• NineColours

NineColours

Overview

NineColours has a rating of 3.09 stars from 298 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with NineColours most frequently mention good quality, long time, and affordable price. NineColours ranks 10th among Indian Clothing sites.

  • Service
    25
  • Value
    25
  • Shipping
    23
  • Returns
    21
  • Quality
    24

This company does not typically respond to reviews

Positive reviews (last 12 months): 0%
Positive
0
Neutral
0
Negative
4
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Critical highlights

  • Why are the Top Management of This Company Hiding behind the Customer Service People?
How would you rate NineColours?
Top Positive Review

“Best cloths ever for my daughters wedding”

Farzana B.
2/9/22

I order my cloths with them. Same as pictures very nice. I Love my outfits. Wish they could do my measurement properly and deliver on the dates they told me that's only the one complain I had. Prices were amazing. I am happy with the results thank you so much

Top Critical Review

“Very Frustrating to get money back”

Atul G.
8/12/22

While I have been mostly a happy customer since last few years, Last transaction with them has been frustrating. I paid using Paytm which their site mentioned as declined and then did the online transfer. Seems like Paytm had happened and they received the money twice. It has been 1 month, multiple emails, calls,, WhatsApp chats, they have not refunded the money yet. Keep giving some excuse every day. Not sure why do some one needs to cheat and lose customer?

Reviews (298)

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Reviews that mention popular keywords

customer service (42)
Thumbnail of user tmoledina
1 review
0 helpful votes
February 7th, 2024

I have made a few purchases with NineColors that I was happy with. Black Friday 2023 I placed an order that I did not receive. They proactively reached out and I was happy with their customer service... except the first week of December was the last I heard from them. Since then I can't speak to their live operator from the website or get a response using the WhatsApp account we were communicating through. I even tried Facebook; no one responds to messages.

It has been 2 months of multiple emails, calls, WhatsApp chats and no delivery or refund yet.

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Thumbnail of user atulg3
2 reviews
1 helpful vote
August 12th, 2022

While I have been mostly a happy customer since last few years, Last transaction with them has been frustrating. I paid using Paytm which their site mentioned as declined and then did the online transfer.
Seems like Paytm had happened and they received the money twice.

It has been 1 month, multiple emails, calls,, WhatsApp chats, they have not refunded the money yet. Keep giving some excuse every day.

Not sure why do some one needs to cheat and lose customer?

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Value
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Thumbnail of user pankajmalhi
1 review
1 helpful vote
April 3rd, 2023

I phoned a person called Satyapal who works for the company. He was adamant that I would recieve my order in 3 weeks. When the time had come he ignored my texted for a while and when threatened I would go legal/to the police, he immediately responded and told me they won't be able to fulfil my order. Dont trust companies abroad unless they have a good reputation

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Thumbnail of user mandy.sam0206
1 review
1 helpful vote
April 18th, 2023

I placed an order last year May to only receive my order in July.
First my order was still being produced then it was no stock which already proved that they are liars and they obviously issue bad service. Any way i received part of my order and then my dilemma starts.
I am due for a refund.
From last year i have been emailing them only to be told that a refund was done and then lo and behold when i requested proof of the refund they had technical issues so they requested my banking details. Again lies
Almost 2 months late no refund and no correspondence has been received. I have been emailing and calling with no avail.
I think maybe this is their scenario, send part of the order then dont do refunds so the company benefits because i doubt it takes a year to do a refund.
Worst service received!

Products used:
indian outfits

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Thumbnail of user ambero6
2 reviews
3 helpful votes
August 14th, 2023
Verified purchase

I ordered two saris which together cost $190 and both are completely unwearable. I paid for full stitching including pre pleating, and a tailored blouse. One sari arrived pre stitched but made 7 inches/20cm too long. I absolutely can't walk in it and if I have a tailor here repair it I will lose all the beautiful silver detailing. The other sari came only edged, but also 7inches/20cm too long. Both blouses were incorrect and they've clearly just received a large blouse and done a 5 second shoddy job of shortening the seams but haven't even cut and hemmed them! So there's now uncomfortable bunches of material under my armpits and down my sides. One was also a completely different design from what I chose, one didn't have any of the details in the advertised photo and both of the measurements were out. I have been nothing but polite with their staff and have sent photos and offered to pay to post them back to be repaired and it's been a week since they last contacted me. I assume I won't hear from them again. They certainly don't seem to be concerned that I have wasted $190! If it was $20 I wouldn't mind so much but it's not cheap! And thankfully I didn't urgently need them because I assume I'll have to start again with a new company.

