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Tennessee
12 reviews
43 helpful votes
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Nikon is Ripping Off Their Customers
August 14, 2020
Updated review

I just received another invoice from Nikon, this time for $404.38. They are claiming it was an impact issue. Nope. If that camera had an impact issue it happened once it got to them. I know how I took care of that camera, the two months it worked, and it didn't get knocked around. Don't buy a Nikon. Go with something more trustworthy, like a stone and chisel.

Date of experience: August 14, 2020

Don't Buy a Nikon Camera
August 4, 2020
Previous review

I know that I have written a review on this company before, but things have gone from bad to worse. I'm attaching the bill that Nikon has sent me to repair my camera. The one-year warranty turned into a one hundred-eighty-day warranty. They mention no proof of purchase when that was never mentioned was required.
What is wrong with my camera? That isn't listed. So, a camera my hubby bought me in December that worked two months is going to cost me nearly $340.00 to get it back. They won't even fix the camera unless I sign an agreement to pay this amount even though they gave no indication what was wrong, what they have to do to fix it, only stating that they received the camera and moderate repairs. If I refuse their terms does this now mean they can keep the piece of crap, and I'm out a fairly large hunk of money?
Oh, just so you know, don't try to contact corporate because that's not happening. You make a call and they put you on a loop that instead of you getting an operator by pressing 0, the phone rings a few times and you are thrown back to the menu.
If you're interested, go take a look at the several camera companies and take a look at what is happening with Nikon stock compared to others. Yes, things are bad now, but Nikon losing ground a lot more than others and it isn't all because of Covid. Selling equipment that goes bad within a couple of months, then shotty tech support, equipment that comes back still broken, you getting charged to fix a product that shouldn't have broken down to begin with, and you change the rules on the warranty to suite your company's needs I'm sure has a lot to do with this.
If you think I am the only one with this problem, check the internet. You'll find this is not a small issue.

Date of experience: August 4, 2020
Canada
3 reviews
4 helpful votes
Follow AMITABHA G.
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Bought a D5500 DSLR camera from Nikon less than 2.5 years ago from in Canada. The camera died. I had to spend for shipping to Nikon service centre... terrible customer service. Then they asked a whopping $292 just to replace a power card! Couldn't believe it. Didn't fix it, not buying another Nikon anymore. If this happens *******@NikoCanada it can happen to Nikon stores elsewhere in the world, the product is probaly manufactured at the same location in FarEast.

Date of experience: November 23, 2019
Belize
1 review
0 helpful votes
Follow Alessa F.
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I'm using the camera of this brand. I like it. The photos are great, it's compact and it doesn't require any special skills to learn to use it. I'd recommend it.

Date of experience: July 13, 2020