Nikon USA, failed to inform me that the camera i ordered is on backorder There is nothing upon checkout to indicate that I have to wait, Matter of fact it said deliver within 3-5 days and i even paid for the 2 day shipping.
I contacted Nikon customer service by phone and online chat which is just big waste of time, rude and unhelpful. they still can't tell me when it will be available and i cant even cancel the order even thought they haven't ship it.
so if you order from Nikonuse.com there is chance that it will take a long time for your order to arrived and they will not inform you or help you in anyway.
I spent close to $4,000 on a Nikon D850 which needs a be card I am told. It was sent Nikon over a month ago. After two weeks I was told it is on Parts Hold, whatever that means. If Nikon USA doesn't have the part, who on earth does? In any event, I waited patiently for another week and was told that it is now in the shop. Yes, I am finally getting somewhere. Nothing for another week (now 4 weeks) and I am told that it is on a Parts Hold AGAIN. Does the right hand know what the left hand is doing? Apparently NOT. I switched from Canon to Nikon, and I am seriously considering going back to Canon and biting the bullet. D850 is a great camera but the service of NikonUSA is half a star at best. PATHETIC!!!
I ordered a point and shoot camera. The image quality is reasonable.
I originally planned to buy a Canon camera but saw a nice deal on this.
I ordered a flash during their President's Day sale through their website. The price was quoted at $119, yet I was charged $169. They admit it was their pricing error, but refused to honor price. Very disappointing and very poor customer service. If this is they way they treat loyal customers, I will be moving to Canon. Adios Nikon.
Ordered lans at nikonusa.com with holiday rebate. They accepted my order and canceled the next day, because "things did not work out". When I checked they had no more stock. This means even with an issued and paid order, they feel they are not bound to the purchasing agreement made by providing the payment. In one word: Lousy"
The repairs and customer service department is the worst. First of all after two weeks they never sent me an estimate update or confirmation that they received my camera body. I had to call up the Melville repair center just to find that they had it. Secondly,This will be the third time I was refused warranty service on a camera body that had a defect or part break before the warranty expired due to "impact damage". There were no drops bangs or anything of that nature to cause this and when that reasoning fell through the window I was told it was improper camera use. I am a professional photographer with more than ten years experience and a regional manager in Nikon suggested I didn't know how to attach a camera lens which might have caused the damage. If you're new to Nikon as a company stay away from them, they make a killing off of these repairs. If you google impact damage, warranty and nikon together you can see the many cases where this has occurred.
Slick site with lots of great info. Catering to photographers the images are high resolution and so downloading pages is slow. If you order from this site, be careful how you enter your billing and shipping addresses. If they are different you will be charged an extra $5 for signature on delivery. This happened to me when I made a typo when ordering a 90 cent rubber part. The extra $5 was an unpleasant surprise. I did not confirm the order and I complained. They called me and graciously explained what happened, This is more than most sites would do.
Ordered a camera dual lens kit with external flash, filters and some other items. Six items overall. Received a package yesterday without the camera kit. Other five items match the packaging list, but instead of the camera kit there was a battery pack in the box. AA rechargeable battery pack instead of a camera kit worth $1000!
All I've got from their support so far is that they are "investigating the issue".
UPDATE. In about two weeks later managed to get money back. Took me 4-5 calls to their support. Ordered camera kit on Amazon - received a package in 2 days.
Will give Nikonusa.com 2 stars now instead of 1 on the initial review.
The website has useful information but stay away from ordering from this site. When an order is placed you receive no confirmation message until about a week later to say the order has shipped. That is the first time you have a tracking number or order number to be able to check on the order. When my shipment was received it was the wrong item (a $50 battery charger instead of a $335 digital camera). It took two calls to customer service to get a promised e-mail sent with instructions and then the link provided on the e-mail did not work. I'm still waiting to resolve the issue. Wish me luck.
Photography, Cameras, Spare parts, Accessories, Tips, Workshops, Courses, Photo Galleries, News, Events and more.
Large web site from Nikon, maker of top class professional and amateur cameras.
The website is well laid out, and while they are obviously keen to sell you more Nikon photographic kit or sign you up to one of their photography courses, there is a lot of free information available. Their photography tips section is good:
If you are interested in improving your photography, it's well worth a look.
Four Stars from me. And no, you don't need a Nikon camera to benefit from the site!
Customer Questions & Answers
Votes Thanks for voting!
Did You Find This Page Useful?
Business owners: What’s your side of the story?
Manage your business