Tip for consumers:
I wish I had read all the other terrible reviews first.

Products used:
I can't use any item

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Value
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Thumbnail of user geetikar
1 review
0 helpful votes
September 25th, 2021

I ordered several pieces thinking it is a legit website. They do not send you anything that is remotely shown in the picture. Material is something you will never be seen wearing even if you are dead. Half stuff missing. Dupatta sizes are 45 inches. No one responds on their website. They have a return policy but no one contacts you back. Please order from Mirraw or Cbazzar or Panash. This is a fake website.

Service
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Thumbnail of user minakhim
1 review
4 helpful votes
January 22nd, 2019

I bought an anarkali suit from Ninecolors. It was very nice in picture, and it came with "Promise" tag, which means the product will be exactly same as in the picture. When I recieved the product I was shocked. It was such cheap product. I complained them saying that these 2 are not same, but they are reluctant to agree. They said its exactly same.
But the saree was great.It same as in the picture. And stitched the blouse also as shown in the picture. I was happy with saree.

Tip for consumers:
Buy sarees, but not anarkali and lehangas.

Products used:
The saree.

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Value
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Thumbnail of user ratik1
1 review
1 helpful vote
June 17th, 2022
Verified purchase

I returned their product i haven't got refund yet it's been more than 1 month this very rubbish website don't buy it my order no is*******

Tip for consumers:
Improve in all matters i really need this

Products used:
Nothing i didn't like service at all

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Value
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Thumbnail of user kirank120
1 review
1 helpful vote
March 29th, 2022

Very poor customer service. Do not buy anything from them. Low quality fabric and shipping takes so long. They were very quick in reply when you order but after that no one cares. I wish I have read reviews before ordering. Not recommended

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Thumbnail of user farzanab8
1 review
0 helpful votes
February 9th, 2022

I order my cloths with them. Same as pictures very nice. I Love my outfits. Wish they could do my measurement properly and deliver on the dates they told me that's only the one complain I had. Prices were amazing. I am happy with the results thank you so much

Thumbnail of user vivekd23
1 review
1 helpful vote
July 14th, 2022
Verified purchase

They send poor quality product on stiched products orders, one cannot throw it or return it, totally waste of money 2300rs.
Order Id*******
Order Date 28 Apr 2022

Very bad experience.

Thumbnail of user pearlg50
1 review
0 helpful votes
March 1st, 2022

I placed an order, and one of the items was out of stock. I emailed them, and they said they would refund me for the product. When I got my other products, I was shocked at how bad the quality was and how the products did not match up to the picture. I thought I could have easily returned my items since I had had an option online. However, the website was down, so I had to wait- during this time, they did not tell me anything in regards to the return policy. I tried emailing them again to see if they were able to process it via email, but that's when the return policy was brought up to me. I argued some main points, and they completely ignored my points. They did not try to even help me, and I am still waiting on the refund for one of the items that was not delivered. A complete waste of time and money.

Tip for consumers:
Please read all policies thoroughly before buying from this website.

Products used:
None

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Value
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Thumbnail of user alexisp262
1 review
0 helpful votes
May 28th, 2022
Verified purchase

I ordered a beautiful Anarkali for around 60$ USD, after checking my order daily for 2 weeks with no update I decided to email them, they got back to me and said that it was not ready yet. Fine, I understand that they had to finish some stitching. Another two weeks go by no change and so I email them again to see what is going on. They tell me that the item simply is not ready yet. After a month and a half I email them again and they inform me the item is not available and I will have to find another similar item or request a refund. I requested a refund, will be surprised if I actually get my money back. They have also removed my email from their website and I am no longer able to log in and check the order or my wishlist.

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Thumbnail of user rajwinderk9
1 review
2 helpful votes
March 4th, 2021
Verified purchase

Items are not as described. It's says silk cloth but lehnga is net one.its badly stitched. Inner layer of lehnga is sticking out of top layer. Thread are coming out from so many flowers. Stiching is so bad.not happy at all. I tried to contact them they are not responding. Will never suggest anyone.

Tip for consumers:
Don't trust them.useless site. Waste of money and time.

Products used:
They never left any option for me.

Service
Value
Shipping
Quality
Thumbnail of user sonah3
1 review
2 helpful votes
January 10th, 2021

I ordered 2 kurtas. Both of them arrived wrong size. One larger than ordered size and one smaller. The customer care refuses to consider any option for possible fix for them. As per them its okay to receive large and small kurta. Also the quality of fabric is also very poor. They look cheaply made. There are other sites which deliver quality product and service for similar price. Thanks!

