTLY REGRET IT!
Tip for consumers:
Do not buy from these con artists
Products used:
Rc car batteries
It been over 2weeks no response from them they took my money the very second I clicked purchase but I got to contact them the email no good they don't have a good phone number this is looking like I been robbed! I hope not
This company is full of lies about the status of my shipment i ask them to have my shipment shipped before Christmas and they fail to provide my shipment now my son going be upset on Christmas
As reported before it has taken two months to obtain a replacement ebike battery only to find that thus along with the second ebike battery rendering as being faulty. They have all failed in the same way and the company will not refund the cost of returning the first battery because we returned it personally because of the difficulty of transporting Batteries.
I have now purchased replacement batteries from the Internet that do site on the ebike carrier that are far superior that do have short circuit protection, key switch on//off, battery test and tail light, all that the Nitrotek batteries do not have. DO NOT BUY EBIKES FROM NITROTEK E OSWICK
Tip for consumers:
That the company does not accept telephone contact for Ebikes even though one us provided on their Web site.
Products used:
Ebikes
For someone that buys a lot of goods online I must say this firm is the worst I have come across. Absolute appalling customer service. Though the goods may seem good, other sites are mush better, Ordered spare parts from a competitor and they came within days, even had questions so called them and they were extremely helpful. Nitrotek on the other hand have forwarded me the same response via email4 times - on each occasion they have totally avoided my questions. Rude on the phone as well - luckily they are based up north or I would hunt them down and demand answers. CRAP
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