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Thumbnail of user gitaa1
1 review
3 helpful votes
January 4th, 2021

I had planned a trip to india and want some nice Indian salwar suits – found this website and purchased 6 suits – I even spoke to a person which was very assuring that it was not fake website (last name is Agarwal) everything seems perfect and when I received the suits- I was very very disappointed they were very bad. The cloth quality sucks so was the stitching. Please don't waste your money.

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Thumbnail of user nelishar
1 review
0 helpful votes
October 21st, 2020

Placed two bulk orders, poor quality of garments. One of the blouses was so cheaply made that you could see spaces between the actual thread of the material. Garments looked nothing like the picture and was not allowed a refund or return because it was custom stitched. Trying to communicate with there customer service was such a nightmare that I gave up in the end.

Thumbnail of user kamrunn1
1 review
2 helpful votes
March 13th, 2018

I ordered SM******* (Jennifer Winget Georgette Anarkali Suit In Purple Colour) for my daughter. The quality of the embroidery is fantastic. But their cutting and stitching are horrible. Even a village tailor can stitch better. Better buy something which does not need cutting and stitching on their end. I will try saree.

Thumbnail of user astham6
1 review
1 helpful vote
October 7th, 2021

This website is $#*!ing $#*!. A TOTAL SCAM. I ordered a purple kurtha and they have send me some $#*! maroon type color and when I complained they said it's because of photography pictures are different color. Okay I understand that. But how the $#*! will $#*! maroon colour be okay to replace a purple colour. Secondly it wasnot made as per my size given. When I send them pictures they asked me 100 times and even send me sample to take the measurements. I did exact same way still they were not happy. And they said they have left some limes where we can alter. Who the will be responsible to pay 85$ For alter. I asked them let's negotiate on price as it was their fault not sending me the right size. But they denied. I was told to return the item and get refund. I tried to convince them to negotiate on price cause shipping back would charge me more than the price of my order.
You can completely see in picture the purple is what I ordered and what I have received instead

Tip for consumers:
This website is total SCAM

Thumbnail of user sarekhab
1 review
0 helpful votes
October 28th, 2020

I ordered an amazing unstitched lehnga. Very good quality. Only thing customs killed me. I won't be able to order online anymore

Thumbnail of user kik8
1 review
2 helpful votes
October 26th, 2020

I have placed order online from many other website, ninecolour don't understand, instead of value of the products they put the resale price which mean the customer has to pay very high custom fees, also I paid for stitching, they send me products unstitched and lehengas without inner lining... overall my experience was awful, don't want return my money, and don't want to process return either, I don't know what to do, never buy again! Better to stay away!

Thumbnail of user kamalpreetg
1 review
0 helpful votes
May 3rd, 2022

Whetever prices they display, the actual prices are much more higher than that. I discovered the huge price difference during my video call. They couldn't explain the reason for the big difference. It's wastage of time.

Thumbnail of user akansham1
1 review
0 helpful votes
March 7th, 2021

They have provided designer photographers on website but the actual product could was pathetic.
I purchased one suit from nine colors, it was very elegant in picture but when i received the order, it was of very cheap quality, design and color were not even matching and their return policy is scam.

Service
Value
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Thumbnail of user shobyd
1 review
2 helpful votes
January 28th, 2019

I did purchase with them 2 times and both times one of the product is not available the money wont be refunded but credited to your account for which you will have to wait for ages to get your refund. They still haven't refunded my $117.00.-Which they always say that they would so now I have reported them to consumer council.

Very very disappointed with your customer service --very stubborn and arrogant

Thumbnail of user niveditap1
1 review
2 helpful votes
January 9th, 2019

Ninecolours is fraud online company, avoid purchase anything from it.
We have bought a dress from ninicolours online site, they have shown a good photos on site but actual dress is poor and different one.
Now after making payment they are not ready to replace the dress or refund the money.
Please do not believe on them and always go for COD only.

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From the business

Ninecolours.com, Which is a full solution eCommerce platform for women's ethnic wear serving women's fashion. Our variety consists of Sarees, Suits, Salwar Kameez, Lehengas, Kurtis, Gowns to a wide range of Bollywood inspired collection to all the different ethnic wear for women with an amazing range of Jewellery and Accessories. We also offer men’s wear Sherwani, Kurta pajama and accessories.

Company Representative

Thumbnail of user jigara
Jigar A.
CEO
Typically does not respond to reviews

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3.1
298 reviews
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